What to expect
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Last 5 reviews
Kimonos & Soy
We dined at Kimonos & Soy on our third night at Sandals Grande Antigua, and it was superb! The chefs Jessica and Joven were friendly, efficient, and exceptionally skilled at their craft. The food was fresh and flavorful and presented beautifully. Our servers, Nix and Ashante, were attentive and considerate. Every bite was a pleasure!
Me and my wife just returned from our honeymoon at Sandals Antigua (20-27 June 2020). I wanted to share our overall experiences of the process. We completed our initial booking on 1 January 2020 to go to Saint Lucia (La Toc) in April. Two weeks before our trip, I received an email stating that our trip would have to be postponed due to the COVID-19 crisis. I called the number provided but was informed that the call center was closed and someone would contact me when it reopened. They finally called me about a week later and automatically wanted to know the dates we wanted our trip moved to, they did not even offer the choice of a full refund. We moved the trip to May 2020, going to the same resort. Once we received the new invoice, we found out they had me and my wife sitting apart on all the aircrafts. I called to fix this issue but was informed that we would have to take it up with the airline. We called the airline and had to pay for upgraded seating to get us together. Everything was set for our trip until we received a phone call two weeks prior telling us that the boarders were going to remain closed and we would have to move our trip again (still no offer of a refund). We moved the trip to June 2020, same location (Saint Lucia La Toc) and again we had the same issue with airline seating. Sandals gave me the same answer when I called which was to take it up with the airline. We called and had to pay for upgraded seating again to get us together. Finally, after at least 30 phone calls with Sandals operators and airline representatives, receiving different answers each time we called, we final figured our honeymoon was locked in. A week and a half before our trip, we were again notified by Sandals that the boarders were staying closed and we would have to reschedule. I was at my peak of frustration and finally told them that I could not move the trip any later and would like a full refund. We were informed that we would only receive a partial refund. This really did not go over well with me and I kept asking why only a partial refund when I was not the one canceling and I had trip insurance. I was told several times that it was their policy. They then offered to send us to either Antigua or Jamaica on the same dates. I told them I would talk to my wife and call them right back. We discussed the issues and decided to take the offer for Jamaica. I called Sandals back and told them to move the trip to Jamaica. The operator told me that was not an option. After explaining that a Sandals operator just offered me Jamaica 45 minutes prior, all she would tell me was it was not in the notes and she could not offer it. So, we decided on Antigua, the only location available. The Sandals representative moved everything again and made it fell like she was doing us a favor because the cost was more. Once we received the new invoice, we noticed the flights were getting us to the resort at 1am on the second day. I called back and ask if we could get earlier flights because we were losing an entire day of vacation. Sandals told me that was the only available flights. I ask them to look at a Jet Blue flight that would get us there 12 hours earlier (which I was already looking at) and she stated there was no seats. I kindly explained that I was looking at available seating and could not figure out what she was looking at. At this point I was totally frustrated and just accepted the package they gave us. The next day, I find out that the extra charges that Sandals was suppose to absorb when the trip was moved to Antigua was charged to my credit card. I called back for days to get this refunded, getting different answers each time. Finally after a week they credited my card back. Two day prior to our trip and all seems well. That is until my wife reads that a COVID-19 test is required to enter Antigua. I read some reviews from people that just returned which verified what she had read. Some stated that they honored recent test and if you did not have one, it was $100 per person. I called Sandals and of course they told me that there was NO requirements for testing to enter the country or the resort. Based on past Sandals phone calls, we scrambled around and found a place to get a Rapid Test. We had all the paperwork and was all set. We arrived at the airport, got on a very packed flight, which shocked me due to the health crisis. Overall, the flights there were good and on time. Once we arrived, we had to go through the medical screening which consisted of a temperature check and COVID-19 screening. After an hour of waiting we made it through the temperature check and proceeded to the COVID-19 screening desk. We were given cards and told we had to be tested. I told them we had the paperwork from 48 hours prior and they told us to show them to the Doctor. We did that and at first she would not accept it until my wife go frustrated. She finally accepted it and we were headed out of the airport. Once outside of customs, we were looking for the Sandals desk and lounge that we were told to go to once we arrived. Turns out, the desk is outside and the lounge is the sidewalk. We waited for our shuttle bus which turned out to be a 20 plus year old van that needed belts and shocks. The driver was friendly but the vehicle was horrible. We arrived at the resort, where we done another temperature check and then met our one butler (Vanessa). She escorted us to our room which had a seafood platter with champagne waiting and she explained everything about the room to us. She had our entire weeks worth of dinner reservations made. We were so relieved to have made it there and then meeting her and how friendly she was made it even better. We later found out that she stayed late just to greet our arrival at 2am. She set up breakfast in the room for us and that was the beginning of a great week. The room was beautiful and the staff constantly kept if cleaned. The room bar and fridge (plus my extra beer I requested) was always fully stocked. The next day we had the Butler set up a place on the beach for us. This is where we met our second butler (Niecer) who had everything arranged when we got there. She even brought our specialty drinks from the bar without us having to ask. She was super friendly, funny and you could tell that she was well respected at the resort. The beach was nice, although we found out that it was a public beach and we soon were approached by at least 15 people in the first 45 minutes to buy items. We were discouraged to do so by Sandals but throughout the week, we supported them by buying small items. The downside to the beach was the locals smoking drugs. We had to move our spot once because I cannot be subject to that in my profession. After we ask to be moved, the butlers kept us away from the main area the rest of the week to avoid that. The week there was so beautiful, the entertainment was great with the music, games and dancing. The food was far better than we expected. We enjoyed all the restaurants with the exception of OK Corral. We thought it would be more western and then we were seated on the second floor which was open and people were smoking cigars below us. On our fourth night, Vanessa had a nice bubble bath ran for us in our whirlpool with champagne, candles and rose pedals. It was so relaxing and so surprising. On our fifth day we took a private tour of the island which was set up by our third butler (Sean). The tour was wonderful. We were able to see different areas, do some shopping and see some historical sites. When we returned, Sean had arranged for a special lunch for us. My wife loves oxtail, peas and rice while I love spicy shrimp. They had prepared both dishes and had it served to us at the poolside cabana. It was such a wonderful lunch. We also were invited to a butler social event (hosted by Niecer) and it was so much fun. She kept everyone entertained and all the couples had a wonderful time. If I would ever do Sandals again, it would have to be with the butler service. All three of ours were amazing and we got to know each of them so much. If we would go back to Antigua, Vanessa, Sean and Niecer would have to be our butlers again, hands down the best at the resort. I know this review is lengthy, but I wanted to share all the experiences, pre-Sandals and at Sandals.
Honeymoon June 2020! As soon as we arrived it was over the top! We were met at the concierge with cool towels and Champagne. Check in was painless and we were escorted to our room with our luggage waiting for us. The next 9 days were so perfect, the only argument we had was who drank more! All the restaurants were very good. However Soy was the stand out! Joven, Jessica, Natasha and Timesha were absolutely fantastic. Their friendly demeanor welcomed us immediately and their service was none we have ever experienced. I would fly from California just to have dinner
I arrived on June 16th and stayed until June 24t. The resort was excellent and cleanliness was top notch the staff was friendly and always smiling. I actually felt safer from COVID 19 there than I do in the USA
Another excellent Sandals Vacation
Can't say enough about the staff at Sandals Grande Antigua. They go above and beyond to make you feel like royalty. Definitely a must do again. Amazing beaches , great restaurants and bars and the room Rondoval with butler and private pool is just unbelievable.
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