What to expect
- Sleep Quality
Last 5 reviews
Not Five Star
This hotel is advertised as the only five star beach resort in Reunion. We've stayed at many five star hotels around the world and this one is definitely not in that category. We would rate it no higher than three star. The rooms are tired with dated fixtures and fittings and mould around the bathroom. Apart from the reception staff who were very welcoming, the service from others around the restaurants and bars can only be described as indifferent. We stayed on a half board basis and the food in the included restaurants was a buffet option which had a small selection of poorly presented offerings. This gave us little option but to visit the chargeable restaurants, the Orangine being a particularly good one, but this resulted in a hefty additional charge at the end of our stay. This charge was further inflated by spurious additional sums being added in error. We had to check all of our meal receipts against our final bill on check-out to identify the many incorrect additions, which wasted much time. The one great positive for the hotel is its location, being directly on the beach of a large lagoon with easy access to coral and the many fish that live there.
We are still waiting for a definitive reply to our email (below) sent to the board 5 months ago
When we arrived at the room they had assigned us, we could hear the noise, the music, the voices, in short, the revelry of a large number of people who were on the beach and in the proximity of the hotel garden. We were assured that this situation only occurrs on Sundays and that it would only last until approximately 17:00 in the afternoon. Finally we had to ask for a change of room, since at 20:30 in the afternoon the noises continued, increased by the activity of food and drink stalls. Since there was no availability, we had to accept a room of a lower category than the one we had paid for, in order to be able to rest in an atmosphere of tranquillity. In general, we have been negatively surprised by several details that do not correspond to the category that the establishment presumes: a poor functioning of the wifi connection in the room, the unbearable smell of the air freshener to the point of having to ask for it to be removed, the key that was demagnetized practically every day, the English-speaking waiter (as indicated by the flag he wore on his shirt) and did not want to respond in English, the old age of the facilities ... It is a hotel that requires modernization and improvements in many aspects. We came from Mauritius, which without being Europe, offers a much higher quality in all aspects, including the buffet... (we all know that in this mode is recycled, but ...). And finally, something that has never happened to us in any hotel: the lack of hot water. We had to wait (covered with sand) until the next day to take a shower (the explanation is that probably the customers of the other room would have consumed it in its entirety). The reception management wanted to compensate us. We understand that the client has to be offered what he really needs and it can be an advantage for him. We asked to be able to extend the check-out on the day of departure, as we did not fly until 21:00 hours. We were grateful for this possibility. The previous details (an air freshener of the same type we had requested to be removed, a bottle of champagne that we do not drink as we do not drink alcohol) were not necessary and that interest in pleasing with tiny details was, at times, somewhat uncomfortable. I would appreciate you reviewing our invoice and reflecting on whether all of the above corresponds to what was paid. Or if the fact of having left at 17 hours, can be considered a fair compensation. For our side, the answer is no.
Hotel lux reunion
Thé hotel has amazone gardens beautifull sandy Beach and an outstanding restaurant la plage Thé staff is Very polite and thé service is good The big problem is thé rooms : Very small a Very bad connection with the wifi And a pour Tv with Very few channels
Outstanding hotel on a beautiful island
We (couple, 25 and 29) stayed at the LUX hotel for 2 weeks. When we arrived we received a tasty welcome drink and some refreshments. Although we we're a bit early for check in, our room (deluxe room) was ready. The room was very clean and were welcomed with flowers and sparkling wine. The hotel area is very green with plenty of flowers and trees. It's also very clean everywhere. The hotel has its own beach area with beach chairs. We got towels from the hotel. The water is blue and clean. Near the beach is a reef with many colorful fish. You can get snorkel equipment from the hotel too. If you want to you can play tennis and table tennis there or use the gym or get a massage. The hotel has 3 restaurants (la cuisine, la plage and l'orangine). The first 2 restaurants are included in half board (we had half board), for l'orangine you have to pay extra. The breakfast (buffet) is very tasty and rich in variety and the dinner is even better. We loved the food there. All staff members are very polite and helpful in every situation. Especially we have to mention Caroline Touchet who supported us during our whole stay concerning all questions regarding the hotel as well as the island of La Réunion and its people and culture. We had really nice conversations with her and appreciated them very much. To sum up this was our best vacation we experienced so far and we definitely plan to come back there.
Great location and nice property - 5*?
Spend 6 nights in the hotel and enjoyed our stay. The first days were before the main winter holidays in Europe but even with the hotel fully booked the property offers enough quite spots- just the huge and nice pool is an exception due to too many sun chairs put around the pool. The beach is nice and cleaned regularly. Service in all areas was very good - professional reception included. So why only 4* fro us? Strong points: -nice huge pool - nice beach and nice garden - good and friendly service - very good breakfast - good bar and excellent La Plage restaurant ( unfortunately not open every night!). Could be improved: - L’Orangerie good but not too many choices and in this case a closed room with air condition would be better to enjoy a longer stay at this restaurant, - WIFI should be better - TV could also be beater (although not that important since you are on Holiday - rooms rather dark and small (including limited space in cabinet). Not 5* standard Overall an enjoyable stay in a great location also for visits to nearby sites. With some improvements it could be the 5* it claims to be.
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.