Last Kuoni customers return safely to the UK
Team race to repatriate more than 2,000 customers from all corners of the globe
A huge team effort from worldwide travel company Kuoni has resulted in more than 2,000 customers being repatriated from all corners of the globe, in just a few days.
The company confirmed its last customer arrived safely into Heathrow from the Philippines yesterday, as the team raced against flight cancellations and closing borders.
Just two weeks ago the company had just over 2,000 customers in more than 70 destinations round the world, from Costa Rica to Tanzania and Mexico to New Zealand.
The company quickly re-organised its team to take on the huge task of making sure that all customers returned safely to the UK, working with stranded customers, airlines, transfer companies and contacts on the ground.
Derek Jones, CEO said: “I have to pay tribute to our team who have been outstanding, working around the clock to undertake a task to bring every single customer back to the UK, which at the start of this year we never ever thought we’d have to do.
For the first time in the company’s history, we now have no customers overseas which would have been unthinkable just a few weeks ago. Our attention is now firmly on customers who have future bookings and need help to reshape their holiday plans, making sure if they can no longer travel as planned they are offered the best possible alternative.
A ray of light has been some of the amazing comments we’ve had from customers, who were understandably worried and stranded, some in difficult circumstances, but their appreciation and support has been heartening. We’ve pulled out all the stops and I couldn’t be prouder of the team right now.”
Kuoni Travel UK is part of DER Touristik, one of Europe’s leading travel groups. Kuoni has continued to set the pace in luxury worldwide travel in the UK market for the past 55 years and is regularly voted one of the best holiday companies in the country by readers of national newspapers and travel industry titles. The company excels in creating tailor-made holidays and honeymoons to more than 90 destinations around the world. Since 2008 Kuoni has grown its retail network across the UK and can be found in 48 locations on premium high streets and in selected John Lewis department stores. Each store is unique in design and showcases Kuoni’s Personal Travel Experts and personalised customer service.