What to expect
- Sleep Quality
Last 5 reviews
“Absolutely Amazing Stays “
It was an absolutely amazing stay! I would like to thank Khun Audrey for nice table for my dinner, and thank all of the team for kindness and support! Beautiful resort ! comfortable facilities, great atmosphere makes you wish to stay longer...... But, once again, the endless care of people working here makes me feel special so obviously I am looking forward to come back.Thank you !!!
LOVE LOVE LOVE .... Until we meet again Santhiya.
Excellent Service that makes you feel like a star! Firstly I have to explained, I'm Thai by birth but I don't live in Thailand so it's easier for me to communicate in English. So to go to a place where people can understand English very well.. just makes me feel at ease. The resort was huge but I still feel safe, there's car picking me up and drop me off the place I want to go inside the resort. Never waited more than a few mins for the car. the drivers are always polite and drive carefully. Room- GORGEOUS room. Love everything about it. Everything in the room was thoughtfully designed and thoughtfully amenities selected such as beach bag, umbrella, slippers, bathrobes, unlimited supplies of water bottles... everything you need is ther. It was a very pleasant stay. I can't ask for more. Views- I asked for a room with a good view, and I got the room with a Stunning View! Thank you to the front desk lady Ms Pak Gad showed me the room it was amazing. I can't complain. I was mesmerized and stunned despite a wet season, it's still a magnificent view :) Thank you very much. Service - Oh my god, where do I start? Thank you Audrey from the Restaurant with infinity pool- you looked after me since day one. You are one of the hard workers I've seen. Not to say everyone else weren't hard working I mean I don't see anyone standing around doing nothing, they're all doing something all the time. Restaurant staff were very smart, they know when you just finished your food and asked before picking up the plates and if you wanted anything else but leave you alone to eat. I mean this is normal for service standard but even 5 star hotel in Bangkok still can't get that right. You normally get staff who are always around you and make you so uncomfortable to swallow your own food... and feel someone is staring over your shoulders. You don't get that here, they're well trained and very attentive without being in your face all the time. I felt like I got double the service other people got as I was the only solo traveler- everybody else was with their partners or came with their families. The sooner the staff realized I was Thai, all the Thai staff came to look after me and even the last morning, one of the restaurant staff know that i'm checking out today. and i have never seen her before. It was great! felt like a celebrity... hehe. On the very last night, I reported the bathtub has yellow water. the front desk lady name "Mo" sent the housekeeper to check the room on the same floor and assigned a room change for me straight away. then i was informed that the resort uses natural water so when the storm came, there can be problem like that. I didn't have to go far from my old room but it's always nice to get a new room mid of your stay. Shareef- I was at the beach trying to relax so i ordered a drink, a burger.. got this young man serving me and kept an eye on me the whole time. I went to the pool to get away from the kids, he followed and asked when my I want my 2nd drink. It's like having your own butler! I used to stay in a resort with a private butler and she was so annoying. This was a 5 star service. I realized at the end, he was a muslim, Muslim don't drink I know that for sure yet, he still doesn't mind waited around a half naked woman with a drink in her hand- No judging eyes from him that's for sure. My hat is off for you. Keep up the good work. You could have got a lady to serve me. Thank you for looking after me. Last but not least, "SID to the rescue!" On Midnight last night I was there still packing and I saw a bug in the bathroom and I freaked out. I called the front desk, and as it was a very late night the housekeepers have all gone home then SID (very handsome from Pakistan I think) showed up (assuming he ran) at my door huffing and puffing with a spray bottle. With a lovely smile on his face, giggled at me screaming at that bug and he said I'll remove it for you and smile again. 1 min after he left the room, I screamed again and there he was saying.. OK mame, no problem I will remove that one also.. giggling away he was. Thank you Sid. I wouldn't be able to sleep if you didn't show up hey! If you added this to the environment, location, great food, stunning view, gorgeous room, cleanliness, great relaxation I can't fault anything from the transfer to and transfer back from the resort. For a solo-traveller it is a great feeling being looked after. Oh don't forget the spa, so relaxed- the spa treatment was only $40 for an hour, I had an aroma massage, Feels great but I noticed that 3 days after the spa my skin felt so much better. The oil quality that is used in the spa must have done its wonder. Housekeeping staff- Man this place will clean your room twice a day and keep asking if you want anything else? - water? i mean they were in my room more than I was in my room. Soooo attentive and amazing care factor. To sum it up- This resort, whoever train the staff hey, has done an amazing jobs. It shows that all staff love the place they work, they never stop working. I am definitely booking a trip for my mother to come here very soon. Thank you Santhiya- Until we meet again. Solo Aussie Traveller
The worst reservation team ever!!!
From 31.03.2020 i got nothing back from the hotel reservation team, and almost 2! Months no one even contact with me. Why i have to present to your hotel the money?! Why your service is sooooo bad! I waiting, calling and keep myself quite, in case of Covid 19 , but your stuff start to ignore me. Bad service mean bad vacation - if im foreigner and cannot come directly to your office is it mean that you take the money for reservation for forever? Not recommended.
Very big resort, Nice service
Room is very big and match with describe in agoda or booking. All of staffs can speak english and very helpful. Food for Thai dishes is so-so. The price is reasonable. The hotel has some part that still under construction. we stay in room 7310 and light at corridor is not turn on. Also we left snack there, a lot of ant came. The shampoo and soap didn't refill at bathtub zone. Last, Checkout took long times.
2nd time in this hotel and again for my bday. and 2nd time were satisfied with eveyrhting in this hotel. service, food, staff. everyone very frinedly. amazing view from the room. we stayed in the room with private pool and ocen view, nothing could be better. in the evening amazing sunset and you can enjoy it in the sun bed with a glass of wine...we will be back for sure.
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