What to expect
- Sleep Quality
Last 5 reviews
A very luxury hotel with amazing architecture, lighted columns at night, clean rooms, professional international staff. Perhaps this hotel is one of the beautiful hotels in Muscat. For sure the scene at night is magnificent.
This place is gorgeous
We stayed for 4 nights in early March. It is our 3rd visit to Oman and to the Chedi. We were upgraded on arrival and given a wonderful suite for our stay. Our visit was uneventful as we planned it to be. Service is excellent, the quality of everything is also excellent. The whole environment is relaxing. The beach is wonderful, and included a morning watching the crabs on the beach doing their shopping and returning to their holes in the sand.
This has always been a dream destination after visiting the Chedi Andermatt. We arrived to what I would call a friendly but not overly warm welcome and having come from Alila in the mountains the overall hospitality feeling was a little colder. The welcome drink was delicious and we were promptly shown to our club room with terrace. The room was exceptionally clean if a little small. Nicely decorated but really designed for tall people as the coffee machine was quite high and I really struggled to reach the bath towels in the shower! The biggest disappointment was the ‘terrace’! You pretty much have to climb out of the window to reach it - very strange arrangement! I paid nearly £200 extra a night for this terrace and it really was quite small and not readily accessible. I love an outside space when on holiday unless a big city so was prepared to pay for it but highly disappointed with cost for this. The hotel itself is truly stunning in design and beautifully maintained just walking around the grounds you are in awe of its beauty and definitely have a zen feeling. The pools are stunning and wonderful comfortable beds beside which are serviced by very friendly and helpful staff. Brian was a really great guy! We decided to check out the club lounge in preparation for the evening drinks and canapés and we’re looking around when the server asked us our room number- we told him and he said’ oh no you’re not allowed in here that room isn’t included’. We were shocked and a little embarrassed and said we were told at check in that this is part of our package and he said no it’s only for the suites. We challenged again and he went away and called reception then returned to assure us we were included after all and excused himself by saying sometimes your room is given to people who are upgraded but not to include the club room facilities. Whatever this is poor service for a 5 star hotel who was hardly busy at the time. We left both very embarrassed and annoyed! Everything was fine after that except for the exceptional circumstances with the lockdown so after day 2 the club had to be closed and rely on room service which wasn’t ideal on the first evening but by night 2 improved. We didn’t really get to test the restaurants due to lockdown so hesitant to comment on food as by choice we never choose room service but totally appreciate why this had to happen. As per other comments the beach is not desirable- it is an unfortunate location I think the hotel did its best to keep it clean but the mass of seagulls and generally unappealing sea encourages you to stay by the pools but the pools definitely make up for it! Most of the staff in the end were truly amazing and friendly and helpful and considering the circumstances were highly cheerful. The 2 concierges we dealt with were wonderful and staff at breakfast were excellent. The complimentary laundry was of the highest standard we have encountered. For me first impressions count very highly and with the situation at the club and seeing our rather expensive terrace I was initially quite disappointed but grew to love the place.
The true nature of how a hotel is run, is when things get tough.
Having seen pictures and read reviews, we decided on Chedi for our base for our honeymoon. We arrived on the 14th of March, a day earlier to avoid Coronavirus visa complications. The hotel put us up in a gorgeous Deluxe room. The entire venue was beautiful. Minimalism at its most perfect state. The service was incredible. As the days went by, the Government understandably introduced restrictions such as closing restaurants and pools. The staff at Chedi would have clearly been fearful for their jobs etc. However, they remained ultra professional and hopeful. Such grit comes from the management team - my hats off to them. Please look after your staff, they are amazing. Naturally, considering we could not enjoy the restaurants and dip into pools, I asked to be upgraded to their famous suites with an ocean view patio. They happily obliged and upgraded us to probably the best room in the hotel. This completed our honeymoon. Sitting on our porch, overlooking the ocean whilst enjoying our tasty meals....priceless. This hotel did everything to exceed expectations when the going got very tough. Irrespective of some of the bizarre negative reviews that Chedi may get, this hotel is run by very capable management. Above all, the hotel is naturally a true 5* property- however it is their dealing during a very testing time, that places it surely as one of the best hotels on this planet. I wish Chedi all the best in the next few months. We will definitely be back!
Best Hotel in Muscat
Granted, The Chedi is not cheap. BUT - if The Chedi was located ANYWHERE else in the world, you would not get it at the prices here. It will cost a BOMB AND A HALF. This is the hotel you go to for complete and utter relaxation, peace and tranquility. If you are a city girl like me, this is the place you go to, to get your chi balanced and cleanse the city and digital energy from your soul. All you hear is the sound of the wind and the waves around you. The staff is also an absolute joy, striving to ensure your comfort and ease at all times. Do not book just one night. It is not enough. You have been warned.
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