What to expect
- Sleep Quality
Last 5 reviews
What a pitty... an amazing beach and view you can get in this hotel, it was relaxing and stressing in the same time. I can not count how many times I got disturb in my room in only 3 days, I can say they have a bad communication with the team services. Please do not eat at the snacking pool, my boy friend nearly throw up his sandwich ;( I will definitely return in Oman, but not in this hotel !
Lazing, grazing, and misbehaving
What a fun weekend at the Shangri-La. A beautiful resort with plenty of activities, even though some restaurants were closed due to Covid. The Covid measures for the breakfast buffet are completely inefficient and painful as a guest when it is busy, and forces guests to be crammed in close to the main food island, preventing physical distancing. Shangri-La, please review this as we have seen it run much more smoothly at other hotels. Loved the lazy river, all day long. Loved the food, especially at Bait Al Bandr where we grazed and grazed the most delicious meals. Compliments to chef Mattius. As for the misbehaving- I will just leave it to your imagination! 🛥 🏖 🏊♂️ 🥂
Not a great experience
I am not one to usually complain about hotels but this is the WORST hotel I have stayed in in Muscat in terms of value for money. I stay in a range of hotels from 2 star to 5 star and I am typically one to think you get what you pay for but that is certainly not the case here. My first experience there we lost electricity for about two hours (the electrician was absolutely lovely though) and when I called about it the person on the phone was rude. In addition to this the breakfast was not a good experience- took a long time and was not prepared well. I would have never gone back but I had already purchased a voucher. However, when I tried to use it I was not allowed on several occasions and the reservations section of the hotel did not reply to my emails. I would not recommend this when there are so many fabulous hotels in Muscat. The hotel itself seems very run down as well. That being said, the staff were very friendly and helpful upon check in. My advice, if you do decide to stay there as they have facilities that seem great for families, DO NOT get vouchers as it seems you can never use them.
EXCELLENT,MIND BLOWING ,FABULOUS EXPERIENCE
It was great experience to use this property at the time of my 50Th birthday and we got free upgrade of room and surprised cake by the Resort.staff were very polite and social distancing and other guidelines we can see every corner but it was not affecting your enjoyment.marry joy all lined up well for us in advance.Check in and check out was so smooth .from start to end people were so humble.lots of vegetarian stuff was available in breakfast still chef Shaikh came to us and prepare chana,bhature specially for us.food were served on table with proper hygiene with sanitize etcfood was very good in taste ..we highly recommend this resort to stay at reasonable price due to covid.we really enjoyed lot on beach,Lazy river ,kids can enjoy at splash and lots of water sport activities .
Exceptional staff and properties, but too many cut corners
The hotel property is gorgeous and the kids loved the lazy river. We received exceptional service at Samba restaurant for breakfast and dinners from Sharan -- he took such good care of us and made the whole experience very special. The hotel was clearly understaffed, and without having chair service for food and drink at the pool it was madness trying to get a drink. Unlike other resorts, they don't offer water for their guest at the towel stand and tell you to go up to your room to get some -- this should clearly change since all other hotels are doing it.
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