What to expect
- Sleep Quality
Last 5 reviews
New year experience
From the moment we arrived we were treated like royalty , this is an amaxing Hotel . The rooms are beautiful and the service second to none . We spent a lot of our time on the beach and in the warm sea water . What a way to spend our New Years Break . New Year’s Eve was totally amaxing . Set up outside at the pool area and the detail of service and the fantastic food was enhanced by amazing music and dancers tha5 kept us entertained . When it seems to be slowing down we had fire works that lit up the whole area . Thank you to all the team .
In summary, the hotel especially the food didn't live up to our expectations and certainly wasn't 5 star in our opinion.
The hotel staff were very helpful and the room was nice. The beach for the hotel was lovely, the sea was crystal clear and the weather was great but the location was poor - unsafe outside the hotel, an unsightly industrial area and the adjoining beaches were being used as a rubbish tip / dumping ground and this was sad to see / not what you expect to find close to a 5 star environment. The food in the all inclusive restaurant wasn't very good so on an evening we had to resort to paying extra to eat in the steak house restaurant which was a little annoying having already paid for the all inclusive option. Also "all inclusive" should mean "all inclusive" but silly things were excluded such as the mini bar and items from the coffee bar . We were very disappointed that smoking tobacco and / or shisha was allowed in the beach restaurant, the arabic restaurant and in the bar so we could not use them. The food for the New Years Eve gala was very, very poor [cold and under cooked] so we left it half way through in favour of a bowl of peanuts in the lobby. The birds were out of control at the outdoor dining area and would quite often steal food from peoples plates. In summary, the hotel especially the food didn't live up to our expectations and certainly wasn't 5 star in our opinion. Therefore, because of this and the other items we have mentioned we would not recommend this hotel.
good hotel with one drawback
The territory of the hotel is ok. The hotel's location is excellent, near the promenade area where you can take a walk. The rooms are well equipped, quality cleaning. Food was really good, especially The Steak house restaurant in the hotel . It was very tasty with excellent service, I advise you to visit that restaurant. The hotel has its own beach, access to the sea, comfortable sun beds, I liked the adult jacuzzi pool. But one moment ruined our vacation. The general manager of the fur coat store, which is located in the hotel building, Amina, behaved very incorrectly. She prevented relaxation in the beach: she constantly approached and obsessively demanded that we go to some shops to look at fur coats. She did not respond to polite refusals. This behavior is not acceptable for a 5 * hotel. Hotel administration needs to take action!
Don't go for all inclusive
Visited a week in december. Weather was bad, we had three days of rain. Hotel is clean, staff speaks good english. Staff was very friendly too. Sometimes the service with drinks was a bit slow. All inclusive didint quite work as we hoped. The buffee is ok but you can only eat in ala carte restaurants with 95 dirhams per person wich is 23 euros. So you dont get nothing with that... Of course you can pay extra... The all inclusive drink list was very small. Had only three drinks,wines and beers. Probably the worst all inclusive what we have had and it was quite expensive as well. The system for all inclusive customers was really clumsy too. Had to write a check for every single order. Lot of extra work for waiters. Why not use bracelets? Own bar to all inclusive customers?
Definitely a 5* Luxury Hotel! Wonderful Staff, Very Relaxing
We stayed at this hotel for 5 days in December and it is one of the best hotels I have stayed in. It is about 40 minutes away from Dubai airport. We stayed in a suite with a sea view and it was absolutely stunning (although the creek views on the higher floors were very good too). If you can afford to book a suite, I would highly recommend it. The huge bed was so comfortable. We had a very large bathroom with Elemis toiletries and everything you could need, a beautiful lounge and a spacious balcony to sit and watch the sunset! There were several English TV channels if you want to watch movies and all the plugs were 3-pin. There was an outdoor heated pool which was wonderfully warm, so good for swimming in the cooler weather. The food was very good at this hotel. We ate in the Vista Restaurant and also the beach bar which was great but be aware the beach bar only serves food at specific times. The private beach is quite small, but kept pristine and well monitored all day by the life guards and security. The sun loungers are quite close together but can be moved around. There is a button on a little table with the sun loungers to call the beach waiters for drinks so you don't even have to move to get a drink! The hotel provides a free shuttle bus to Dubai and back but we didn't use it as the hotel was too nice to leave! The staff at this hotel are really wonderful. Very attentive and nothing is too much trouble for them. They are always there with a smile willing to help with anything. We had booked the holiday for my husband's birthday and I must say a special thank you to Mohammed on reception who really made it truly memorable by looking after us so well. Also a mention for Vishnu in the Vista Restaurant who always had time for a smile and a chat, assisted us when we were late for breakfast with a "no trouble at all" attitude and offered to sort out a special request for indian food for us for one evening - so kind of him and the chef! I must also mention Bunty, our cleaner, who kept our suite spotless throughout our stay. All of the staff at this hotel always had a smile and just wanted to make sure we enjoyed our stay. They are a real credit to the hotel and the service could not be faulted at all. The only negative about our stay was that on the side of the hotel where we were staying, there was another local hotel and a function room next door, which played extremely loud music into the early hours on several nights of our stay. I am not sure if the hotel can do anything about this as it was the only thing that bothered us. There is a nice walk around the creek which is about 10 minutes walk away and the shops are also nearby, about 10 minutes walk away. All in all an amazing, relaxing stay and we hope we will go back again.
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