Guest reviews Shangri-La Al Husn Resort & Spa

by belem52 Vienna, Austria

Magical mixture between "Alice in Wonderland" and "1001 Nights"

Our experience during our stay in Shangri-La Al Huns Resort and Spa was without a note of exaggeration a magical mixture between "Alice in Wonderland" and "1001 Nights". We are traveling a lot, and we have been staying at wonderful luxurious hotels around the world enjoying their location, style and good services. So, we are one of those spoiled merciless guests, who are on one hand expecting a lot and on the other hand noticing every detail and are really not easy to be impressed. But already when the magic doors of this incredible estate opened in front of us, we were enchanted and lost our critical abilities. There was nothing that was not at its right place. The greeting at the reception, the early check in, the beautiful room, where we found more and more signs of attention from the management. There was nothing that we could imagine could be done different or better, until the last moment when we were seeing off by at least three members of the staff, which made me feel I'm getting separated from real friends. Every details was impressive, every move of the extremely well trained, polite and friendly staff was sign of perfection. That is why our conclusion was that not only the breathtaking location and architecture of the place, but the presence of the people working there, serving us so effortlessly and elegant was what made our experience unique. We would like to specially mention XXX, who was the one enriching our experience to the highest level! From the very first to the very last moment we felt very special and not only in artificial words but in real action felt more than welcome. That is why we will for sure come back! If you want to experience Oman in its full beauty, culture and high respect of its rich nowadays life, you should visit Shangri-La,

by gogo1010 Sohar, Oman

Truly Special

Took my husband here for his birthday weekend and the management and staff made it truly special! We felt like part of a big family and the kindness and care was second to none! Room 5/5; Service 5/5; Catering 5/5 - highly recommended!

by Proshat H Tehran, Iran

Luxurious to the Max!

You can have the most relaxing time with an eye-catching view, amazing decoration everywhere. super tidy and comfortable rooms. Really kind staff. The hotel is quite far from the center. You could rent a car from the airport to have easy access,the valley will take the car at the door. Just note that in Ramadan, Alcohol is not being served anywhere even in the hotel. Make sure Ramadan is completely over. there is a really nice place between the pool and the lobby in which in the afternoon drinks are being served on the Hotel. You could also use the other hotels related to Shangri La ( not recommended if you are looking for a calming place ) not comparable with AL Husn, nut with nice bar and restaurants. ENJOY YOUR STAY :)

by Sandhya S

All Style and Little Substance

We stayed at the hotel for one night after a fabulous trip to Oman visiting the Hajjar Mountains and Muscat. The Shangri La Al Husn seemed like the right place to relax and unwind. The lobby is tastefully decorated, with the scent of frankincense inviting you in. A prompt check in and we were shown to our room: again beautifully decorated, with all the mod cons and facilities that one would except from a 4/5 star hotel. The programme itself looked nice enough - afternoon tea at 4 ish , cocktails at 7. The whole point of booking a 4 star hotel is for the experience, knowing that that guests will be looked after, by an attentive staff , eager to please and make their stay memorable. We chose to have our afternoon tea outside, on the patio to enjoy the stunning view. Call it nitpicking but as soon as the lady showed us to our table, she disappeared, inside, never to be seen again. The sandwich tray was scarce and at no point did anyone come to our table to enquire about the service and whether we wished to order additional items. We were left there, completely ignored with waiters swarming around , readying the service for dinner time. We later made reservations for dinner at 2100: I ordered a 3 course meal and my husband ordered just a main. The coordination of meals was awful. Again we were on the patio, with the occasional waiter pulling a ghosting act. we waited nearly half an hour between each course ( I had a salad and a soup!) with the main finally served at 11 p.m. By this time, i was tired, no longer hungry and 20 minutes after finishing the main and still waiting for the plates to be taken away, we asked for the dessert to be sent to the room, What stood out was the egregious service. We shrugged off the previous night experience as a one off but soon realised, the following morning, that the poor customer service was in fact an embedded culture. We had, a few days back, had the pleasure of enjoying breakfast at Anantara in Jabel Al Akhdar and the service was faultless. The same could not be said at the Shangri La. They were happy to show us to the table but although i could see hordes of waiters pacing the small restaurant, I couldn't grab anyone's attention apparently. It took us another 15 minutes to order some eggs royale which turned up without the salmon. The rest of the morning was spent by the pool. We raised our concerns with the staff at check out, and although i could see the manager standing only a few metres away, our check out man encouraged us to voice our 'feedback' online before asking for the 286 omani rials. No apology. none whatsoever. My view, if you have the budget and demand a faultless service - drive to The Chedi.

by Sahil81 Dubai, United Arab Emirates

Exquisite resort, let down by miscommunication

The Shangri-La Al Husn Resort & Spa is a beautiful adult only resort with breath taking views over the Gulf of Oman. The infinity pool and private beach are the undoubted standout features of this property, situated about a 40 minute drive away from Muscat International Airport. Whilst most of the stay was extremely relaxing and memorable, the resort was let down by various instances of miscommunication. 1.) When making this booking 1 month in advance, I specifically called the resort to find out whether there will be any dry days during our stay as we were planning on visiting during the Eid break. I was assured by the customer service agent that it would be "business as usual". I proceeded to make my booking based on this information. Upon checking in however, we were informed that almost 2 out of 3 days of our stay would be dry days. 2.) We were told that the restaurant where breakfast was served each morning had a strict dress code and one was not allowed to wear shorts or sandals. Accordingly we wore trousers and shoes (in 40 degrees heat) and headed to breakfast only to find that everyone was in shorts and sandals. We then had to rush our breakfast and run back to our room to get changed in order to make our dolphin cruise in time. 3.) We were told upon checking in that we would receive 20% discount on food and beverages during our stay as we were Golden Circle members. We found out the next day that this was not the case due to it being Eid week. These instances of miscommunication were an annoyance during an otherwise great break. Special mention to Robert who did his best to make up for these glitches. Additionally, the room service food quality was not of the greatest level. On a positive note, the view from our Deluxe sea view room was magnificent and the Dolphin cruise that you can book through the hotel was unforgettable! The resort also puts on a wonderful cocktail hour every day from 6-7PM in the courtyard which is a great touch.