What to expect
- Sleep Quality
Last 5 reviews
The best resort in Muscat, Oman The place has lot of activities to do for adults, kids. We stayed for 2nights with our daughter and enjoyed the most. The restaurant are the best of best. The buffet spread was out of earth and the spread of the desserts were out of earth Highly recommend this resort
Overall a nice hotel but expensive and family facilities a little limited
We were delighted with the interconnecting family rooms but a little frustrated that after arriving at 9.45am from a night flight we had to wait 2 hours in the reception area for a room. I am sure it would have been a longer wait if we hadn’t complained frequently and it would have been a nice gesture to have been offered a place to nap/ shower after a long journey while we waited. Otherwise though the staff were helpful and warm and worked hard. There were a few members of staff at the Surf Cafe that we were not overly enamoured by but they were the exception. We were there during a period of bad weather at sea which another reviewer has mentioned and which meant the beach was out of bounds as well as the beaches walkway between hotels and some of the kids water features. This highlighted to me how little was going on at Al Waha. The outdoor eating area at Al Bandar was much more lively and we preferred to eat there in the evening. We didn’t use the kids club as it was only up to age 8, apart from one organised event making pumpkins and one movie night. These were good but there should have been so much more for the kids especially in the evenings. The movie night should have run every evening and there could have been concerts/ face painting/ discos, all sorts! It was a multicultural resort and the food was pretty good - my kids adored the buffet and Diwali was amazing - the food was incredible! Drinks and meals were pricey and the hotel has a captive audience with nowhere else to go. We enjoyed an excellent tour of Muscat with a wonderful driver and also a snorkelling trip which was fantastic. If we hadn’t done those I think we would have been bored. Overall, a good resort and I would recommend to those with deep pockets. As the area develops I hope this keeps the hotel on its toes and some improvements are made to give guests their money’s worth.
Slow service and not a kid friendly hotel at night
The Al Waha is considered the more kid friendly hotel of the resort because of kids club and slides in pool. However at night it arranged no spectacles, no music, no events, it’s totally quiet with nothing to do and nowhere to sit after dinner. It lacks life at night. Everything depends on walking to the other hotels but because of high seas that was all shut so we had a booking cancelled in a restaurant without being told, you have to go well out of your way to get anywhere. Considering the walkways were shut for a week and the beach for a week, there was no apologies, no updates, nothing. The superior rooms are very small and not at superior and the service although friendly was terribly slow, every drink took 20 minutes, food even longer. On top of that their diving company is incompetent and left my son in tears after double booking and the hotel allowed that to be part of their offering so that also ruined the experience. For the money I would not recommend this hotel, go to one of the others first.
Sort of does what it says on the Tin..sort of
There is a clue in the name, RESORT. As others have said you are largely confined to the resort unless you make the ( worthwhile ) trip into Muscat. It provides adequately and well for families with Children in a safe environment. Happy free kids make a noise and enjoy the lazy river and other facilities. As such the noise generated I can't really complain about. We were on the 3rd floor as such were somewhat away from the noise. Our 16 and 15year olds were not taken by the water activities by the pool, and sadly the Watersport options we wanted were not available due to machine breakdowns. By list of positives: - Nice room - Good food - easy to get a taxi - Great catering and cleaning staff Negatives - Noisy, everywhere - Very expensive, drinks in particular and Alcohol ( understandably so ). - Super busy and frenzied at Breakfast and dinner, ridiculous coffee machines unfit for purpose. - Unclear allowance for Half board guests. - Ineffective concierge. - distance and cost to Muscat, it thrives on the captive audience. - Decor looking a little dated in places. - Horrendous Gas smell, which we attributed to the Oil and gas facility up the coast, as such did not complain. I would not stay again, largely due to the appeal it has for our family but as I say this is what it is set up as and for, a Family resort. One description is its like a crèche by the sea, which I find hard to argue with, and again that ,market is well provided here. We would look to one of the neighbouring locations by Shangri La to provide a little more calm, peace and tranquility as the rest of Oman provided us.
Another family stay
We came one more time this year with my two and half years son, husband and sister... On arrival we got two family rooms but not connected in doors.. so immediately we requested a change and the “duty manager” was so helpful in providing us so many options to choose from. We were able to view each room in order to choose the best... and we finally did... she was so fast in providing us the rooms as we had a child with us and that was her main concern. On the next day, we had an alarm issue in both rooms as it went off in the middle of the night bcz of my husband smoking outside keeping balcony door open so it went off... again the “duty manager” quickly tried to solve the issue and managed to bring the whole team to fix it for us. On the third night it went off again but this time it was a fault in the alarm; yet she did her best to get it solved regardless of what happened.. Rooms this time were clean and much better than last year... nothing much changed but they were better off even in terms if the cleaners... Breakfast was ok providing different options but this year they removed the kids corner and it was a bit difficult but yet had other options for the kids to choose from... The in room service and restaurants were still so pricy as we have spent in two nights about 370$ only on food....!!!! They really should consider reviewing their prices specially that so many families come to visit so as family of three or four would spend a whole lot in two/three days staying at the hotel... We rented a car and therefore go some snacks from the outside to reduce the extra costs on snacks... The “kids adventure place” was so amazing... either a shuttle would take you or you may walk to it.... but its a must because its a family joy... make sure to take a LONG SLEEVES TSHIRT AND SOCKS for your child as its a must... Overall, had a wonderful experience despite the internal spendings...
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