What to expect
- Sleep Quality
Last 5 reviews
Covid cut holiday short
Just returned from what was supposed to be 2 weeks in Sorrento we went with Jet2 who brought us home due to the covid situation, we stayed at the Grand Hotel De La Ville this is an excellent hotel but unfortunately was nearly empty due to the current situation we stayed in room 509 which is an upgraded sea view room the view was fantastic looking at the bay and Vesuvius this is well worth upgrading to, the food was very good but limited on choice you could always ask for something else and they try to do it for you we only did this once and they brought us exactly what we asked for very good. The staff were excellent Lorenzo on the on reception was excellent we mentioned that there were no tea and coffee making facilities in the room as this was not provided he said he would see what he could do the next day we had all what we had asked for how good is that, Samuele in the restaurant was also excellent very attentive and always having a chat he spoke better English than us he went out of his way to make sure you had a good stay all the staff were good but these 2 stood out. The weather was poor but we will go back when all the current problems are over but will go more mid-year, we will definitely stay in the same hotel it is a short walk from the Piazza Tasso no hills just right. We would mention Jet2 phoned us at 8.48 pm on Thursday 15th to tell us we were coming home on the Sunday 18th our refund for the rest of our holiday came through at 23.56 pm the same day great service.
A memorable visit
We stayed here in last days of September 2020 and the first few days of October 2020. We were upgraded on arrival to Room 509 which gave a stunning view of Capri, the Bay of Naples and Vesuvius. The location is excellent for walking into town or getting the train to Naples or Pompei. The standard of cleanliness and service is excellent. The staff are superb, every single one of them. The food in the restaurant and from the bar at lunchtime outstanding. Very good wine list with some beautiful local wines. All the staff helped me with my very basic Italian, especially Samuel the Maitre D’Hotel. So lucky to have got away to such a relaxing place during the current COVID situation.
Great stay in Sorrento
This was truly a hidden gem of the hotel due to 4 reasons: - Mainly adult only hotel it represents a quiet place where you can recharge your battery after a busy day sightseeing, shopping etc; rooms r clean, spacious & even have UK socket. COVID procedures were strictly followed - Although the hotel is not located directly on the sea front, the location provides you with a fantastic views on Vesuvius; some even 5 star hotels in Sorrento will not give you this opportunity. - The roof bar was mentioned before & I would agree with the previous reviews; but the swimming pool at the back of the hotel should also be visited: again quiet place where time stops.. you can relax listening to Italians chatting, dogs barking occasionally and lemons 🍋 growing :-) no exciting views, but relaxation will be guaranteed.. - The service is clearly high standard. Due to COVID we preferred to have both breakfast & dinner at the hotel & we were glad we chose this option.. clean, excellent service; the food was lovely; maybe more choice at the breakfast would be nice. - I particular would like to thank Rosalisa at the reception who kindly gave us many tips for trips to Capri, Pompei & Meta The only way we suggest the hotel could be improved is to look into different choice of music in the evenings .. Madonna circa 1990s is an unusual choice for this type of hotel; I feel the music would benefit from being more neutral The beach in Sorrento is expensive & more importantly for us - very busy. I suggest you get the bus to Meta, which does take 25 minutes, but gives you a chance to explore too. The bus’s final stop is at the beach, so you won’t get lost. Ask reception how to get to the bus stop from the hotel (5 mins walk). We paid £20 for 2 of us & got sunbed each, umbrella & entry tickets. We spend a lovely day relaxing by the sea. There are decent facilities & nice restaurant at the beach too, not expensive. But make sure you get on the Linea A to get back to the Sorrento & the hotel & not any other bus as I did :-)) Enjoy your trip! We will be back soon!
Location perfect just a short stroll into centre, best views in Sorento from roof top bar and pool area. Hotel was impeccably clean, covid safe. All the staff were lovely, helpfully and respectful. Good choice from the menu and table service was great. Hope to visit again.
A slice of luxury!
We stayed at the Hotel in August 2020 post Covid. Beautiful Italian decor. The hotel was incredibly clean and the staff made sure every area was cleaned down in the main hotel and the pool area. The hotel is in a great location, 5 minute walk to the piazza. The pool has a fantastic view over the bay of Naples and Vesuvius. Drinks are a little pricey but worth it for the view. We would stay here again in a heartbeat. Good tip - always book through their own website as other ‘travel’ websites tend to add on a couple of hundred pounds extra to the price! Plus they have free cancellations on their own website!
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.