What to expect
- Sleep Quality
Last 5 reviews
Sandals Refund Policy Makes NO sense
I hope the property is great. Doubt I will ever set foot on any of their property again. We were scheduled to be there on Feb 11-18. However got notified today that the property will now be closed through March 3rd. Well we were disappointed we definitely understand. We decided to change it to April. Our same EXACT room was $2600 cheaper. I asked for a refund, they said no you are subject to a 50% cancelation penalty for changing this close, so we will give you half. I said I am not the one initiating the change. The property is CLOSED. They put my on hold and talked to a supervisor same result after being on hold for 45 minutes. I am not sure what options I really have. I did bring up to them that one of their main competitors, cruise lines, have offered 125% credit when they are forced to cancel. I asked for them to provide it to me in a credit, and they said no. Sandals really needs to wake up. Oh and we have close to 70 nights on their properties. Thanks for the loyalty!!!
Our Chef Ruben and server Crystal at Kimonos we’re AMAZING. They made the meal super fun and the food was the best we had all week. Crystal was very friendly and on the ball. I definitely recommend eating there.
I have been a loyal customer to Sandals. I have traveled to St. Lucia, Antiqua, Jamaica and in February scheduled to go to Grenada. We booked this trip almost 2 years ago. We were scheduled to go in June of 2020 but due to COVID Grenada was shut down so we rescheduled for August of 2020. Grenada was still shut down and we wanted a refund but they refused so we rescheduled yet again for Feb 2021. The Sandals in Granada had a major outbreak, and is closed until Feb 3. We have requested for a full refund as numbers of COVID cases are at their highest, yet Sandals refuses. It was safer to go last June compared to now. How can Sandals justify during a pandemic not returning my money? This is not the trip I booked two years ago? We also have to pay $150 each to get tested down there. I don’t want to travel to another Sandals as I booked Grenada. I will no longer support Sandals. I will tell every person I know not to book Sandals! We took out the insurance which is useless as it doesn’t cover COVID! Please don’t give Sandals your hard earned money!
Sandals Grenada is a beautiful resort. The staff were very kind and accommodating. My main issue was the lack of communication. There was a COVID outbreak on the resort. We noticed employees were not showing up for work. The employees had the look of fear in their faces. We were not formally advised that other guests were positive for Covid. All I ask for is to be transparent with me. I stayed my entire trip and made the best of it. I had to hound Loyalty and Travel for my bottle of rum for being a retuning guest. I was disappointed that the Loyalty dinner was cancelled. We were only given the option of two restaurants each evening. Despite it being a pandemic I understand but never once were we advised of the changes. I constantly received notifications from the app, it could have been relayed like that. I love the sandals brand but after this vacation I have mixed feelings about returning.
We recently returned from our third visit to Sandals Grenada. This year was undoubtedly a significant challenge for the team there. The site was pretty much locked down by the Ministry of Health whilst testing, tracking and tracing were conducted. The staff on property continued to maintain a positive and friendly outlook and did their absolute best under extremely difficult circumstances. Sandals were routinely testing staff when a positive result came back, leading to further identification of positives and further testing. As staff testing positive were not on property, and those on duty remained fixed, we felt safe on property. We observed protocols and we witnessed them being observed by staff at all times. Sadly, it wasn’t quite the same this year due to the rapid unfolding of events re COVID-19. We were unable to stay until the end of our break and had to return home early as transferring to another island required a new PCR. We were booked in for this twice but the MoH didn’t arrive on either occasion unfortunately. Sandals worked with us to make arrangements to come home early due to them shutting down until Feb 2020. We were naturally really disappointed but we hope we can return next year when we can see our Sandals family again. I do feel that Sandals were largely at the mercy of the government and their response to the Covid situation. Whilst there are always lessons to be learned, Sandals were very responsive. I felt for all of the team working there and hope Sandals HQ continue to look after their interests as well as commercials.
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