What to expect
- Sleep Quality
Last 5 reviews
The most lovely place!
My husband, his sister and her husband, and I stayed here for a week in late September. It will always be one of our favorite vacations. The staff (Sabrina, Nello, Concetta, and the manager) were all so warm and helpful. The location was breathtaking. Our room was on the top floor and, although smaller than our sister’s, had the most amazing view of the Bay of Naples and Mt Vesuvius. The beds in the larger rooms faced into the room while the bed in our smaller room faced out the balcony. Any time I woke up, I could see the bay and Naples twinkling on the other side. The breakfasts were exceptional. Fresh OJ, coffee, omelets made to order, meats, cheeses, fruit, and so many pastries! The gardens, terrace, pool, and ocean deck were all exquisitely maintained. The location is a short walk to the center of Sorrento and all the restaurants and shops. The staff arranged the day trips we took to Pompeii and Mt Vesuvius and cruise down the Amalfi Coast as well as our transfer to and from the Naples airport. I cannot recommend this any higher. It was fabulous!
Amazing Rooms and Location
We loved our stay here! Excellent breakfast, wonderful room, comfortable bed and amazing view. We had daily housekeeping which is rare since Covid. Great location to everything. We didn’t want to leave and will definitely return as soon as we can!
A very Grand and delightful hotel in the heart of Sorrento
Terrific and very grand hotel in the centre of Sorrento. A faultless stay in a stylish top hotel. Luxurious grounds, top attention to detail, heavenly views, delightful service and a great big bed. The cocktails were really excellent, staff friendly and helpful, nice and clean and good food. It was quiet and peaceful despite being in the centre of things. Salvatore was fab as was Aldo. Only thing to comment on (not complain) was breakfast seemed to be run by a different company all together. It was run in a completely bonkers way. Trying to get scrambled eggs or any eggs on toast was impossibly difficult. I know we have COVID-19 rules etc. Anyway, definitely will be back. Thank you all. A delightful holiday.
Money Money Money
First of all I would like to say that we are well travelled and stayed in many very expensive hotels, Four Seasons , One and Only, Kempinski , to name just a few all of these types of hotels provide a room for guests to shower and change if on a late departure. Our departure at this hotel was 5-45pm so I asked reception if could have the room for a few hours after 12-00 mid day the response was we could have the room till 1-00pm and after that it would be 200 euros I said I thought it was ridiculous to ask for that and didn’t accept the Kind offer . The response from the reception was the hotel was full ? No it wasn’t we asked several members of staff and it was only about 30% to 40% occupancy which we already knew . So the decision from the Manager to try and get an extra 200 euros didn’t work the weather in the afternoon was good and the time passed nicely, but if it had been raining it would have been a long afternoon. Good luck if you have a late departure this hotel will try and make you pay for it , they need to learn from the top 5 and 6 star hotels because COVID 19 may affect them long term .
Lovely hotel, gorgeous resort feel and wonderful customer service. The entire team were so welcoming, We really enjoyed our stay. The reason we have rated this a 4 out of 5 is that we had a hiccup in our room in which I questioned the cleanliness, I spoke to the manager directly who apologised and recognised it wasn’t ok. The issue was resolved but he didn’t follow up with me again or reassure me. Not what I expect
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