What to expect
- Sleep Quality
Last 5 reviews
Cheers to the great staff at the front desk Rocky, Joesph,Kelly,Amanda and the Tech support guy! Were outstanding! Plus the Restaurant Staff Brandon , Curry, and Al our bar tender were so hospitality incredible they made our Vacation so Wonderful! We have stayed here twice and planning to come here again in the near further! Five star hotel!!!!!!!!!!!!!!!!!! Thank you for your top rated service!!!!!!!
Omni Royal Orleans is the PERFECT location for visiting NOLA. As a first time NOLA visitor, I wasn't exactly sure where to stay. Omni is within walking distance from pretty much everything. I highly recommend trying a Pimm's Cup at Tableau down the street and popping in for a cooking class at The New Orleans School of Cooking just down the block.
1st visit to NOLA
My husband and I arrived on 3/28 about 1p. Upon arrival to the Omni they told us we would get a text when our room was ready. The bellman held our luggage so we can explore. About 2:30 we got our text to come pick up our room keys. We arrived and picked up our room card that was left at the front desk. A note was attached stating the pool would be closed for 2 days because they were filming NCIS. We would be able to use another pool a couple blocks away. Not convenient at all. I was very upset because that was the main reason I booked this hotel for a great rooftop pool. I understand things happen, but we should have been notified about this prior to arrival - NOT when receiving room card via a note. My husband went to the front desk and mentioned how we were upset to hear about the pool closing this way and had we known prior we could have perhaps booked another hotel. They said we will give u a full refund it I want to stay else where. Wow, not good customer service at all.
First time in Nawlins, will be back!
First time in New Orleans, and I will be back! My girlfriend and I decided to take a trip to New Orleans for her birthday in March 2021. We really enjoyed our stay here. It was so close Bourbon street yet off from the ruckus. We walked everywhere and had no reason to leave the French quarter. The hotel lobby is beautiful. I love the vintage look of the hallways and room doors. Our room was on the second floor. Our favorite part of our room was that we had a door that led directly out to the courtyard. The rooms are pretty small, the bathroom is tiny! But the water pressure was awesome. They were very hospitable and welcoming. The rooftop pool has some beautiful views. We recommend!
Expectations were not met
I know Covid has a lot to do with everything, but we were disappointed in the general lack of attention to detail during this past weekend. Most of the staff was great (one super rude desk clerk on Monday evening), a great bartender (Tuesday around Happy Hour) and Allison was very helpful. Here’s the disappointment, after having stayed home a year this was our first getaway. We chose the Omni for it’s location and for the reputation it has a higher end brand. The location is great; however, I was just expecting ... more. The towels were thin, amenities and coffee not replenished, and the rooms just felt tired. The last night our room wasn’t cleaned by 5:15 p.m. when we came in to change for dinner so we missed a cleaning. Certainly something we could live with especially when Allison did offer a credit to our account. Still. Next time, I’ll look elsewhere.
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