Guest reviews Shangri-La Al Husn Resort & Spa

by Samar A

Outstanding

A professional staff specially Astta in the housekeeping in al husan , helpful and smart and kind . I highly recommend to stay in al husan Shangri-La and enjoy the see and thr pool , however the food is delicious too specially the omani dishes.

by salmanaE7547SF Muscat, Oman

Alsaad

Thanks it was great hospitality, excellent services and great staffs.and hoping to come back on the soonest holiday. Thank you very much for everything to keep our stay unforgettable one. We will advice our family relative and friends to visit your wonderful place.

by AlMa201808 Pulheim, Germany

Fantastic location but service needs sustainable improvement

We arrived just a couple of days after the restart of the resort after the lock down. And this was obviously the main problem because the service staff in the restaurants and resort facilities did not get a proper training. Although the staff (primarily from India etc.) was very friendly it was obvious that they had very limited understanding about beverages and food that the guests were ordering. As a result of that a lot of things went wrong. Maybe this also was driven by the fact that too many managers were standing around rather than providing support and coaching to their staff. In terms of the guest rooms let me mention that only the 3rd room that was offered to us did fulfill our expectations in terms of cleanliness. Honestly, this is a No Go for an ambitioned 5 Star Resort. But again, the location was really great, the breakfast was simply amazing and so let us assume that the management did pick up and fix the given issues.

by Madrid519 Doha, Qatar

Fabulous hotel, outstanding staff

Staying at this hotel was a fabulous experience. Everything about it was top quality, and we would highly recommend it. First of all, the hotel itself is set in beautiful surroundings, with magnificent scenery and a lovely beach set in a little cove. We had a room with a sea view and the view was stunning. It was so relaxing sitting on the balcony listening to the waves come in. The room itself was a King size deluxe and it was very spacious, with free soft drinks in a mini-fridge and lots of other extras. It was spotlessly clean and the air-conditioning was superb. Very effective, but very quiet. The food at The hotel was again excellent and the breakfast options were very extensive. Room service was also, excellent, with the meal being delivered with its own table. However, above all of this, the most outstanding feature of this hotel is the staff. They are all extremely friendly and professional. They do everything they can to make your stay a special one and we have never been anywhere with such excellent customer service. Every single member of staff we saw asked did we need anything, and wished us a good stay. We will definitely return to this hotel for a longer stay in the future.

by A12Elmo12

Most sublim and amzing hotel i had ever visited on 30 years of traveling

Im speechless by how each and single person is treating me in al Hisn km feeling like a king here . im still here but i would like to share my review because you huys deserve it . And it all started with miss mounia she was very helpful, extremely friendly and professional, giving me directly the great feeling of being home, bu showing the hotel features and explaining each and single thing in details. This is the reason i directly decided to upgrade the room at whatever charge for an additional weekend (had to change my flight). Next was the Super Chef, Grigorio who advised me a dinner in such details it was Sublime, Fantastic extremely tasteful, i loved it…. Super Restaurant. Thank you a lot dear Shangri-La team and for sure i will VERY HIGHLY RECOMMEND this hotel to all my friends and family members and Yes I will come back Very Soon. Bye