Guest reviews Cabrits Resort & Spa Kempinski

by CaribbeanGreenQueen

Stunning Hotel with Excellent Service

I spent three nights at the hotel and it is as stunning as the photos. Upon arrival the check in process was smooth. The room beautiful with a very soft and comfortable bed. I absolutely loved how quiet the hotel was. The handwritten notes and complimentary bouquet on my birthday made me fall in love with the hotel for sure. The food was great. The only issue with the hotel is that there isn't as much food readily available and it's on the more expensive side. However service and quality was great. I would recommend a stay at the Cabrits Kempinski for sure, it's a beautiful establishment deserving of Future success.

by lovetravelNyc NYC

This is not a 5 star experience

First, the staff is friendly and kind. ZZ at the kids club for my 6 & 8 year old was lovely, she was so wonderful with kids! However we paid a premium $$$$$ to stay and it was lacking in many ways. I’m writing this for others considering the long journey to Dominica and what to expect. Especially for the high cost! We were here 3rd week of March which is spring break in USA and it was empty. Aside from our friends we traveled with I only saw 4 other groups on a property that is massive. There is a lack of energy- no staff walking the pool to service guests, no music, no local entertainment in evenings, no one working the beach engaging with guests to try kayaking etc. none of that . The meals are mediocre- and we had a hard time finding meals for kids. No activities or ideas for guest to explore the island. Our room was very nice, clean, well designed. But again sooo expensive!!!! It just feels like a massive hotel chain built this and left- no intention behind the details. We will not be returning. If you’re coming all this way Secret Bay is just down the road and very intentionally designed around nature, intentionally helps guests plan their stay and the food is incredible.

by ym499

A short piece of heaven

They all daily took care of us my wife and I during a four night stay there early March 2022 despite of Covid-19 hard constraints. Attentive staff, kindly within efficiency, professionalism and respect, providing support at any time. Good meals from breakfast to diner. Clean room and resort. Stunning views everywhere. Beautiful design and huge amenities where some of them were not daily available due to Covid-19 but everyday employees did their best efforts to make the stay unbelievable. Truly a customer's experience to live.

by jcdvdh Lausanne, Switzerland

Fantastic resort and team (despite of Covid-19)

Very great resort (actually the only 5-star resort on the Island). Not all services were available, SPA was closed because of Covid, one restaurant was closed also, there were only a few guests, but nevertheless, the new direction and the new team gave their best to make our stay fabulous. Breakfast is very qualitative, pools are very clean, gardens always well maintained, gym is by fare the best I’ve every seen in such a hotel, view is breathtaking. Portsmouth is easily reachable by foot (15’) and a few restaurants are near the resort so that you can also eat outside sometime. The Hotel Manager is fantastic, very friendly and active on-site. If you can, book a Plunge pool room: best are 1145 and 1146, otherwise 1121 to 1123 or 1129 to 1127 (avoid 1131 to 1335). Dominica is a beautiful island with an amazing nature and less mass tourism. We’ll definitely come back and especially at the Cabrits Resort.

by duiz Miami, Florida

Amazing stay!

The service was top notch. Fernando( manager I believe) was very nice and kept making sure everything was fine. We are vegetarian, my son pescatarian and he made sure the chef knew and could accommodate any request . They have an excellent vegetarian menu and the special menu they have (someone mentioned $125 but it is in fact 125 EC) and very reasonable for the quality and a luxury hotel. The grounds are amazing, I wasn’t sure before booking because I like eco friendly resorts but Kempinski is blended somehow in the surrounding mountains. It was a treat to have a view from the Cabrits National park from our balcony. On Valentine’s Day we had an amazing dessert waiting for us at the room. The beach is amazing and the cleanest I visited in the island. I snorkeled there and didn’t see one single piece of trash which unfortunately was not the case in the other places. The only minus point is that they allow smoking in the grounds so every morning in the balcony I had the beautiful view but also the smoke from the guests next door who unfortunately smoked non stop, even by the pool. The kids club is amazing! I had a hard time convincing my son to leave. Overall I would definitely recommend Kempinski but make sure you have a room far from smokers if like me that bothers you