What to expect
- Sleep Quality
Last 5 reviews
We go back every year
Great hotel that we love and go bacl to every year. The highlights are the location, pool, and great spa. Service is really good and friendly, especially at the pool. Views of Table Mountain are spectacular.
Paying for 5 star getting 3 star
Beautiful view, rooms are old and tacky, service is very poor, breakfast disappointing.. Pool is great but service is really poor unless you incentivise the waiters.. We had 3 kids with us and were placed in the corner room on the first floor by the bar.. There was a 21st birthday and music pumped till 10.30 then the guests made one hell of a racket until 11.30.. TVs aren’t set up so you have to set it all up, no room service menus in room… Your paying for the view I would say… A little pricey I would say considering the above… Our room also had a light right outside the window so it came through all night… A few small improvements and this hotel could be awesome… In general ok
There is more to Just a Good Location
I personally think the hotel should close it's on-site restaurant and outsource this division. The food we ordered for dinner was beyond poor. The steak was extremely tough to chew and the burger lacked flavour all together. The staff do not live up to the Hotal's reputation. The service from the staff was a great let-down. Spectacular pool deck area!!
Bay Hotel Camps Bay
Pool area, service very bad. You have to look for the waiters all the time and they take forever with the cocktails. Accommodation, tired, old, dirty carpets in rooms. Bathrooms old and outdated. They should allocate the dog rooms together as you hear barking dogs early hours of the morning. You can’t sleep in a little bit. Christmas lunch was tasty, however the trifle little dessert was very disappointing for Christmas Day and paying R625 per head. No turn down pillow service or even chocolates on your pillow. The hotel did nothing extra to make guests feel special for Christmas. The price you pay per night is ridiculous. Compliments on service to Belinda, Andrew, Brian, Nthabi and Genevieve in the Spa.
So far not good
Woke up this morning to no hot water in the shower. Tried to bath but the water is brown. Can’t use the basin because the water from last night hasn’t drained out yet. I am one very disappointed repeat visitor. Right now we are sharing the one teaspoon for our coffee. Still have 5 days to go, let’s hope we see some improvement.
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