What to expect
- Sleep Quality
Last 5 reviews
Best hotel in Nairobi.
And I am not saying this because last night in the bar, out of the blue, the whole staff came out singing Happy Birthday to me. I have been staying in Serena since 2012, and I have seen in through the massive refurbishing they've done (when only the most loyal like me stayed with them) - to the current glory the hotel is at the moment after the refurbishing. They kept it the oasis - the gardens chirp with insects and birds any time of the day, the African culture is palpable, the service is always impecabble. I have tried it all in Nairobi over the years - Fairmont, Kempinski, Radisson - none of those give you the feel you came to the Lion King country as Serena does. I would mostly recommend Serena for people who start their Safaris from Nairobi. Serena plunges you in African decor, culture and courtesy from day one, and you don't feel Nairobi days are wasted. On a separate note - seek out the amazing Mr. Ambrose at Serena garden bar - he always does utmost to maximize your experience. History never fails - Serena is a legend, and for a reason. Consistency in service and atmosphere is hard to achieve when decades are concerned, and Serena manages that.
Beautiful decor, comfortable beds, and gluten free dining.
This was our first night in Kenya and we'd had a rough flight over. It was lovely to arrive at this beautiful hotel. It was a relief to get up to the rooms and find them spacious and comfortable. We were able to get cleaned up and get in a nap before an afternoon outing. The amenities were plentiful, but our short stay didn't allow us time to make use of them. However, we did dine in the restaurant for dinner and breakfast. Our meals were delicious, and the maître d' Matthew was incredibly helpful in ensuring my husband had gluten free meals. He even had GF bread brought to the table for dinner. At breakfast the next morning, Matthew also took good care of us, pointing my husband to the gluten free section of the buffet, where he could find assorted GF breads. The waitstaff were jovial and we were so pleased with our service. I've been fortunate enough to travel the world and can easily say the service here ranks among the best I've encountered.
I stayed in this hotel by chance as my husband and I went on safari to the Masai Mara my husband was taken very ill and was in Nairobi hospital. I was put up in the Serena by my travel company so was on my own. A beautiful hotel and the staff looked after me very well there is nothing negative I can say about this hotel as they went above my expectations. I will be going back to Kenya and if I do an over night stay in Nairobi this is where I will stay. So I definitely recommend this hotel.😊😊
Hotel with an Authentic African feel
I came here on business, in fact I have stayed here many times before. I love staying here because the staff are friendly and helpful especially in the gym and spa. The gym has helpful trainers and the jacuzzi and sauna is very healthy and relaxing. After the jacuzzi I was given a healthy drink which was very refreshing. The hotel is a great blend of being a 5 star hotel together with a an authentic African feel. This is due to the décor and artifacts on the ground floor. I love the doorman’s uniform. He is dressed in white, friendly yet very professional. I fully recommend this hotel for tourists and business people. I look forward to my next visit.
Gorgeous Ambiance, Excellent Service
Nairobi Serena Hotel was our first stop in Kenya. From the moment we arrived, everything was so luxurious and everyone so exceptionally friendly and helpful. After a long travel schedule, it was wonderful to immediately have rooms available to shower and relax. We loved that everything in the minibars were complimentary so we could relax in our rooms with nice snacks. The rooms are so beautifully appointed and the beds and pillows so comfortable. It was like sinking into a bit of heaven after such a long journey. We had a slight problem getting the AC to work in our room and let the front desk know. As we were stepping out for the evening, they without a second thought moved us to a new room so we were not at all inconvenienced by any repair. I left a special pen in the first room and staff brought it to me in my new room. A wonderful service as I probably wouldn't have noticed for a couple of days. We had dinner and breakfast in the hotel restaurant. STELLAR service. Our sit down meal was SEVERAL courses and everything was divine. The wine list featured many interesting options and we loved the Simonsig blend that complemented our steaks. Breakfast was a beautiful expansive buffet of both hot and cold options that was frankly a bit overwhelming! I rarely eat a big breakfast but there was so much to try, how could one not indulge just a little? One in our party has Celiac Disease and again, the staff was amazing in making sure his dietary restrictions were accommodated. Everyone that helped us was friendly, funny, and eager to make our experience the best it could be. We truly had such a lovely time at both meals.
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