What to expect
- Sleep Quality
Last 5 reviews
Nice hotel but lets itself down on a few simple things
We are on our honeymoon and the hotel moved us to a room with a sea view which was nice and a big plus point. The breakfast was nice given they weren't offering buffet i guess due to low numbers staying in the hotel during covid they allowed us to order a nice selection from the menu. We didn't use the gym or spa etc but the hotel itself is maintained well inside and out with nice decor and furniture in rooms and communal areas. We had one meal in the evening which was nice in the setting of the hotel however the food we had outside the hotel in local restaurants was better When we arrived we were informed that the car could not be parked outside on the driveway despite there being plenty of space and that we would have to pay 24euros per night to store the car. This seems extortionate and was no more competitive than parking my car in another private car park in sorrento which seemed unfair given how much we were paying to stay in the hotel. I have not seen this in any luxury hotel i have stayed in before, if it isn't free its usually cheaper than parking outside the hotel. What really disappointed us was on the last day when we checked out i asked them to get the car whilst we got our bags etc, was asked did we use the minibar and confirmed we had not used anything other than complimentary water, then as we went to get in the car the porter had locked the car and walked away. As i went back into the hotel the porter re-appeared from the lift with my car keys and was informing the hotel reception that we had apparently taken chocolate and orange juice from the minibar. I'm not sure whether its because we are a young couple or not but certainly didn't leave me with a good impression. It felt like i was checking out of the Holiday Inn on a boys weekend (although have had better checkouts there). Hopefully the hotel can take this feedback constructively
A place to love
We felt safe with the measures and restrictions against covid. the place is unique and we spent an unforgettable week there. we got engaged on the terrace and will never forget the kindness of the whole team and the moments of joy during hard times. thanks, we will return.
This hotel is everything you need and more - I cannot recommend it enough. The location is perfect, the hotel is spotlessly clean, the views are epic and all the staff go above and beyond to make your holiday special. We had 6 nights here and will definitely be returning soon - flawless holiday.
Amazing hotel stay during Covid 2020
I have just returned home after staying for 10 nights at this beautiful hotel in Sorrento with my family. The hotel is in a fabulous position a few minutes from the town centre but in a very quiet location. The staff at the hotel in all departments were very friendly and courteous, whilst being respectful of the present situation. We felt very safe, and would definitely return to the hotel again should we return to Sorrento. The hotel offers a large breakfast selection at the table, which seemed to work very well. We enjoyed several amazing lunches on the beautiful terrace and sampled many of the cocktails whilst relaxing at the beautiful pool. The reception team were very helpful in arranging our trips out to Capri, Pompei and mount versuviuos
Very special hotel
Just returned from a week staying at the Grand Hotel Royal. What a beautiful place from the amazing welcome despite the late hour. It is like stepping back in time, big well decorated reception areas all spotlessly maintained and clean. It is not a cheap hotel but you get what you pay for. It is so worth booking the sea view to watch the lights fade and the sunrise over Naples Bay is worth every penny. The housekeeping staff need a mention the bedroom was so clean, all the bed linen changed everyday and again in the evening all your towels changed, bed turned down and a chocolate on the bedside table. Breakfast is a lovely unhurried occasion, no buffet right now but you get so many choices from the menu. Nothing seemed to much trouble with any of the staff I met. Beautiful pool and grounds, the decking area which can be reached from the lift is different can be noisy at times but perfect place to watch the boats come and go. The sea water was much warmer than the pool and so clean. Very close to the centre of Sorrento 2 minute walk away. The restaurant I did not sample in the evening mainly due to the lack of choice with being vegetarian but I had the best pizza I’ve ever tasted for lunch. This is a truly special hotel, thank you all for making it such a memorable holiday in these very strange times.
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