What to expect
- Sleep Quality
Last 5 reviews
Worst guest experience ever
I never had the opportunity to visit so call Kandalama since I don't live in Sri Lanka and guess what, I finally had the opportunity and this hotel is crap. For the amount of money that you spend for this place is utter waste. And please, your hotel doesn't deserve a 5 star rating at all. The staff was lazy or frustrated. And what's going on with stewards in the dining hall ? Overall I didn't feel that I was welcomed at all. They were just careless, there is no hospitality. And btw, your bathrooms are terrible. I do understand with this Covid situation it's bit hard to maintain, but if you are open to locals you better treat them right. And please get somebody to watch out those who go to the pool with casual wears. I felt like I am in a lake for a swim with 18th century people. I do not recommend this hotel just like I don't recommend 98 Acres. If anyone here looking for proper Eco friendly hotels, there are plenty and they are much cheaper than this place. I will never ever go to this place and that for sure. And I do not recommend to any. It's the fall of Sri Lankan tourism and you people contribute very well. Good Job.
Decided to visit for a short stay. Arrived around 3 PM after a long drive from colombo, checking in was OK given all the pandemic precautions. We were escorted to a location next to the pool and welcome drinks offered while the self declaration paperwork on health were filled up. Rooms were on the further end and were Initially disappointing. They were facing the car park. And it was quite a distance to the restaurant. There is a shuttle to the car park from the lobby. That's how far. Since my parents were elderly and walking from one end to the other wasn't the best for them. We spoke to the front desk and moved our rooms to be closer to the restaurants. Samith from the front deck was understanding and immensely helpful. Thank you Samith! The hotel is very vast and peaceful, lots of greenery and amazing views of the lake, Sigiriya in a distance and all round foliage. The food was good thought out our stay and the staff helpful and friendly. The rooms did look a bit dated but then again this is a 25+ year old hotel. Overall a good experience
Excellent service and food
Heritance Kandalama is one of the unique hotels in architecture in an amazing green area. It’s one of the best eco-friendly hotels in Sri Lanka, you hardly notice the building. The hotel has a calm and quiet environment. Food and service was outstanding with a very attentive and wonderful staff. They sure made us feel comfortable and made our stay memorable.
Our post covid vacation out of Colombo. Couldn't have picked a better hotel. Such an amazing vacation, picture post card views, strict adherence to covid protocols. A must visit hotel. Plenty of trails to walk around the hotel.
Not as great as expected.
High prices and facilities are given, but the actual rooms and facilities are not as great as should be in a luxury hotel. there as no room service at all, and customer service is not great. They just help you out at the start but that is it. We usually don't look for much facilities, but some friendly smiles would be nice! Will not be choosing this hotel again for a stay..
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