Kuoni rated joint top in a survey of holiday companies by Which?
- High ranking results in Kuoni achieving “Which? Recommended Provider” status
Going above and beyond to help holidaymakers throughout the coronavirus crisis is one of the contributing reasons why luxury worldwide travel company Kuoni has been rated joint top in a survey about the best and worst holiday companies in the UK by Which?
The high rating has resulted in Kuoni being awarded Recommended Provider status by Which?, the UK’s largest consumer organisation with 1.35 million members and supporters.
Every month the team from Which? analyses and reviews different services across a range of industries and researchers set strict minimum standards, speaking to consumers who also give their views.
The strict criteria means Which? Recommended Providers are companies that are both rated highly by Which? members and have products that meet the high standards of Which? researchers.
In the new report Kuoni emerged joint top of the table of travel companies in terms of how they’ve dealt with customers throughout the coronavirus crisis.
Kuoni was praised for its excellent service at a difficult time, offering refunds within 14 days, going above and beyond to get people home from all over the world when the FCO advised against all but essential overseas travel, the quality of accommodation and offering a bespoke, personal service which brings reassurance at an uncertain time.
Derek Jones, CEO of Kuoni’s parent company DER Touristik UK, said: “This is an absolutely brilliant result for us and I could not be prouder of our team. The Which? Recommended Provider status is high praise indeed as I know how rigorous the research and testing is.
“Rory Boland and the team at Which? travel have been outstanding throughout this crisis in championing consumer rights to holiday refunds and we have strived to do the right thing for our customers every step of the way and will continue to do so.“
“Trust in travel is going to be crucial as the world starts opening up again and having the recognition of an independent consumer group like Which? behind us will go a long way and I know it will be valued, not just by our existing customers but attract new ones too.”
Kuoni Travel UK is part of DER Touristik, one of Europe’s leading travel groups. Kuoni has continued to set the pace in luxury worldwide travel in the UK market for the past 55 years and is regularly voted one of the best holiday companies in the country by readers of national newspapers and travel industry titles. The company excels in creating tailor-made holidays and honeymoons to more than 90 destinations around the world. Since 2008 Kuoni has grown its retail network across the UK and can be found in 48 locations on premium high streets and in selected John Lewis department stores. Each store is unique in design and showcases Kuoni’s Personal Travel Experts and personalised customer service.