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The Ultimate Re-Tie the Knot Destination
My wife and I have waited for several years to celebrate our anniversary. Despite the numerous rescheduling from COVID our vacation was worth the wait. The staff are first class and their safety protocols kept us COVID free. Our vow renewal ceremony was incredible, timeless, and affordable. We met so many great friends and even booked our next Sandals trip! Highly recommended!!!
We just returned home from our 4th trip to Sandals Grenada. We have visited twice during this covid pandemic since the CDC has rated Grenada as a low level risk. The entire staff was wonderful - from the restaurant and bar servers, the water sports staff, the spa therapists, our Butlers Jamie, Christopher, and John, to Rodrigo the Food and Beverage Manager, and Peter Fraser the General Manager. We were always greeted with a smile and everyone was quick to fulfill our every request. The resort is beautifuly groomed with the most colorful flowers, the ocean is refreshing and inviting, and the weather was fantastic. If you want to get away and feel safe, I can't recommend Sandals Grenada enough. You won't be able to find a better all-inclusive with the variety of restaurants, alcoholic beverages, water sports, and other activities. And it is only 5 minutes from the airport. We were truly sad to leave as we felt like we were leaving family. Thank you to all of you for a memorable vacation! Phill and Linda
My wife and I had a specific reason to be in Grenada on personal business in early January 2021. In early December we booked a one week stay at Sandals Grenada for the first week of January to coincide with the specific need to be in Grenada. This wasn’t meant to be a vacation but a place to stay while on the island. The resort requires full payment uppon booking when it is made this close to the begining of a stay. We were charged $5,600 up front. Days later Sandals informed us that it’s Grenada resort was closed until February 3rd and perhaps longer. We were offered a later booking at Sandals Grenada or a stay at another of their venues. None of of these options made sense for us as we had a specific reason to be in Grenada in January. To add insult to injury, we were told by Sandals representatives that since the cancellation had taken place during the « Black-out Period » we were not entitled to any refund, a $5,600 loss! Sandals refers to their cancellation policy but in this instance I did not cancel my stay, THEY did. The terms and conditions that were disclosed to us (after we purchased our stay) do mention "Cancelltion By Guests" but is totally silent on Cancellation by the resort. Of course there is no such thing in the written policy as a blackout period allowing the hotel to cancel a reservation for no fault of a guest AND pocket the money. That would be so insane that no court of law would ever enforce such a claim. We had no choice but book a room at another hotel in Grenada. We can prove that we were in Grenada when we were supposed to be at Sandals, we have the invoice from the other hotel, airline tickets and a Grenada immigration stamp dated January 1, 2021 in our passport. We have zero use for a stay at Sandals in Grenada at a later stage, our trip is completed and we are back home. We do not have the time, nor the inclination to go to another Sandals resort, even less so now that they are trying to jam that option down our throats. Not only were we hugely inconvenienced by the last minute cancellation by Sandals but now we find ourself out of packet for another hotel for that same week. Initially I thought that if elevated the matter above the first line phone representatives, the matter would resolve quickly but the reactions I have been getting from the resort so far lead me to believe this is a deliberated effort on the part of the company to hold on to our money despite not offering the service we purchased and paid for. Since then, several press reports have linked a January COVID outbreak in Grenada to the Sandals Grenada Resort. Reportedly, it is for that reason and the assertion that the resort did not follow the government imposed COVID protocol that the authorities would have closed the Sandals resort until further notice. Of course Sandals has pushed back against these accusations but the fact remains that as of this date the Grenada Sandals resort remains closed and all the other hotels in Grenada that were open for business this winter have remained open and are continuing to accept guests and operate as expected. We had zero issues with our replacement hotel. Whatever Sandals may assert, suffice it to say they have been and still are singled out by the Grenada authorities. A quick Google search for « Sandals Grenada Covid Outbreak » will point to a number of articles on the topic including the Sandals push back. You can make up your own mind on what caused the closure. As far as I am concerned it is very clear. Further, at the time of booking we did have some trepidations about making the required 100% payment in advance if for reasons relates to the pandemic, the trip was cancelled. The Sandals sales representative pitched us that a travel insurance “is on us” (us meaning Sandals) as a way to induce us to book « in confidence ». This was also advertised on their website but of course now we are told that this insurance does not apply to our situation... Because we could not get anywhere with Sandals representatives despite the several hours we spent on the phone (mostly on hold) we decided to initiated a dispute via our credit card company. Sandals continues to push back. At the time of this note we have not been informed that the dispute is resolved and our credit card company has asker us to provide additional material to confront Sandals as a result of the resort pushing back. I can’t understand why a company like Sandals would spend millions of dollars to advertise their resorts in an effort to attract new customers while at the same time permanently alienating existing customers holding on to money paid by in good faith for services the resort was unable to offer for no fault of the customer. Given how we have been treated so far it is inconceivable we would ever consider going to a Sandals resort in the future. In the meantime we will spare no efforts in attempting to prevail against Sandals and share our experience with as many people as possible. Cases have differences but a quick review of Trip Advisor show we are far from being the only ones having been stung. Be very very very careful before you commit to Sandals, particularly in the context of the Pandemic. ___________________
Our Chef Ruben and server Crystal at Kimonos we’re AMAZING. They made the meal super fun and the food was the best we had all week. Crystal was very friendly and on the ball. I definitely recommend eating there.
Sandals Grenada is a beautiful resort. The staff were very kind and accommodating. My main issue was the lack of communication. There was a COVID outbreak on the resort. We noticed employees were not showing up for work. The employees had the look of fear in their faces. We were not formally advised that other guests were positive for Covid. All I ask for is to be transparent with me. I stayed my entire trip and made the best of it. I had to hound Loyalty and Travel for my bottle of rum for being a retuning guest. I was disappointed that the Loyalty dinner was cancelled. We were only given the option of two restaurants each evening. Despite it being a pandemic I understand but never once were we advised of the changes. I constantly received notifications from the app, it could have been relayed like that. I love the sandals brand but after this vacation I have mixed feelings about returning.
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