What to expect
- Sleep Quality
Last 5 reviews
Very dated rooms and limited amenities
Our room very old door to porch is broken and has to be just wiggled in to place to open water in bathroom never gets hot tiny bathroom dated fixtures sink sprays water all over the floor Small tv horrible picture did not get NBC for football playoff game. No room service for food Restaurants are decent people very friendly. Hopefully the spa will be nice. Very secluded spot limited activities.
Nice Beach and Friendly Employees, but too Many Problems to Ignore
We stayed here for NYE 2020 and do not recommend it. A few caveats: (1) the resort employees were all friendly and helpful; and (2) we don't like all-inclusive resorts; given the pandemic, we took what we could get. First, be forewarned that this resort is far from most of the interesting parts of Antigua, i.e., St. John's, the English Harbour, etc. More importantly, the resort failed on multiple occasions to provide basic necessities. As the most glaring example, we declined to get cash outside of the resort because the resort promised we could get a cash advance from there. The day of our departure, the resort claimed that it had no cash available. Yes, you read that correctly. This led to a cascading series of unfortunate events. Drivers must be paid in cash, so we had to find an ATM. The first five didn't work, and ultimately, one of us missed our flight after it took too long to find cash to pay the driver. Had the resort not assured us it'd provide a cash advance, none of this would have occurred. Other issues abound. For example, on a resplendent day, we went to the resort's private beach. The towel pantry was empty at both the beach and the adjacent private pool. We asked on repeated occasions for towels. Fast forward more than two hours, and the towel pantries remained empty. We left. Inexcusable -- particularly given the inadvisability of reusing towels during a pandemic. We had a few other problems. In a vacuum, no single issue was too vexing, but put it together and you've got dissatisfaction. A non-exclusive list includes: (1) the front desk forgetting to write down our NYE dinner reservation, leading to a significant delay before finally eating; (2) I had to request a trash bin for our room; (3) the patio door was partially broke; and (4) disorganized and slow breakfast service. As I said, this poor review should not reflect on the individual employees. Rather, if you're going to stay in Antigua (frankly, I don't recommend it), stay closer to the action and at a resort with better attention to baseline details.
Wonderful resort in traditional sense
We went in January 2021 with our college age children and had a wonderful time. Staff is very friendly and capable. Beach is excellent, with good -- but not too rough -- waves for swimming. Two pools including very refreshing infinity pool by beach. Non-motorized water sports -- kayaks, paddleboards -- and winds are great for sailing. Food is generally very good, particularly breakfasts, barbeque lunches at The Outhouse, and dinner at Pineapple Grill and Chef Pietro's. Coffee shop with great espresso drinks and sweets. Gym pleased my college football playing son. This is the kind of resort more of which existed 20 years ago where you can relax, read, sail, play ping pong and pool (and tennis); in short, have a vacation. Rooms are not luxurious, but perfectly adequate for size; bed was very comfortable in Garden View rooms and showers fine with nice toiletries. Some aspects of the resort could use a little updating, some extra lighting would help in the room, and they might have more variety for wine drinkers, but all in all it is a great value with wonderful staff. Just don't expect the Four Seasons.
Loved every minute
Despite the Covid restrictions we had an amazing time and felt very safe with everything in place at the resort. The New Years Eve celebrations were fab so can imagine how they would be if the resort was up to full capacity. The resort is quite isolated and taxis are pricey, but we didn’t feel the need to stray far from the beautiful beach. Of the few excursions we did do we particularly enjoyed the Pink Panther tour - Kamesha was our guide and we laughed from start to end - she was amazing! Our ground floor Beach Front room was excellent - with direct access to the beach and the stunning views. The food was OK, we had a couple of good meals but have definitely had much better and a much wider choice on other holidays. However, there was always something that we could eat. We are now back in the cold, heating on and under blankets - planning our next trip!
Beautiful location and view....and SO MUCH FUN!!
Just returned from our 10 day stay at Pineapple Beach Club. We had so much fun and met many friendly (and fun!) guests across the US and England. Ann Marie and the activities team went above and beyond to ensure all guests had a wonderful time, especially on Christmas and NYE! The view and location are perfect.
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