Guest reviews Hotel Jardin Tecina

by TravelfanaticsUK UK

Lovely hotel with some problems

We stayed for 2 weeks in this hotel in February/March. It’s a beautiful hotel. It’s spread out over a steep hillside above the cliffs. The main buildings - reception, bars & restaurants and pools are at the highest point. The rooms are spread out over the site in two storey blocks with beautiful gardens, however it’s not so good if you have mobility problems. Our room was very nearly at the lowest point on the site and it was quite a long climb up to the restaurants & pools. The room we had (superior sea view) was very nice. Very comfortable bed, large bathroom with bath & shower over, lovely (tho’ small) balcony directly overlooking the sea. It had a fridge, tea & coffee making equipment, but could have done with a little more storage space. We did manage to find a ‘home’ for everything. The pool area was a problem while we were there. A few days before we got there we got a message saying they would be having work done in the pool area which would cause ‘some noise and disruption’. The first day was fine, but the next day a big part of the area around the pool was closed and they were using huge sanders to scrape of the surface around the pool. The noise was horrendous. In addition they closed the pool bar and the outside toilets, so if you wanted something to eat or wanted to go to the loo, you had to go inside the hotel. We complained at reception and were told we had to talk to ‘public relations’. After waiting quite a long time we had a discussion with them and were offered a pass for the use of the ‘Balinese beds’ usually €15) free for the duration of our holiday. They are in Club Laurel which is a pool at the base of the cliffs that you access by a lift (and 88 steps as well). We tried them for a couple of days, but found it a bit hot there. The whole pool area is set behind a wall and so there is no sea breeze. Also the beds are shaded. In the end we went back up to the main pool area and found a spot as far from the noise as possible. We had also contacted our travel agents who also contacted the hotel. Eventually we were offered 20% of our ‘spend’ whilst there. We were very happy with the food in the restaurants. For breakfast we liked the top restaurant with its large outside terrace. There was an enormous choice - hot food - bacon, sausage, eggs, omelettes, excellent choice of bakery products bread, toast, pastries, croissants, cold savoury food such as cheese, ham, pate, cereals, yogurt, fruit - berries, melon, papaya, clementines, bananas. There was also a fresh pancake station and a smoothie station outside on the terrace. You could help yourself to white & rose sparkling wine and to a Bloody Mary if you wanted. We took our evening meals in the main dining room. Again lots of choice - an excellent salad bar, selection of cheeses and desserts. There was a fresh grill area where every night fresh fish and meat was cooked - steak, turkey, pork, tuna, trout, perch etc. We also enjoyed walking down to the small via the lift to the bottom of the cliff then about a half mile walk. Very unspoilt, untouristy and we were lucky to be there for their Carnival, which the whole town joined in and enjoyed.

by 96maibritts Silkeborg, Denmark

Fantastic hotel

We absolutely love this hotel. The setting on a cliff and in a beautiful garden with lots of trees, flowers and birds are just wonderful. The room are spacious with lots of storages space. The food and variety is so good and well presented. As vegans we were spoilt for choice and there are vegan options in all the restaurants in the hotel. The staff are all really nice and friendly. There are plenty of options for activities such as yoga and a great fitness room. One of the nicest hotels we have stayed in - so beautiful and relaxing.

by enrighta Dublin Ireland

Worst visit to the Jardin Tecina in 20 years

It is with deep regret that I have to write such a poor review for this hotel. My wife and I have been coming to the Jardin Tecina for the past 20 years sometimes twice a year, sadly over the past couple of years the hotel is not up to the standards it has provided in the past. This particular visit from the 2nd of March onward has been to say the least, Terrible. Areas of the hotel closed off to guests with no prior warning, such as the following:- Two pools closed, Pool bar Closed, pool restaurant closed, areas beside principal restaurant closed. various walkways and paved areas being torn up and being re-surfaced. This all being accompanied with the sounds os jack hammers and various power tools accompanied by the strong smell of a bonding resin. The closure of some pathways to the principal restaurant prevented access to the elevator to the reception area and Gara Restaurant, resulting in a detour including many steep steps. From day to day it was not possible to be sure of any route to and from areas of the complex. This scenario was not greeted well by other guests and the Hotels Public relations department was only able to shrug off these inconveniences as necessitated by a blockage in a sewer pipe. This was obviously not the case to anyone with the slightest of an Engineering background. It is remarkable that the Hotel Director is never to be seen greeting or talking to guests and he is known by repeating guests as "The Invisible Man", leaving all complaints to be fended off by the Public Relations personnel. This departments title is to my mind incorrect and should be "Guest Relations" the prior title clearly not treating the paying public as guests but as just as inconveniances to be tolerated. None of the above was notified to us prior to our arrival at the hotel even though our booking was made over a year ago and have some 400 days staying at the Jardin Tecina. It is such a pity that I had to write such a scathing review as the Jardin Tecina is in such a beautiful and scenic location and was a real jewel in the crown of La Gomera but lately has been let down so badly by instances such as all of the above. Of course the Hotel needs to be updated from time to time but to do it without due regard to the comfort and wellbeing of paying guests is intolerable.

by SaKo93

Wonderful hotel

We have been there for 7 days. The food was absolutely amazing. Very friendly staff. Right now they are modernizing the pool area. So the main pool was partly closed but as it’s off season so it doesn’t matter. You have enough place downstairs at the beach club. The one thing I would mention is that the price is quite expensive although it’s OFF saison.

by Felicity T Bath

Better than average but not brilliant!

I was pleasantly surprised by my initial view of the hotel,in a good location,and the receptionist was efficient if not over friendly. Our luggage was taken to our rooms and we were left to find our own way. My friend and I had booked separate rooms & I'd emailed to ask that they should be close & on an upper floor. As it was hers was ground floor,mine upper and a few rooms apart. Also we were put in a far block that turned out to be the smoking section for which we were not asked and would have declined. We had quite a trek to the main building & pool up steps and slopes which gave us exercise but,in strong winds and evening was not so pleasant. We booked Full Board so had to eat dinner in the buffet restaurant but lunch in a choice of wherever they decided to open-no advance warnig given! I found the food very acceptable in all venues. We were told days before travel of work on the main pool & this was,at times disruptive. It seemed to get worse the day before we left. There was another pool accessed by a lift which was very pleasant & had its own(Italian) restaurant which we could use for lunch. Rooms were fine,with sea views for which we'd paid extra but were not cleaned as well as I'd have liked. Generally it was a good week,staff were fine,some friendlier than others, but information about the hotel was sparse.