Guest reviews Santhiya Koh Yao Yai Resort & Spa

by reyahc Bangkok, Thailand

Good place to relax

Very unique hotel with nature.I got very nice pool villa with amazing views when I woke up in the morning.they have plenty choices for restaurants and food to decide to eat for each day.can enjoy the day around hotel or make boat trip to visit another Islands around.nice beach ⛱ in front of hotel too

by DJK024 Heemskerk, The Netherlands

Never book with the resort!

I have made a reservation with them but, due to COVID restrictions, wasn't able to travel. I made a non-refundable reservation. The resort offered me to postpone my trip until 2021, but with the small note that the difference in price would have to be paid. I didn't agree with that at first. In the meantime I, unfortunately, lost my job and had to move out of the country where I was working. So now, back in my home country, with no house, no income I requested a refund. This took some emails back and forth but finally they agreed to refund my the amount minus the bank fees. I agreed and was extremely happy with this good customer service. But this was back in August 2020. It is now April 2021 and I have send over 70 emails to get my refund done. They are now telling me that will not refund as they are now saying they are not able to. We are talking about more than 2500 euros. I want that money refunded, as AGREED by the resort, as soon as possible. I am out of options and trying to find a way to solve this with mutual satisfaction. This is unprofessional and utterly the worst customer service ever! Do not trust this company when paying because they do not deliver what they promise.

by patnicornio Chumphon Province, Thailand

Best location for Party!

We were there for celebrating vacation as before Covid-19 our day off completely wasn't the same. I love the resort style which is taste of wood and luxury. The facility in room is completely well prepared for 4-5 pax. The view is stunning! Swimming pool is big and have a jacuzzi operation.

by kan0kmaneek

Spectacular

Me and my bf plan to stay only 2 nights and end up 4 nights :) every morning woke up with those panorama view was breath taking. Room decoration especially wood crafted was amazing that they do it by hand. We love every moment here.

by Daniel P Bangkok, Thailand

HUGE room, nice staff, great at covid days,

It is impressive how to run and maintain a property of this size during covid days. In fact, prices these days (Jan and Feb 2021) were interesting, even for a long national holiday. Indeed some services and facilities are limited which is comhenprensible due to the tourism sector conditions but more than basics are covered and if you look for a quiet environment, this is your place. IMPROVEMENT: One big improvement to make: diner buffet. Low quality of food CONGRATULATIONS: In particular 3 persons made our stay remarkable: Pui at restaurants, the sort hospitality employee that will make a General manager proud. Smiley, kind, attentive, welcoming, polite and always ready to help. Chai our duty manager, who were always ready to run the extra mile for us. Parn, our massagist person at one of the breaskfast restaurants. Super sweet, great massage and respectful. Hopefully we will come back again if prices are still interesting.