Guest reviews Pineapple Beach Club

by 1970TravelChick London, United Kingdom

Glad we stayed at The Veranda and only had day/night passes

We were staying the The Veranda Resort & Spa but we were able to book day and evening passes to The Pineapple Beach Club as they are sister hotels. Therefore I am only reviewing the restaurants and not the accommodation/hotel amenities. On our day pass visit we ate at the buffet restaurant. The choices were ok but the salads/tacos/dips/cheeses were not covered and birds were freely flying around and landing on the food which put us off eating much of the food on offer. On our evening visit we had a 20:30 reservation at Topaz restaurant. The food & service was shocking. We were given a glass of water and 4 small squares of bread (no butter) when we were shown to our table. 30 minutes later when no one had even been to take our drinks order I had to go and find a member of staff. It then took another 10 minutes for them to eventually take our order and the staff were not familiar with the menu. When the starter finally arrived half of the items listed from the mixed green salad were missing. It was basically a small bowl of shredded lettuce with 2 wafer thin slices of radish (and they had run out of thousand island dressing which is a staple condiment.) We ordered catch of the day for one of the mains and again items were missing. It was 2 tiny pieces of fish sitting on a slither of tomato & strawberry. It came with no rice/potatoes/vegetables. We ordered creme brûlée for one of the desserts and it had no flavour and was watery. We left hungry and very disappointed and couldn’t wait to get back to The Veranda. We will not be getting anymore passes to go back!

by ari1111114 New York City, New York

Great place with great people!

This place was absolutely amazing! The food was good, the service was great and the hotel offers a great atmosphere all around. We were three couples and we all had a great time. We had the beachfront rooms which were amazing, literally right on the beach. The staff all did a great job. A special thank you to Anne Marie from entertainment team they did a great job offering nightly activities for the staff. Also special thank you to the two best bartenders Maritza and Suzette always nice and made great drinks! I would definitely return to the Pineapple Beach Resort! If you are visiting go to the BBQ Sunday night at Shirley Heights the views are amazing! Also we did the Calaypso Cat excursion and it was really fun!

by Lynne S

Nice resort with a slow vibe

Pleasant place great staff. We had an oceanfront room 2nd floor and view is great. Beach very nice and clean. 2 areas for Beach sitting and 3 pool areas. Outdoor dining at Topaz main restaurant. Breakfast and lunch you deal with birds flying trying to steal food. Couple of stray cats around the property too. 2 specialty dining you make reservations for in advance. Wednesday night they do a street party and Friday night a Beach party. Lot of effort on staffs part. This is not a party place. Entertainment is fair but nightly. Solange at activities desk will help you with excursions. You can trust the guys on beach too. Car rental on property. We did rent one..drive on left. They do have cabs that will take you around. Shopping in St. John's ( also can be arranged at activities desk ) calypso cat tour was ok..food not acceptable. Shirley heights of course you need to go on Thursday or Sunday. There's a supermarket in Nelson's dock yard that was good. And Panzoratti street side little restaurant. Oh in St. John's try Big Banana pizza just off the port. Make sure to do the day pass to sister property Verandah (24 hr notice needed) The only thing I would say could improve would be having someone come around while sun bathing and ask if you want a drink and pick up the empty cups and used towels (cause people are freaking lazy and don't do themselves) and improved entertainment. We are here at start of slow season and I think that may be playing into the sleepy vibe.

by Hilary K

The perfect holiday

We are at the moment in Pineapple beach hotel. This the second time we have been here. But I just thought I would give a quick review while we are here. We were nervous because of the reviews so I felt I needed to write this for those of you who are not sure as to whether to book this hotel. Location is breathtaking with a beautiful beach and turquoise sea . Staff cannot do enough for you and have looked after us so well. Thank you Monica! Activity staff go beyond to make sure we have a great time as do the watersports team. My husband loves the sailing and he is having a ball . Wine is great,drinks are too. Food is excellent and great choice. We have 10 days left and we are enjoying every minute. Couldn't fault this place. We came over virgin premium economy. Best flight in a long time , such fun on board. Well impressed!!!!

by Peacewillcome

Wonderful Beach Holiday

A fabulous relaxing holiday. Beautiful beach. Excellent staff from the friendly welcome at Reception to restaurant, bars and coffee shop staff. We enjoyed the range of food choices at breakfast and supper. Lots of fresh salads always available. Fabulous omelettes at breakfast. Our room was upgraded to beach view on arrival (room 106) which was a wonderful surprise. Enjoyed the activities available from the team and evening entertainment - fantastic steel band. We also enjoyed a catamaran trip along the West Coast and saw some of the charm of St. Johns. Having stayed in 5 star hotels around the world I would say our room, general areas - including restaurants - were some of the cleanest I have seen. After experiencing 3 bereavements last year this holiday was a real tonic for recovery. We would like to say a very Big Thank you to all the staff who worked so hard to make our stay so good.