What to expect
- Sleep Quality
Last 5 reviews
THE RESIDENCE ZANZIBAR IS A PLACE TO REMEMBER ❤️❤️❤️💯💯🙏🥰
During this pandemic in the world, We discover that the RESIDENCE HOTEL is the real hideaway place to stress free from corona virus 🦠, Staff are so nice smiling every time with special greetings “Jumble” food is delicious, room are outstanding huge with your own swimming, garden are green, Please give big thanks to swalehe, Mwini, juma and meschak and merry,Josephine! SPECIAL THANK YOU goes to John and Martin the restaurant Coach you will see this two gentlemen around with smile ready to assist us with whatever we would like to have even though in the hotel all thing are available even smile as well 😄😄😃😀😀!! We will miss Zanzibar we were already missing the Residence hotel and we are coming back soon in our next vacation Asante kaibuu
Beautiful resort and amazing staff!
Most amazing experience on a beautiful resort. The staff is absolutely nice, John (the restaurant supervisor) from the restaurant and Martin were lovely and the service was amazing. Because of them and the beautiful resort we are definitely coming back again. Thank you for making our stay unforgettable.
Staff Amazing...but the food needs great improvement
Its very confusing writing a review for the Residence. First we found most of the staff very helpful including the Manager Masemo who was brilliant. All the other staff tried to go out their way but somethings are beyond their control. Whatever issues we had, they did their best to solve them. Special mention to Adam, Christopher, Wilfred and Sarah. It is clear the owners or ultimate managers have put in very little investment (these difficult times aside) as the food is pretty atrocious, in fact we checked out because it was that bad. The dining room is tired and dated and there are no separate bars, dining areas etc where one can have a change of scene. I found it hard to understand why the Chef or catering staff could not motivate themselves to produce good fresh products. The rooms themselves are great with ample space. With some investment this could be a good place to stay as the staff make it worthwhile. Sadly when we compared it to the next hotel we stayed in it was clear that the other hotel had far superior food and facilities at similar price range. We spoke to a few other guests and they had the same impression re the food and dated atmosphere. Please please invest in this property to ensure your staff don't lose motivation!
Poor 4-star service and value
I paid $18k+ for 14 days in this hotel and my experience is terrible. My wife and myself stayed in “Prestige Ocean Front Pool Villa”, villa number 125. It doesn’t have direct ocean access, there’s still an unmanaged garden in front of it, and an unwalkable cliff. The biggest problem of this resort is the unmotivated staff. About 80% of the personal seem to be untrained, never smiling, very slow, unhappy to do their job, and generally having no idea of their scheduled duties. They made me feel like I’m bothering them with my presence. During 14 day stay nobody from the management approached to us and did not ask how we were feeling. As I guessed later, the hotels’ manager, who appears to be from India, was having a daily lunch in the buffet and was always on his own wave, not caring at all what’s going on around. And there were happening lots of things actually, like dirty tables, absence of cutleries, napkins and waiters. The buffet food in general is garbage, and I’m not a snob I should say, I’m very ok to stay in some Turkish or Egyptian resorts, where food can be much better of quality. Food prepared by menu is ok, but not 5-star class. The buffet food also seems not to be very clean, especially raw vegetables. My wife got a couple very strange intoxications during the stay and I also had one day of fever strike when my temperature got to 38.5 during the day and calmed down in the evening. I have no idea what it was, and there were no doctor available in resort (although they promised at check-in they have one). I called reception and asked for medical help - nobody came that day! Thanks God I got better with help of water and vitamin C. Gym in the SPA is poorly maintained, the equipment is old, some is broken, no constancy in towel provision, in last days of December nobody was coming to fulfill towel supply. Also half of the time receptionist was absent, the beauty saloon was not working. We also had an incident with one of the security guards in one evening. Jalousie curtain in the bathroom was broken and couldn’t be closed tightly. So my wife spotted a guard in a white shirt sitting outside in front of the window and starring upwards on her through the jalousie! She screamed, got my attention, I rushed out and saw a security guard running from our villa. We didn’t see the face. I run to another guard, he called another one, he called his supervisor and these three started to play a “she seemed to have imagined” thing. I realized that there’s nothing I can do with these guys and let them go. About the sea: it is too calm on that side in winter, the water seems to like a swampy lake. Especially during low tides. During high tides I saw just a few people to go into the water, it really seems very unpleasant. I never swam in the sea too. All the hotel guests were utilizing their villa pool or the one near restaurant. I’m an experienced traveller with 50+ countries visited, always staying in 5 star hotels. And I highly recommend anyone to stay away from this resort.
Splendid location and beautiful ocean view villas
High level of security everywhere around the resort which is reassuring Beautiful nature - wild monkeys would wander and eat around us along the paths of the resort. Lots of beautiful birds, loads of crabs along the beach. Some creepy crawly visitors too! But the hotel were quick to block the door where they came through Beautiful and inviting beaches, very child friendly / safe, splendid rock formations Room designs were very authentic and practical with mosquito nets around the four poster bed that looked out onto the private pool and beach and our son’s cot that was already set up in the room on arrival Lovely private pool - just the right temperature Complimentary bottle of prosecco in the room with a lovely selection of fresh fruit and biscuits Staff are tremendously friendly and warm, and no request is too small. For example, thoroughly washing our baby bottles for us in the kitchen every day. Very family friendly! Wilfried, Adam, Frank, Farida, Jovin and the two really young junior chefs were tremendous staff, super warm and pleasant and really helped to make the stay special Will definitely be returning soon!
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