Payments
 
What is the cost of the Kuoni deposit?
When is my balance payment due?
How can I pay?
Do you make a charge for payments made by Credit card?
Payments I have made on my booking are not showing on my invoice. How can I check they have been received?
Can I ask family and friends to pay money towards my holiday as a wedding present or a gift?
 
Airline information
 
How do I find out my airline locator?
Which airport terminal do I depart from?
What is the flying time to my destination?
How can I arrange assistance at the airport or on my flight?
What is my baggage allowance?
Will my baggage allowance be the same on internal flights within my destination?
Will there be any restrictions on my hand baggage?
How do I reserve a specific seat on my flight?
How can I book a seat with extra legroom?
Can I make a meal request on my flight?
What is the difference between a Direct and a non-stop flight?
I am travelling on my honeymoon, what name should I travel in?
What does Out of Date Range flights mean?
I am getting married overseas and taking my wedding dress with me. Can I take this on the flight with me?
My flight details have changed since I booked my holiday, why is this?
How do I arrange a cot on my flight for my baby?
Can I make a meal request on my flight or at my hotel?
 
Hotel information
 
How can I book a room for an early arrival or late departure?
Can I make a meal request at my hotel?
Can I request a particular room number or location of room at my hotel?
What meal plan is my hotel booked on?
How can I check the facilities that my hotel offers?
Can I make a meal request on my flight or at my hotel?
Can I request a particular room number or location of room at my hotel?
How can I book a room for an early arrival or late departure?
 
Gift cards and lists
 
How can I purchase Kuoni Gift Cards?
What is a Kuoni Gift List?
 
Name changes, amendments and cancellations
 
Can I make changes to my holiday once it is booked?
I am now unable to travel on my holiday, is it possible to change the name on my booking to another person?
If I have to cancel my booking what would the costs be?
If I have to cancel my booking how do I need to inform Kuoni?
How will I know if my booking has been cancelled?
 
Post-holiday queries and complaints
 
We have a complaint, how do we complain?
I followed the above procedure for complaint, however on receiving a response I am unhappy with the outcome?
I have a query after travel and wish to talk to someone?
My flight was delayed - Can I claim compensation/What do I do?
Lost Property - I have left something at the hotel/on the flight/on the transfer
On return from my holiday, I have received my Credit Card statement and I believe I have been incorrectly charged by the hotel/car hire company. What should I do?
We had booked an excursion but then became unwell, or were unable to take the excursion. Can I claim a refund?
 
Weather, visas & vaccinations
 
What will the temperature, sunshine hours and rainfall be for my holiday destination?
Do I need a visa for the destination that I am travelling to?
What vaccinations will I need for my holiday destination?
 
Kuoni Plus offers
 
How will I know if a Kuoni Plus Offer applies to my holiday?
Is a Kuoni Plus offer guaranteed?
What Wedding Anniversaries are covered in the Kuoni Plus offers?
 
Your holiday documents
 
When will I receive my invoice?
Can you email me a copy of my invoice?
My name has been spelt incorrectly on my invoice, what do I do?
Will I receive a reminder when my balance payment is due?
When will I received my holiday tickets and itinerary?
Can my holiday documents be emailed to me rather than posted?
Do I need vouchers for my transfers or hotels?
How do I order additional luggage tags or itinerary booklets?
 
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