What to expect
- Sleep Quality
Last 5 reviews
Reservation’s Customer Service was Horrible!
Had a TERRIBLE experience with their reservation manager, Karman. She was sarcastic and rude!! Is this suppose to be a 4 star hotel??? Everyone knows that a good quality hotel is all about the SERVICE! And this so called manager has perhaps forgotten All About manners and HOSPITALITY! I wanted to get a clear understanding for my reservation and her response and the tone that she used was so rude & sarcastic! She didn’t have the patience to answer my questions and just wanted to end the call as quickly as possible! This hotel should ensure that All levels of employees are properly trained in Hospitality!
Stay away if internet is important to you
I think tripadvisor should change the amenity 'free high speed internet' into 'free LOW speed internet'. In the evening internet is near not usable. Maybe open simple web pages without too many images. Videocalling, streaming (Netflix, Twitch, Youtube, etc) is like a buffering fest. Uploading files... Keep dreaming. Around 8Mbps in 2022... 8Mbps should be enough in theory, but with so many devices connected to the internet... I think management needs to talk to the IT guy or internet provider. XD The rest of the hotel is nice. Maybe stay here only if you are living in HK with an unlimited data plan or if you don't need internet at all.
Average birthday staycay
Booked the a staycay to celebrate my mums birthday here with my sister with the lounge club access and lunch buffet the next day. The lounge access the food and drinks was very average nothing too special, no view on the club lounge floor. The room itself was very ok very out of date compared to other newer hotels with the same price. We disclosed this was a birthday celebrations, and the room was booked for 3. There was no complimentary anything when we got into the room and the room was set up only for 2. However after about 9pm they had said that they will provide complimentary cake which arrived at 10PM and the cake was average. It was raining very heavy when we tried to go into the pool but we cant as it was closed, the pool however "looked"amazing not sure what the reality is though. it was ok nothing too impressive . They had tea on the buffet but they labeled it as apple juice.. I guess the colour looks the same \o/ so tbh attention to detail is therefore lacking in this hotel.
Value for Money, Staycation with your family
Staff are attentive and courteous since we stepped in the premises. Exceptional customer services from Bell to Club Floor, Coffee Shop and Fitness Centre. We spent a weekend (StayVacation ) with senior in this hotel, all are in order. Recommend.
Not too bad, really wanted to like it
Large, stylish, well furnished room with seemingly recent renovation/upgrades. Great view of the harbour and Hung Hom on the opposite side. Generous management sent us a bottle of Shiraz when they found out it was our anniversary. Breakfast definitely needs improvement and dining outlets could use an overhaul in presentation. Overall experience and quality gives the impression that the hotel is still stuck in the mid-2000s. Maybe hospitality just will never be Li Ka Shing's main income earner, but there is great unrealised potential in this hotel group.
© TripAdvisor 2022
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.