Planning your holiday with us in Store

Many of our stores are now open.

Planning a holiday is a really exciting time and we want our store experience to be just as special as it always has been, whilst keeping you safe at the same time.

The following stores are now open.

Please do continue to visit this page for news of more store re-openings in the coming weeks.

Open Now

Contact your nearest store to book an appointment

Metro Centre
0191 401 8840

Monday to Sunday
10am – 6pm

Manchester King Street
0161 817 6550

Tuesday to Saturday
10am – 6pm

0151 708 0088

Monday to Wednesday & Saturday
10am – 6pm

0114 256 8540

Monday to Saturday
10am – 6pm
11am - 5pm

John Lewis Norwich
01603 604214

Tuesday to Saturday
10am – 5pm

John Lewis Southampton
02381 242230

Monday to Saturday
10am – 6pm
11am - 5pm

John Lewis Reading
01183 732045

Wednesday to Saturday
10am – 6pm

John Lewis Peter Jones
0207 2930 226

Monday to Friday
10am – 6pm
12am - 6pm

John Lewis Chelmsford
01245 898599

Wednesday to Saturday
10am – 5pm

01322 384800

Monday - Saturday
10am – 6pm

11am - 4pm

0121 711 8848

Monday, Tuesday, Thursday to Saturday
9am – 5pm

Milton Keynes
01908 667799

Wednesday to Saturday
10am – 6pm

11am - 4pm

John Lewis Cardiff
02920 508787

Monday: 10.00am – 6pm
Thursday: 10.00am – 6pm
Friday: 10.00am – 6pm

01242 261116

Monday, Tuesday, Thursday to Saturday
10am – 6pm

Opening soon – call us or book a video appointment

0115 947 0074

John Lewis Bristol Cribbs Causeway
0117 905 1110

St Albans
01727 881 878

01244 879 941

01423 895113

01223 361 117

0131 278 3745

01243 776 777

Keeping you safe in stylish surroundings

We believe holidays start from the moment you start planning, so we have taken care to make sure you’ll feel safe, relaxed and confident whilst you talk to us about your holiday ideas.

Our friendly, well-travelled Personal Travel Experts will be there to welcome you – they have all been given training on hygiene, cleanliness and distancing so we comply with all the necessary cleanliness and hygiene requirements throughout the store.

Safe distance

We’ve arranged furniture so we’re always two metres apart, avoiding the need for plastic screens, so there is plenty of space to relax and chat about your travel ideas.

There’ll be plenty of hand gel to use and signage throughout the store to limit numbers at any one time and remind everyone to respect social distancing.

Holiday brochures

Holiday brochures will still be on the shelf for you to look at and take away. Our brochures are bursting with ideas, handpicked experiences and hotels. And they don’t like being put back on the shelf, so take a couple home and have them all to yourself.

Brochures can also be posted to you or downloaded from the website View them here


At the moment we are unable to serve refreshments whilst you plan your holiday due to government restrictions. When these change if you’d like tea, coffee or champagne we’re happy to serve you and will take all precautions to make sure this is done safely.

Face coverings

Face coverings in shops are now mandatory, so we ask anyone visiting us to wear their own mask or, if you don’t have your own, we can provide one for you. Our staff will be wearing them too, unless they are exempt.

Paying for your holiday

For anyone who already has a booking with us, balance payments can be made online and our travel experts in store will advise you about how to do this.

For deposit payments we have a number of contactless ways to pay including bank transfers and Apple pay. We also accept all major credit cards and the PDQ card machine will be thoroughly cleaned on a regular basis.

Booking an appointment with us

To limit numbers in store and to make sure we have plenty of time to listen to your plans we highly recommend that you book an appointment.

We’re still open for drop-ins but, like all retailers, we’re limiting numbers in store at any one time.

If you’re not able to come into store, you can book a video appointment here

Or you can contact us by phone, email here

We are here to support you as the world opens up again

With so much focus in the news on travel and what’s possible and what’s not, our team is at the forefront of travel developments. Our friendly experts are here to look after your holiday from beginning to end so, if anything changes in the world, we can help to amend your trip along the way.

We’re working hand-in-hand with our travel partners around the world on a checklist of guidelines to ensure that the travel experience throughout adheres to health protection guidance.

We can’t wait to welcome you back into store