If the Foreign Office advises that travellers should not visit a particular country, then we’ll act on this to keep you safe and reserve the right to cancel your holiday. We’ll do our best to create a new holiday for you within your price range, but if this can’t be done or travel is imminent, we’ll offer you the option of cancelling your holiday with a full refund.
You have the same responsibility for your personal safety and possessions as you do at home, so take look at the FCDO’s travel advice before you travel. You can choose your destination and find advice including local laws and customs.
We’re here to spark your sense of adventure and help you discover destinations all over the world. However, please be aware some destinations – including hotels, public transport or local food vendors – don’t always meet British health and safety standards. We request in our Code Of Conduct that all of our suppliers comply with local regulations and laws, so it’s wise to keep this in mind to protect yourself and your travelling companions.
You can have every confidence that the holiday you book with Kuoni is fully protected. Kuoni is part of DER Touristik, the travel division of REWE (a huge food retailing business – one of the largest and most successful in Europe), so we have the backing of a large, stable and financially strong international group.
Every package holiday we sell is ATOL-protected. We don’t sell flights and hotels separately, so all the holidays we sell are automatically covered. This means that you’ll never be left stranded or lose your money. We’re also a member of ABTA – the leading travel industry association – and fully comply with its code of conduct.
The coronavirus (Covid-19) outbreak has affected the way we travel with both airport and on-board processes changing to help reduce the risk of transmission. We’ve put together some information to help you navigate your journey from departures to the plane and beyond.
If possible, check-in online before arriving at the airport and print off your boarding pass or download it to your phone. This will reduce the need for unnecessary queuing and minimise interaction with airport staff
Passengers are required to wear a face covering in the terminal building
There’ll be plenty of sanitising stations throughout the terminal – including before and after security – and you’ll be encouraged to use them regularly; public areas and commonly used surfaces will be thoroughly and frequently cleaned by airport staff Some sections of seating in the terminal might be blocked off so passengers can practice social distancing; in addition, some of the lounges may be closed or operating at a reduced capacity
There are new measures in place at the departure gates. Embarkation will be carried out in a way that allows for social distancing such as staggered boarding with just a small group of passengers making their way to the plane at one time
The cabins will be extensively cleaned between flights
Airlines will ask that you stay in your seat as much as possible and only get up to use the toilet when the vacant sign is lit to avoid queuing in the aisle
You’ll be required to wear a face covering for the whole flight, only removing it to eat or drink; specific airlines have further requirements – please see below for details
The in-flight service will be modified with no printed menus or single-use paper menus; meal options and beverage selections are likely to be limited to reduce contact with cabin staff and passengers
Most airlines will provide a health pack that will include a face mask, antibacterial wipe and some hand sanitiser; please check with your airline for specific details
The air in aeroplane cabins is drawn from the outside and is heated to temperatures that will kill any viruses. It’s then cooled and filtered through High Efficiency Particulate filters (known as HEPA) and is refreshed and cleaned every three minutes. These filters are over 99.9% efficient in removing microscopic bacteria and viruses making the air cleaner than public spaces on the ground
The cabin crew will detail the process in place for leaving the aircraft. It is likely this will follow the boarding procedure with one small group disembarking at a time
All economy passengers must wear both a face mask and face shield for the duration of the flight (except for when you are eating or drinking). They are provided by Qatar alongside gloves and hand sanitiser
If you are travelling in business class, you must wear a face mask but the use of a face shield is discretionary as you will have your own space in the cabin
There will be an additional member of crew onboard to clean the toilet
Emirates have resumed their chauffeur service in the UK and cars will be completely cleaned between every journey
Etihad have introduced Wellness Ambassadors who will be able to advise you how to stay well and safe on your trip and will ensure that hygiene regulations are adhered to at Abu Dhabi airport and on board all flights
Travelling may now seem a little daunting with added restrictions, extra forms to fill in and social distancing. While trips may be a little different, you can be assured that processes are in place for your safety whether it’s at the airport, during your transfer or at your hotel, and your upcoming holiday will be more ‘normal’ than you might imagine. We’re in close and constant contact with our trusted local agents who have provided us the most up-to-date information about what you can expect.
We are a member of ABTA, which means you have the benefit of ABTA’s assistance and Code of Conduct, giving you confidence when booking a Kuoni holiday. All the ‘package holidays’ we sell are covered by a scheme protecting your money. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.
Formed in 1950, ABTA – The Travel Association – ensures travel companies offer choice, value and high levels of service. Kuoni is a member of ABTA with membership number V258X.
ATOL bonding gives you peace of mind and full financial protection. ATOL is a scheme for air holidays and flights managed by the Civil Aviation Authority (CAA) that protects you from losing money or being stranded abroad if the tour operator goes out of business. The CAA can give refunds to people who can’t travel and arrange for people abroad to fly home.
Kuoni holidays inclusive of flights are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 0132. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. For more information, see our booking conditionsor visit the ATOL website.
Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel.
Sources of information include your General Practitioner, specialist clinic or the NHS’s Fit for travel website.