What to expect
- Sleep Quality
Last 5 reviews
LUX Hotel definitely not LUXURY
This hotel was such a disappointment! When you look on the sites advertising it , it looks beautiful! But in reality it is nothing like the pictures! The staff are not customer oriented and are downright rude at times, the food is not great and the cleanliness of the rooms is shocking! Baths don’t get cleaned, bedding not changed in a week and all linen and towels old and threadbare! DEFINITELY NOT 5 Star , I would not rate it more than a 3 Star from experience with 5 Star establishments worldwide! Staff can’t speak English and the overall condition of EVERYTHING is in need of repair! Would never recommend this hotel!
Avoid this dreadful hotel
The worst hotel I've ever been to - definitely not a 5* hotel as advertised. Please, please do not book this hotel - it is a 3* hotel at best, masquerading as a 5* hotel. We booked 5 nights as part of our honeymoon and it ruined the whole trip for us. The rooms are old, dated, drab and smelly. Our room had a nasty smell I think from the furniture which I believe the hotel was trying to conceal by putting air freshener inside the Aircon unit which was giving me a headache - similar to a previous review below. Moreover the the bathrooms have black mould in them - see photos. Food-wise - the evening buffet is not good at all. The currys were all unappetising often using recycled food... Lots of the food on offer was basically untouched by the evening because it was so unappetising. It's the only buffet I've ever been to where the previous nights' dinners (eg gyozas) are then on offer the following morning! And it's supposed to be a 5* hotel! Here comes the good bit..the service. Some of the staff were ok and friendly but when we complained about our room - we were met with a rude member of staff who never apologized or uttered the words sorry regarding our experience. Similarly, when a waiter accidentally brought the wrong drink to us at dinner, there was no apology for the misunderstanding, he simply walked off and another waiter took the order. Truly shocking in my opinion! The only selling point is the beachfront location - but do not let this mislead you.
Nice hotel but a bit high cost for what is offered
The hotel is very cool, everything well organized, yet the rooms need a bit more of care. Closets with painting deteriorated, shower loose so you need to hold with your hand the shower, towel hangers also very loose etc. The breakfast is very good and the staff overall nice. Rafael Yavoubi was totally outstanding with his service! The check out was lengthy and we had to check the bill as it was a couple of charges that weren’t part of our bill so we had to wait and wait until finally it was confirmed it was a mistake and finally removed it. I would say that overall is a bit expensive for what is offered.
I could enjoy a fine stay at LUX* two weeks in September. It was a pleasure to experience the kindness and sincere interest of the crew. I really felt a bit of home and miss the fine days now, back in my own house.
Worst 5-star hotel I’ve stayed at
There are so many problems with this hotel so I don’t even know where to begin. The hotel itself is quite old and requires complete refurbishment. I got a feeling that the hotel owners are exploiting the hotel’s unique beach access - the tourist will continue coming to this established irrespective of the quality of the services. This is really sad, as this place has so much potential. It should be said that Lux Saint Gills is definitely NOT a five-star hotel (and I’ve been to quite a few five-star hotels so I know what I’m talking about). The food is absolutely horrible - tasteless and super expensive! We ended up paying €27 for a Caesar salad which was very average considering the price. The buffet is pricey as well but it’s not as bad as the other hotel restaurant called ‘La Plage’ - avoid it at all costs! My husband and I paid more than €100 for the food which had absolutely no taste and flavour. The room was very disappointing as well - too small and old. We didn’t even have a proper mini bar - the hotel staff tried to justify it by COVID-19 but it doesn’t make much sense. We stayed at the Junior Suite which is considered one of the best at the hotel. It’s definitely not worth €420 a night! The cleaning was not up to standard either. The lamp shades had stains on them, and you could find real dirt in the corners of the room and in the bathroom. As an overall impression, I felt like we were treated as a nuisance and not as guests who paid more than €3,000 for their stay. The staff weren’t coping well with the volume of incoming guests, and sometimes we couldn’t reach the reception (they even declined our calls a couple of times, can you believe it?). They were not efficient at all - a member of the staff gave us misleading information about a restaurant’s booking system (he said no reservations were required) so we ended up driving to Saint Gills for nothing, as the restaurant was fully booked. A piece of advice: steer clear of this place.
© TripAdvisor 2022
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.