Guest reviews Park Hyatt Abu Dhabi Hotel And Villas

by jijijolie Dubai, United Arab Emirates

A lunch at the beach house

Beautiful experience at The Beach House , excellent food and amazing service, Suleiman is perfectly at the image of the place : simply amazing :) . I highly recommend this place for. Beautiful getaway and a lovely afternoon

by LeonC66 London, United Kingdom

The staff make this place...

Just returned from 5 nights staying here. It was everything we expected from a more chain/corporate style hotel. Thankfully the fabulous staff and delicious food made up for the slightly soulless/personality lacking building... Don’t get me wrong, we had a lovely break here and the sea view room was lovely and the beach was a lovely place to catch some sunshine. I think that like all these big brand places the character is often missing. However, the staff, who were from all over the world, were superb and really made our stay special. Special mention must go to Yash who had a cheery smile and endless supply of lattes to keep us going! The food was also delicious - but just be wary of the ‘half board’ situation. This only fully applies to the buffet style Cafe restaurant and not to the other 3 sit down restaurants where instead you get a credit towards your meal but that doesn’t cover the full food bill... it’s a bit of a niggle as we booked half board in good faith that it would be half board... All in all, it’s not a place for a charming romantic getaway from the world... but it is a great place for a reliable easy break in the sun with a lovely beach (certainly compared to other UAE destinations), good food (especially the Vietnamese) and wonderful friendly staff.

by 13rh Zurich, Switzerland

4.5 stars, good R&R

We stayed here for 4 nights early November and had a very pleasant stay. We found the staff went out of their way to make you comfortable & eg. Hamza made sure our restaurant reservations were confirmed, called for us when we wanted to go a little earlier & also checked on us the next day that everything went well. The pool is great- glad to have an adults only option as we don’t have children. Makes a difference. Breakfast was also delicious - there was a wide range (but not too big!) which could accommodate for all tastes. We also enjoyed a sun down drink at the Beach House terrace which is v peaceful. Few minor points: The coffee / tea orders with breakfast always arrived after you’d finished your breakfast... this was a systematic issue faced by all guests we noticed. Far too slow! The other thing is that the room could do with a bit of an update - the bathroom area is so lovely and beautifully decorated but the bedroom / TV area is sparse and needs a bit more ‘soft touches’, especially as this is a 5* hotel. Just missing a little tiny bit of luxury in the room. All in all a great stay!

by CapitaineMarine Paris, France

Great Stay !

We had a great stay. The hotel and the facilities are amazing especially the pool. Thank you very much to Ritu who was always carrying about us and make us feel like home. We will definitely come back !

by Nabil-MN Dubai, United Arab Emirates

Terrible experience!! Poor staff - No sense of customer service for what is supposed to be a world-class hotel!

We stayed fod 2 days with my family (wife, 3-year old daughted and our nanny) in a Terrace Suite. This has been a terrible experience!! The customer service has been extremely poor, with some very rude staff in the restaurant and around the pool. Extremely disappointed from what is meant to be a luxury 5* hotel and the standars of Hyatt in other parts of the world. With all due respect, there seems to be a material and serious issue in the management of the hotel: - some staff do not know how to treat customer with respect! Example: one waiter from the Cafe restaurant, while we were just looking around to check the buffet and see if we want to sit there or not, rushed to tell us in a very rude way: "ohh the entrance is there!!! Go there!!"....then later one, the same waiter came over, and while we were 1st in queue, simply ignored us and spoke to the 2nd client in queue...to the extent that even that second client had to tell me that there were other people before!!! After that, he wanted to have us seated where HE wanted and not where we wanted! On the positive side, the manager of the restaurant was very good and fixed the situation. But still, the damage was done and it was not a great way to start the stay. - The next day, another terrible experience with the pool staff: while we here hesitating between the pool and the beach, and were thinking of splitting the group with my wife and I staying around the pool, and my daughter being at the beach with her nanny..after putting some belongings and towels around the pool... I discover 5 minutes later, after coming back from the beach that all our things have been removed!! I have never seen this in any hotel, not even a 3 star!!! This is the first time ever I put my things and somebody dares to touch them 5 min later!! That staff has been extremely rude and showed a lack of respect in talking!! It is really unbelievable to spend more than AED 8,000 for 48 hours and have someone - who is supposed to make your experience great and luxury - not only remove your belongings after 5 minutes but also talk to you in a very rude way!!! He even told me: "oh can you read the tag? Do you know how to read?!!" Do I pay 8000 aed for a week end to have a staff ask me if I know how to read? The buffet was very limited. Disappointing for a hotel of this standard! Kids club: this should be called TV club. Low maintenance, no activities or animation organized, limited choices...outome: all kids line up in front of TV.