What to expect
- Sleep Quality
Last 5 reviews
Unbelievable place with friendly staff and delicious food!
The place is unbelievable and absolutely amazing, delicious cuisine, friendly and cheerful staff. Great hotel and service. Special thanks to reception staff (Dumith Nonis and Dilhani Silva) you both met us as members of your family prearing a birthday cake for my wife on her birthday and waiters (F & B team: Amila Priyadarshana, Chandan Disanayake, Pasan Walhalla, Alisha Sankalpa), all of you are doing a great job. We felt more like at home and enjoyed tasty food every day in the restaurant. Our room and balcony view were totally outstanding. We hope we will return again to Sri Lanka and stay at your hotel.
Great 2 weeks stay
A marvelous stay we must say. A life time experience. Great quality in everything right from services, dining, comfort etc etc. Taj is a brand which it proofs. The pool is superb with kids one separate.
Fantastic place, great atmosphere, delicious food and hospitality.
The amazing and lovely place that has a great peaceful atmosphere and hospitality from all staff of the hotel. Special thanks guys on reception and waiters in the Palms restaurant ( Gayan, Rasuka, Eranga, Rashmin) all of them are very kind and friendly. We feel at home😉
Taj Bentota - a Military Hotel - be careful
TAJ BENTOTA, SRILANKA – NEVER AGAIN If you wish to enter into a Resort with Military Attitude, then please do so. The staff is indifferent and they speak English which only they know what is being said. The staff has only sentence, which is their favorite “Very Sorry”. You call for Housekeeping today, maybe you will get the service next day. If you booked thinking of traditional “TAJ” buffet, then you are in for a shock. There is no such thing. It is all in Room Service, the menu for which is not known to you. If you are an IT expert perhaps you may be able to acces their menu on your mobile or laptop. You cannot look the dishes or taste them a little to decide what you may like for meals. You would be requested to be choosy and selective. Please be careful to order well in advance. It takes time to deliver. Now all this under garb of Covid Protocol. When we booked, we were required to have a Covid Report which is normally valid for 72 hours. So we checked in accordingy. It is not 72 hours at the time of writing this note, but this report from India is not valid here. Your vaccination certificates are not worth the paper on which they made. While booking, you are told that the report of Covid would be available in few hours. And that is normally the procedure in all TAJ hotels. WE checked in at 4 pm and were told that the report would be out by same evening 10 pm. Rapid Tests are normally taken for such Hotels and Hospitality Industry. So you have to confined to the room. Quiet OK for few hours or one day. But next morning you are informed that report would come by evening. So you have to be in same room for another day. If a tourist has booked fore 2 nites and 3 nites, his stay is wasted. A normal TAJ would warn their tourist before checking in and on their website and through their Travel Agents. Why else would a tourist book for 3 days when he is to be confined to a room for most of his stay. And as I said that if you wish to check in a Military Hotel, then please come to TAJ. Here rules are followed more than the spirit. As a tourist, what interaction would we have with any other. Don’t go on the name TAJ. It is not the Tata Hospitality you would normally expect. It would be big disappointment. The Hotel is also in dilapidated condition, perhaps due to monsoon. Check in if you wish to be like a meek lamb or a slave. There is an excuse for everything. Even a murder. So you would here lot of reasons for such horrible services. But my advice. Read twice and check twice before checking in this Hotel.
I was asked to pay for some of the food although i had full board. And other rooms charges was put in my bill. But staff is extremely helpful and friendly . Cannot say the same how the hotel is administered
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.