What to expect
- Sleep Quality
Last 5 reviews
A Green Heaven
The location is perfect and unique. It feels like staying amidst a lush forest facing an enormous lake.There is no place to beat the architecture of this property. However the hotel could improve on their amenities and service
One of the best places for nature lovers
It’s a beautiful place that allows you to spend time in nature relishing the sights and sounds of the jungle. The view of the kandalama reservoir from the hotel is beautiful and you can also see the sigiriya rock from afar. When we visited, they had just reopened the hotel after the march lockdown. The staff was friendly and attentive. The rooms were clean and spacious. You find monkeys around your balcony so don’t leave your belongings or your tea there. The food was delicious and beautifully presented. The covid measures in place made us feel very comfortable. Mr. Lalith Ratnayake was very friendly and attentive and made sure that we enjoyed our stay. I highly recommend this hotel and would definitely return.
Lack of consistency
The variety of the food was fully subjected to the number of guests. Surprisingly housekeeping was not available. It wasnt pleasant for clients with long stays. We had to clean the rooms by our self. Hope they would find a work around with the current situation.. The feel of the hotel was superb. Sadly pools were closed.
Beautiful hotel hidden in the forest
We went to Heritance Kandalama on 25th December. We arrived there arround 12 noon and we got our room at the same time without any delay. They had a well planned check in process too. Our room was very clean and sanitized and had magnificent view of Sigiriya rock and Kandalama lake. It was an amazing exprience for our little son to have showers while watching monkeys. Once we forgot to close the balcony door and they tried to come inside the room too. The hotel had buffet for all the meals and the food was superb. But there was a little delay of serving food at the buffet since the hotel staff had to serve the food for everyone according to their choice to prevent the contacts. The hotel staff were following covid 19 guide lines as much as possible. Therefore we could spent our holidays without a fear. This hotel had breathtaking views and we felt that we were in a jungle. Would recommend for everyone to have a safe holiday. Definitely we would visit this property again.
Worst Hotel Experience Ever
I and my wife visited the hotel with high expectations for our anniversary. The moment I stepped into the room I was confused and upset to see that it was not the room that we booked. We selected the deluxe king room because it looked cozy for us and it had a jacuzzi and a balcony. But the management had upgraded us to a suite with a separate huge living room I mean I'm happy for the upgrade but use your brain why would two couples on their anniversary require a huge living room which is ok for 2 families. We wanted the original room we booked as we wanted a cozy room and not a huge room and also I wanted the balcony area to be there. After we requested we had to wait for almost 1 1/2 hrs in the room without moving around because of the covid-19. That part we understand but the butler who came to pick up our luggage didn't even inform us that we had to go to the reception to find our new room. I had to use my own phone and call the reception to see what we needed to do. In the new room that we got, the jacuzzi was not working properly and the remote was also not working. Plus the trip switch went off once. I had requested the complimentary anniversary cake to be delivered during the dinner which we didn't receive. Although a couple next to us received a cake. So when I talked to the management we found out that the cake was mistakenly given to the wrong couple!!! and they will send another cake to our room if we wanted one at least use your brain why don't you keep it and give it as a surprise for the breakfast. After being upset about this we came back to our room around 9 pm. At about 10.30 pm we received the cake to our room without even a candle. The dinner was not that great. The meat items had no salt or properly seasoned. The breakfast and lunch were average. The whole area there so much animal poop and not even cleaned. Only thing is that the precautions for the covid-19 were properly followed. Totally disappointed and the worst place on earth.
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