What to expect
- Sleep Quality
Last 5 reviews
Place is good. The lake and the scenery. But rooms are tiny. I recommend Water Garden for the same price. Food is ordinary. Not really a five star taste like Anantara and Water Garden. The price is much more expensive considering the rooms. We had the room with spa bath. Monkeys are around the area, my kid likes it.
An Unforgettable Stay, As Always!
We checked in during the time where the hotel had very small number of guests due to covid-19 situation in the country. But the hotel staff welcomed us with the same hospitality and generosity. From the check-in to the dinning to the departure, the staff was very courteous and was well behaved according to the health guidelines issued under pandemic conditions. The General Manager him self welcomed us and rest assured that the hotel is a very safe place to enjoy our stay. There was around 5 families were there during our stay of the weekend on half board basis, not needed to say the number of occupants were less than 20, but to our amazement there was a full fledged buffet for both Dinner and Breakfast! The quality and the selection of the food was excellent and above our expectations. It seemed that the Hotel management was well considerate of maintaining brand Kandalama stands for and the standard of the hotel even during these difficult times. We had a little chat with the staff members as well and they informed that they are on a rotation of 14 day work shifts, where the number of staff is managed to serve the guests without cutting them off from the job. This was a nice thing to hear! All in all, a remarkable stay and a great dining experience (both in-room and buffet) for us. Kudos to Heritance Kandalama Team!
Nature Lovers’ dream
Me and my wife had this amazing eco friendly experience in the hotel and it was surrounded by thick green and a view of Kandalama lake make things even more beautiful. We had this suite and it was a large one and clean and tidy. We both enjoyed very much with some outdoor activities too. The buffet had a good variety with tasty food. Staff is very helpful and made the stay very comfortable. Only downfall was the spa facilities were not there dur to COVID-19 situation. Overall it is a good experience.
Fabulously scenic & one of a kind hotel
Spacious room, we booked a Luxury room and they upgraded us to a Luxury King - the best room in the hotel. Though the crowd was less due to COVID-19, staff gave us a superb service and they were very friendly. Infinity Pool, Kaludiya Pool and the view to the room were iconic and eye-catching. It was a life-time experience and must stay hotel is you visit Kandalama or Sigiriya. Food was delicious and well extended spread they had.
Best self retreat !
Hi!!!!!!!!! It was an awesome experience at Heritance Kandalama from the time we step in from the main gate, not even neat the hotel. All staff is having a very positive attitude, and very helpful. Very Friendly staff highlighted the Greatness of the Sri Lankan Hospitality and the relationship they maintained during our stay was very exclusive. They knew us and welcomed us personally at any instance and catered us with the highest respect. Rooms were well prepared as always but this time special care was shown with a sanitized environment due to the global pandemic and we never had to worry about any matter even at the restaurant they took care of all the guidelines. The restaurant and the food were awesome and the bicycle ride promotion there was awesome to indulge ourselves with a super ride in the bank of Kandalama Lake. I cannot expect more than a stay at the Kandalama Hotel and feel is a privilege to be there. Cheers to the Hotel Chain and the Staff who served us a created great memories !
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