What to expect
- Sleep Quality
Last 5 reviews
In a time of uncertainty and world wide pandemic. I write to say thank you. Like all hotels you are closed at the time we were due to stay with you. You contacted us, made it easy to get a refund. Refunded the money quickly despite it being non refundable deal. Because of that I wish to leave you a positive review because that kind of customer service sticks with people. In the future you will see us and we will recommend you to everyone. Thank you.
End of season weary hotel.
We were meeting friends from Switzerland here and then going on to one of the islands for two nights. I quite understand that personnel can be worn out at the end of season and as the hotel was due to close a couple of days after we left they were already thinking of holidays but a smile and a friendly word doesn't take too much energy. Reception staff managed to be welcoming and friendly so how come the restaurant waiters were so morose, one of the waiters managed to serve an entire dinner without speaking to us. The dinner was very disappointing, we had chicken in breadcrumbs which was inedible and even though we had eaten nearly nothing we were never asked if everything was OK. We ate out the second night and returned to the hotel around 10.30, it was raining and we were told that we couldn't use the lift because of the rain, after we explained that we were on the fourth floor and I was unable to climb the stairs they managed to operate it. Maybe at the start of the season it would have been a better experience but definitely not the place to stay in October.
Great hotel close to everything
I organised for 16 couples to stay here for my 60th for 4 nights. This places oozes old time charm without huge prices...We also organised drinks and snacks on the terrazzo...it was wonderful..A big thank ypu to Giovanna for organising it all.
Fifth Time here
Again we holidayed in Stresa at the Royal Hotel which is situated approximately 20 minutes from the town centre. As before we received a very warm welcome from all, which made us immediately feel at home. We again got a lovely room on the 3rd floor with side-lake views, and beyond that to the Alps. We got the sun most of the afternoon. As previously, the room and the en-suite were spotless. The meals were up to the usual high standard, and there were very good options o the dinner menu to suit all tastes. As usual, the staff were always very pleasant and helpful.You don't require an information office, as most of the reception staff can answer any query, and can also supply timetables for buses, trains & the ferries. There was a very good choice, with scrambled and boiled eggs, plus bacon on top of the normal continental options. There is a large lounge area where one can sit in very comfortable chairs to have a drink or coffee after dinner, or at any time. Outside on the terrace there is a smoking area. The Royal Hotel is family run and it is so pleasant to see members of the family having meals in the dining-room along with the residents. They are always walking round the hotel and are always willing to speak to the visitors and hear all the comments. There is a large area for car parking with an overflow available across the road. We met friends who were staying at a 4* hotel in the area, and in comparison, the Royal was much superior, and they reckon theirs should have been a 1*. Again we couldn't fault anything, and are looking forward to returning in 2020..
Just returned from a perfect week at the royal stresa. Staff here are wonderful - polite,smart and always happy to help in anyway. Our room (414) was spacious , always clean and had fantastic views of cable car and beautiful lake. Worth paying extra to be at back of hotel. Lovely walk lakeside (20mins) into Stresa where there are many great restaurants (La Stresa the best we found) . Easy to get tickets for excursions from information office(on main car park) or booking agent just before fountains on lakeside. We only had breakfast at hotel which was plentiful and in comfortable setting overlooking garden. This family run hotel really deserves more than 3 stars - thanks to everyone for making our holiday so perfect.
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