What to expect
- Sleep Quality
Last 5 reviews
Loved everything about this resort.
This resort was everything I ever expected and more. First, it’s directly next to the airport which is a huge plus, the staff was inviting and friendly everywhere we went. There is snorkeling within the beach area that is for Sandals guests, and a walk along the beach brings you to a cool rocky area. All of the food was fantastic. My only grip was that we asked for specific rooms in the swim ups rooms and weren’t even close to what we asked for when shown our room. Upon arrival, our friends were given one of the rooms that we had asked for and we were not even in the same set of rooms as them which we notified before hand that we were traveling as a group. There are two different sets of swim ups at this resort but the are sold as the same quality. They are not, we were given the set of rooms which are lower and have a view of the back of a building, where as the other set have a view of the ocean from your porch. We discussed this issue with the Butler and he had us switched the next day but still it would have been nice to get one of the rooms, 6 in total, 3201 thru 3206 that we had asked for in the reservation booking. Other than that it was an amazing vacation and resort.
Covid - No refunds - Caution
Please buyer beware. Sandals Grenada cancelled and rescheduled our trip twice and, now that we can't go on the current selected date, they want to keep 50% as a penalty for a trip that is 70+days away. The county isn't even open and the resort won't open until October, 2 months. Very shady, don't book with them until covid clears up. They will keep your money. We will have to dispute through our credit card and bank. I've been on the phone with them several times, once for 1hr 47min. The cancellation policy is clearly written on the website and my invoice. I really wish I could of resolved this. These times are too uncertain to trust your hard earned vacation money to a company that will not honor it's own Terms and Conditions.
This was our fourth visit to a sandals property , previously been to Ochi, La Toc and Antigua. The flight from the UK is longer than the other island’s as you have to go via St Lucia ( or Antigua) and wait on the plane for an hour but when you land in Grenada it’s literally only 5 mins to the resort so no long transfer. For the first time we chose a luxury level room as we didn’t like the look of the club level rooms ( not many at this resort) and we were not disappointed , we stayed in the south seas hideaway luxury poolside walkout , very spacious, modern and beautifully furnished with luxurious bedding and bathrobes. The shower ( and sink) is in the room with a frosted glass screen which some people may not like but it didn’t bother us , separate toilet and a separate large walk in closet with a safe, iron and ironing board and a hairdryer which was pretty good. There is wine and beer in the fridge along with soft drinks, and tea/coffee facilities, if we were short of anything and we asked it was brought to us immediately ( better service than concierge in Antigua). We had a large patio with a table and chairs , one comfy lounger and a large soaking tub, we spent a lot of time out here it was so relaxing , I didn’t think I’d use the soaking tub when we arrived but I absolutely loved it ( take some pegs for the curtains for modesty) . Right outside of these rooms is a lovely infinity pool with several loungers which we had no problems getting one daily at some point. N.B you have to walk up a steep incline to get to these rooms so may not suit everyone. The resort itself is beautiful, it’s extremely clean and very modern with immaculate gardens. The main pool with the swim up bar was lovely and warm and we managed to find sun loungers most days there too if we wanted them. The beach is fairly small but it’s lovely, it’s in 2 coves and the water is the clearest I’ve seen in the Caribbean and very calm so great for swimming and snorkelling. The food here was mostly excellent probably the best of all sandals we have been to( closely followed by la toc) , superb steaks and lamb chops at Butches so make sure you get booked in when you arrive. Particularly loved spices and the french restaurant as well. We had breakfast most days at spices or the Italian restaurant ( loved the Italian lady that runs this) and the buffets were as always excellent. The staff were overall extremely welcoming and friendly and we met some great people from all over the world. We booked a private driver one day for 4 hours through island routes and he took us all over the island and up into the rain forest and we loved it, the driver was extremely knowledgeable and it really is a beautiful so worth the trip to see the real Grenada . Excellent sunsets from the pier at the resort , lovely to watch the sun go down with a cocktail. I wouldn’t hesitate to recommend this resort and we hope to return in the future.
Terrible Customer Service - Using Pandemic for Benefit
I have a current reservation that is the first week of reopening after the pandemic. I was able to change my reservation but when there was a price difference in my favor I lost 50% of the credit. We’ve had 4 reservations at Sandals, we are Sandals Select members and if this doesn’t change I will NEVER recommend or stay at a Sandals resort again. Sandals will lose a repeat $6000 vacation customer over $350. Ridiculous and poor business decisions!!!!
My wife and I went to Grenada towards the end of January 2020. As soon as we landed we were happy to notice that the shuttle trip to the resort was only 5 minutes. We had the Butler service and stayed at one of the rooms with a plunge pool and jacuzzi. The Butler service was excellent. We had three Butlers assigned to us; each of them was very professional, courteous and friendly. The resort, although smaller than others we have visited, had everything in it. The choices of dining was diverse, and we thought the food was great. The weather we encountered was spectacular! The staff helpful. We have traveled to many other island resorts, and I have to say that Sandals Grenada was one of the top best. Here's a list of the negatives: 1) The resort is located on steep grounds. Walking to and from different spots can be arduous after a while. 2) The beach is small, and the ocean space available for swimming is limited. 3) We had credit for some SPA treatments but found out that there was a little more than 12% fee attached to it, and that had nothing to do with the tip we left. Sorry Sandals; we don't like this type of strategies. 4) At the end of our stay we got a bill that included a $2 charge per day that I was not aware of. It turned out to be an optional donation for the growth of the Island. Of course, I left the charge as it was, but got annoyed with the fact they didn't asked me before hand.
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