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For other destinations and types of holiday, visit Kuoni
For other destinations and types of holiday, visit Kuoni 
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Alfred & Makoto Yamaguchi

Makoto is a member of the hospitality team at Kurayado Iroha ryokan on the ‘island of the gods’, Miyajima. Her job title is ‘nakai-san’, a traditional role for which there’s no direct translation but which is a key aspect of the Japanese concept of omotenashi, meaning ‘to look after guests wholeheartedly’.

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