Guest reviews Park Hyatt Abu Dhabi Hotel And Villas

by emmanuelartur Dubai, United Arab Emirates

Great, as usual!

Third time I am staying there and it is always the same relaxing pleasure. Great rooms, great beach, very nice and helpful staff. I would only recommend Park Hyatt to open an additional restaurant, as waiting list is not ideal in the Beach House at night

by lorelani Canton of Zurich, Switzerland

Memorable vacation!

Beautiful, in most aspects very well maintained hotel, especially the common areas. Enchanting beach and sea. Very friendly and helpful staff. Food quality above average, high beverage prices like in other comparable hotels. Despite Covid restrictions good solution at the buffet, where the employees serve you the food at the various stations. Maybe tagging the various food would have helped in some situations. Service slightly slow in the evening at the café, exceptional in the mornings and at the Beach House. Special thanks to the waitresses Paulina and Mary Love. Beautiful villa with only a few worn off details. Not so perfectly soundproofed. Thanks to Majory and Khem who throughly cleaned our villa. Unfortunately our private pool’s water supply broke down 3 times during our 4-day-stay, though it was quickly attended to each time. Slight disorganization and miscommunication respectively regarding administrative concerns (Check-out proceedings in general and organization of the late Check-out). Traveling with FTI travel agency not recommended!! Thank you for a very relaxing vacation!

by Timetraveller1874 Abu Dhabi, United Arab Emirates

Chill resort

The resort is nice but the room set up was a bit awkward cuz the shower room and bath tube was not separated. The big heavy lamps near the bed side should be replaced cuz it caused unexpected issues like I was scratched my finger when the lamp fell. Masks mandatory should be carried out when during buffet breakfast.

by sbagdaev Moscow, Russia

How to waist money or just poor customer service

I have chosen Park Hyatt Abu Dhabi after lots of positive reviews about a great hotel and attentive staff. I want to thank Mr. Driss from the Front desk, who kept his promise and controlled that Hyatt's points for my stay were posted shortly. The housekeeping team who cleaned the room made their job well. The location, the beach, the room style were excellent, but almost all. what was joint with service was disgusting or below any expectation. I tried to find something close to a luxury hotel and attentive staff but was unsuccessful. My negative impressions began on arrival when nobody assisted me with my luggage, and I had to remove it from the trunk myself. At check-in, I got information about hotel facilities where essential information about restaurants operating hours was printed with the font ten or even less. It was impossible to read at all. They also placed a QR code for the room service order menu, but when I tried to use it, I was redirected to what’s up messenger. No menu was available. I had to visit the reception and ask for assistance. The idea was that the guest had to send any message via what’s up, and after that, the menu would be visible in the profile—strange view. On the third day of my stay, I called the operator and asked to arrange housekeeping for all days at 16-15. Every day the housekeeping employees met me at the hall and asked what time they could come to clean the room. Breakfast officially started at 7:00 at The Café restaurant. They never were ready. The first day we came at 07:03, and the employee even checked her watch before greeting us. Hot dishes were not displayed till 7:30. All other days we came later – after 7:30 but anyway nobody met us at the hostess table. We were standing and waiting when the restaurant was empty. Because of COVID restrictions, guests could not serve the dishes from the buffet and had to ask. They had an extraordinary manner of not displaying labels for dishes, so it was highly uncomfortable to make the order. Without the tags, it looked like: please salmon and meat from the left or the third salad from you. Is it a luxury hotel service? Ordinary, we were sitting on the terrace. Early morning it was occupied 3-4 tables only, but it was very difficult to attract the waitress's attention to make the order for coffee or dishes with eggs. We had to wait at about 10 minutes before somebody came although 3-4 waitresses were wondering and did something. Nobody controlled the tables. The day before our departure, we were sitting with the full table of soiled dishes. The waitress did not understand that it was necessary to remove dirty plates and mugs. At this hotel, I met a strange manner not to bring new cutlery for a new dish. During dinner and breakfast, they could remove the soiled plate but put your used cutleries back. On the second day, I came to the restaurant The Café and asked to reserve a table on the terrasse by 18:30. The employee wrote my request on a piece of paper, and I understood that I would have a problem. When I came, they did not find my reservation. Of course, they provided me with a table, but why did I make a reservation If the information was lost? The price for a dinner buffet at the restaurant The Café was 200 AED. All soft and alcoholic drinks were not included. The hotel did not offer any options with included drinks. The hotel had a lovely beach which was operated from sunrise till sunset. On the third day, I heard a lady’s cry. The safeguard followed her and caught a sea snake. After that, it was a bit nervous about swimming. Formally they had three zones on the beach: one for singles, the second for cupels, and the third for families with children. The idea was good, but nobody informed the guests about it, and all guests had chosen any zone. I found information about the zones only on the third day at the lobby before the stairs to the beach. If you use the elevator, you will never find it. On the day of my departure, we came to the beach at 8-10. The towels were not available at all. All shelves were empty. I came to my room, called the operator, and informed her about missing towels. I went to the beach in 15 minutes, and nothing changed. When the employee saw that, I took a picture of empty shelves whey ran to the swimming pool, and brought a few towels. Lots of guests came and complained about missing towels, but it was delivered only at 09:08. In general, the hotel used dated towels that were not normal for such type of hotel. In Covid times the hotel did not clean the loungers at all. Neither in the morning nor during the day. They shake off the sand in the morning. If you come in the daytime, you can find the loungers with boxes full of trash and cigarette butts. Lots of guests smoked, but the hotel did not offer the ashtrays. As a result, the cigarette butts are on the sand around the loungers and in the boxes for stuff. I was unsuccessful in the attractive employee’s attention to open the umbrella. They followed their program. In the morning, very few guests were on the beach. Instead of coming and opening the umbrellas where the guests were lying, the employee did it line by line. Luckily, I found out how to do it myself. One more negative moment was lots of flies around the swimming pool and on the restaurant terrace. It’s a pity that the hotel did nothing to solve this problem. It was not very comfortable. After the incident with missing towels, I requested a meeting with the General Manager. I came to the Front desk and asked to settle this meeting. They asked me about proffered time and promised to contact me shortly. Nobody contacted me, and 30 minutes before the planned time, I called the operator and asked to reconfirm if the meeting was really settled. The operator promised to call me back. I was waiting for 20 minutes and no reaction or calls. I just went to the Front desk and asked about the meeting with the General Manager. I was lucky, and the General Manager was ready to meet with me. Such small details can make the stay comfortable and relaxing or annoying and disgusting. I shared my thoughts with the General Manager and got excuses and duty invitations to try their service again in the future. I doubt that I am ready to waste money again without an absolute guaranty that I will enjoy my vacations and have not had to ask about basic things. For me, it was one of the worst experiences at the “luxury hotel”.

by davidwaring2021

Park Hyatt stay was exceptional

The most amazing 7 night stay at this beautiful hotel. Facilities were excellent, Covid provisions very good but enabled the whole experience to still be relaxed and high levels of service etc. Special mentions to Amour at the pool who was attentive and really helpful, Valentino and Jay who make the best cocktails and come up with the perfect suggestions to suit the taste and mood and then Collen, Zouhir and Louie at the beautiful Beach House restaurant - great service, attentive, friendly and the best service you could wish for.