Guest reviews Harbour Grand Kowloon

by chris4810 Hong Kong, China

Good value for money

The location in Whampoa is perfect. Close to everything with a magnificent view of the whole of Hong Kong Island. The staff is perfect, especially the guys at the entrance who are always ready to help

by LsmJanet Hong Kong, China

Value for Money, Staycation with your family

Staff are attentive and courteous since we stepped in the premises. Exceptional customer services from Bell to Club Floor, Coffee Shop and Fitness Centre. We spent a weekend (StayVacation ) with senior in this hotel, all are in order. Recommend.

by snowl933 Munich, Germany

Not too bad, really wanted to like it

Large, stylish, well furnished room with seemingly recent renovation/upgrades. Great view of the harbour and Hung Hom on the opposite side. Generous management sent us a bottle of Shiraz when they found out it was our anniversary. Breakfast definitely needs improvement and dining outlets could use an overhaul in presentation. Overall experience and quality gives the impression that the hotel is still stuck in the mid-2000s. Maybe hospitality just will never be Li Ka Shing's main income earner, but there is great unrealised potential in this hotel group.

by sgibson22 Sydney, Australia

Great stay preCOVID

We stayed here pre covid and absolutely loved it. Everything from the amazing scents around the lobby to the rooftop pool. The room was extremely spacious. We had a little bit of a difficult time checking in however the staff were always happy and easy to understand. Next time I am in Hong Kong I will definitely stay here again! It is a little far from main Kowloon area but the shuttle was extremely helpful!

by QueenBTravel Hong Kong, China

An okay hotel

We booked 4 rooms in this hotel to celebrate my children’s birthday and graduation. Check in time is 3:30pm, and it was a breeze. As an HP member, we were given 2 vouchers/room for welcome drinks in the Waterfront Bar and Terrace. And cakes were served in the room. Receptionist are nice and welcoming. The Room- We got a harbourview room and it was nice.. We got an unobstructed view of the sea which is very calming. The room is clean and well appointed. Bed and pillows are comfortable. Bathroom is spotless and water pressure is good. The Pool- We were informed that we can only book the swimming pool after we checked in. By the time we called the Fitness Center it was already fully booked for the day. There are 12 sessions per day, 50 minutes each, from 8am- 8:50pm and there was no availability. I was quite disappointed because the kids are looking forward to swim, and the next available time is in the next morning which is my child’s graduation day. Fortunately we are booked for 2 nights and we were able to get a slot at 8 a.m. (because that is the only available time) on the day of our check out, which is the 3rd day. So if the purpose of your stay is to enjoy the swimming pool, You should manage your expectations. Waterfront Bar and Terrace- My family and I went here on our 2nd night and we were approach by a staff named Ben, he asked us if we have reservation, I told him we don’t have any and we would like to order some food and use the welcome drink vouchers. He didn’t seem pleased and looked rather irritated. We were seated outside and the guests on the next table were smoking so I called Ben again and asked him if we could move to another table because we have kids, and he said in a high tone almost yelling “You can sit wherever you want, I have something else to do!” I am quite shocked considering that this is a restaurant in a 5 star hotel. He wast just on his phone texting… very rude. Even my kids heard him and were surprised by the outburst. It is a shame for someone like my husband who is working in the hospitality business for 25 years to witness such a very poor customer service. Very unprofessional, that’s how you treat your paying guests, seriously? The other waitress on the other hand was very apologetic, and she’s the one who served us instead. If not only for the kids who were already very hungry, we would have just left.