Guest reviews Santhiya Koh Yao Yai Resort & Spa

by 936jadeb Bangkok, Thailand

Second visit - disappointed

My family and I first visited this hotel 20 months ago and had a wonderful trip. Unfortunately, the effects of Covid-19 were very apparent and we felt quite disappointed with elements of the hotel that were previously impressive. Positives - the rooms are still amazing. The decor and attention to detail for bathroom/general room facilities were great. Very clean and everything functioning well. Very comfy beds and lovely cot provided for our baby. The staff were very friendly and tried to help, despite being incredibly stretched. Particularly those driving the shuttle vans up and down the resort. The pools and views are stunning, particularly the infinity pool! Disappointing elements - I had called the hotel in advance to confirm how many restaurants would be open during our stay, and was told there would be two. On arrival, it was clear this was not the case as all bars/restaurants that were previously beside the beach in the lower section of the resort were not set up, staffed or ready for custom. When I asked a member of staff, we were told that there was in fact only one kitchen running with a reduced menu, and if you chose to sit by the beach, to expect at least a 45 minute wait for the food to be transported down from the cliff top restaurant. The quality of the food has also unfortunately taken a downward step... and with no where else to eat, this put a dampener on our trip. - The resort requires transport due to the incredibly steep roads. Even after calling to request a pick up, we waited for over 30 minutes on more than one occasion. This is simply not acceptable in the high temperatures and created a problem for us as we were travelling with a baby. On 3 occasions, the shuttle vans drove past us as they were full! - a highlight of the main pool close to the beach, is the waterfall. We visited the pool at different times during our trip, having been told that the waterfall would be running from 10am, but unfortunately it was not. Finally, our room was above the restaurant which hosted a live band on Friday evening. We were unaware that this would be happening and went on until 10.30pm. I would recommend that anyone travelling with children are not placed in these rooms as the music was incredibly loud and made it impossible for any of us, let alone children, to sleep. It is with regret that we will not choose to return to the Santhiya, but we hope improvements can be made as the views are so stunning and there is so much potential for the resort to thrive!

by owmikii Phuket, Thailand

Amazing ocean view

Peaceful resort and beautiful ocean view. A warm welcome from staff upon check-in at the resort with getting amazing sea view from the room. The resort has wooden car services everywhere in the resort. Resort staffs are friendly also friendly and helpful. We would like to Special thank to Khun Jimmy, Khun Pink, and bellman for taking care during the stay.

by sararatyoungdee Bangkok, Thailand

Unexpected Santhiya is terrible like this

The water is not clean and it looks like the bathtub has never been cleaned before. The breakfast is terrible and the dishes are not clean. I paid over than 10,000 baht per night and travel from another city to stay in Santhiya. They are disappointed me.

by yongy667 Ko Yao Yai, Thailand

Great and Value to stay

We are the big group stay here and very enjoy at the service at the restaurant, we spend for whole dinner time there and It was perfect vacation, Thank you for whole team such as Mr Yuth our friend, Restaurant manager Michael , Nana , Ana , Loken , Delia , Gerry , Ha , Parot and all cashier Dada , cha for all entertain us like a part of family , For sure we will come back and tell our colleague to join us I. Very soon Very nice hotel and lovely service

by H1050YCkirank Ko Yao Yai, Thailand

The best visit ever!

Stayed here for few nights and everything quite went well, very good dinner, love the music, great views, amazing service! Absolutely, will come back and highly recommend.! Thank you for all the great service and I would like to specially mention the above staff who made our stay like a family , thank you to Michael, Na , Nana , Delia, Loken, Ha, Gerry and everyone who I not mention. Happy Holidays Ever!