What to expect
- Sleep Quality
Last 5 reviews
We had a lovely stay. Excellent location. Our room had pool and sea view and was perfect. Beautiful pool area. Outside breakfast area next to pool. Friendly staff. Clean. The Spa was lovely. Will definitely be back.
Awesome Stay at the Bay
We had the most amazing time with our 2 Yorkies in a stunning room with a view - felt like home away from home and was just what the doctor ordered! Spent most of our time lazing around the pools staring aimlessly out to sea. Highly recommended!
5 Star Façade, 2 Star Service
Firstly, it was my honeymoon weekend and we booked for breakfast at 9am and we arrived at the venue only to be standing around for 15 minutes at the sign stating: "wait to be seated", after waiting I went to the front desk where we were told to go to Sandy B. So we didn't know where that was but managed to find out way. The table we got assigned to was still full of the previous customer's plates etc. After that we ordered and then find out that some things are charged extra and others not, so the menu was not explained to us. The complementary croissants were puny in comparison to literally every other table present as well as the "glass" of juice we received were minute comparatively, and this was for both mornings of our stay. The service was so bad that we only at at 10:30 for a 9am breakfast. An older couple sat down 30 minutes after us, got their food, ate and left 20 minutes before we even got our food. I told the front desk person who was very apologetic but was not inclined to make it up to us for the poor experience we had. We stayed at room 432, which was an incredible suite with a stunning view, however the balconies, outside furniture and jacuzzi were absolutely filthy! I asked for house keeping (as well as putting up the sign) to tend to the room that morning after the breakfast, and my wife and I headed out for 2 hours, came back with nothing being done despite the management saying: "We will get right to that". I cleaned the jacuzzi myself, and when I put on the jets, the most fowl smell was made too! Housekeeping only got to our room at 7pm! The second morning, the service was better but still poor. How can a 5 star hotel not have any Ceylon tea or simple mango juice or enough salt and pepper for tables. I noticed other guests having to clean their own tables before sitting down for breakfast because they were forgotten about. Honestly, I feel it was no where near my money's worth to stay there and I can see the potential of the hotel, but behind the luxurious façade, is a mismanaged and poor service orientated hotel. I want the bay hotel to prove themselves to me that they are a first class hotel like the rating suggests.
Good Hotel, Not good service
The location, hotel and room(although a tad old/warn down) were great, however service towards myself and my cousin was poor. Didn't feel like they were friendly or attentive at all - being a five star hotel I expected better.
A planed celebration stay turned into a major dissapoinment
Months of planning for my wife’s 50th Birthday Celebrations started off very well, but by the first evening we were disappointed. Camps Bay is a vibey area, but to have non stop loud music from the Club situated next to the entrance is probably the worst advert for the Hotel. Allocated parking bays, which we had to pay for, were constantly occupied by other vehicles and we receive non assistance from the night clerk/manager. There were some good Hotel Staff that tried to make our stay an enjoyable one, but they were not well supported in their endeavors. Sadly, what once was an outstanding Hotel has declined and we will not be returning.
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