What to expect
- Sleep Quality
Last 5 reviews
Plush hotel in the french quarter
This hotel was great for a luxury stay in the centre of Hanoi for a few nights. Location is good in the luxury French Quarter area, walking distance to the centre and main sights. General feel of the hotel and rooms is a very good luxury standard, the welcome was fantastic at check-in and service impeccable. The room itself was very large - even the cheapest options, the only negative is that the cheapest rooms are internal facing overlooking the courtyard. Recommended.
Could be better
My expectation for this hotel was high. Staff were friendly and buffet breakfast was amazing. Location was a bit of a walk away from Old Quarter but it was alright. Pleasent stay but facilities need to be upgraded. Toilet door couldn't close properly. The water was either too hot or too cold. Air con was not cold enough. Check out lack efficiency, the reception didn't even have cash for change and I had to wait for the money to be returned. Plenty of room for improvement.
French Flare in the Opera Suite with Great Location
I stayed in the Opera Suite which is actually a Junior Suite in Hanoi De L'Opera Hotel. The entire suite is decorated in exquisite French-inspired decor, with wooden flooring. The Opera Suite has a floor area of 46m² and has three general areas: Sleeping Area, Lounge Area and Bathroom. The sleeping area in the Opera Suite of Hanoi De L'Opera Hotel occupies the left corner from the entrance to the suite. A huge large King bed with thick mattress, making the bed a tad high, draped with four large soft pillows sits in the of this part of the suite. The sleep quality is excellent providing great sleep throughout the three nights of my stay in the hotel. The bedside tables on either side of the king bed make a great spot for one to set up a base for the charging of their lifestyle devices. There are power outlets, with international plug sockets, by the bedside table on both sides of the bed. This provides great convenience for guests staying in this suite. Smack right in front of the king bed, enclosed in a chrome cabinet, is the only TV in the suite. The 36" LCD TV comes with numerous local and international channels, provided guests with entertainment to kill time during their time in the suite. Unfortunately, the TV can only be viewed from the bed, it cannot be swivelled to face the living area. Behind the TV cabinet, placed by the windows in the Opera Suite, is a work desk for guests to do some work. The desk is sufficiently sized for one to do some work on, yet not too large that it hinders the movement of guests in this part of the suite. A desk light is the only decoration on this desk and the hotel places some magazines on the desk to provide guests with some reading materials to occupy their time. There are a couple of power outlets underneath the desk, which is a clever way that the hotel employs in order not to clutter up the desk. The Lounge Area of the Opera Suite in Hanoi De L'Opera Hotel is to the right of the entrance to the suite, next to the bathroom. The centrepiece of the Lounge Area would have to be the contrasting single-seat high back red armchair and the light purple two-seater couch with a rattan glass top coffee table placed on a carpet. For extra illumination, the designers of Hanoi De L'Opera Hotel placed a floor light that resembles those used in movie sets by the window. As mentioned previously, the TV cannot be swivelled for guests in the Opera Suite to relax and watch from the lounge area, hence I would think the purpose of this lounge area is purely to chill and sip some drinks from the minibar. The minibar is placed in the cabinet behind the two-seater couch in the lounge area. The minibar also acts as segregation between the lounge area and the wardrobe. The bar fridge is placed on the left of the cabinet, while in the right cabinet, guests can find wine glasses and champagne flute. I do find it weird that regular drinking glasses are not placed in the suite, we had to call up the operator to get these regular drinking glasses. All items in the fridge are chargeable. Guests can find complimentary coffee and tea as well as coffee cups and electric flask on top of the minibar cabinet. I thought adding a power outlet at the minibar would be great as it would save us the trouble of boiling water from other parts of the suite (such as the bathroom). At the end of the suite, behind the minibar area is a double panel wardrobe. The size of the wardrobe is alright, sufficient for us to place our four days worth of clothing. Guests can find an in-room safe placed on top of the three-tiered drawer inside the wardrobe. Iron and ironing board are also well placed inside the wardrobe, which does not obstruct the use of the wardrobe space. On the right side of the wardrobe is where one can hang longer garments. The bathroom is immediate to the right as one enters the Opera Suite from the entrance. The French inspiration decor extends into the bathroom, laid with pearl coloured tiles, marble walls and white themed walls, the bathroom looks clean, bright and classy. The semi-open bathroom is walled on one side and draped with curtains on the side where the bathtub is placed. The first thing that caught my attention opening the French-inspired double panel wooden doors is the large mirror with Hollywood styled lighting surrounding the mirror. The bathroom has a single sink which is placed on one side of the sink countertop. The placement of the sink provides more space for guests to stow their toiletries. Towels are stored in the open cabinet beneath the sink. A cushioned stool is placed in the bathroom by the bathtub for guests to doll themselves up in comfort. Hanoi De L'Opera Hotel provides good quality bathroom amenities To the left of the sink is where the toilet and walk-in shower cubicles are located. These cubicles are large enough to provide one with space and not feel too constricted while using these cubicles. The rubber lining on the doors of these cubicles means guests would have to open one door in order for the other door to open. Guests using the door to the walk-in shower would have to be careful as the placement of this door is angled in a way that it might hit the sink countertop if one opens the door with force. The walk-in shower cubicle does not feel cramp and cataphoric. A bathtub is placed opposite the toilet and shower cubicles. This is the part of the bathroom where a curtain separates the bathroom from the rest of the suite. The curtain can be drawn to provide spaciousness for guests while taking a soak in the French-inspired clawfoot bathtub. When guests turn on the tap, water would flow from the tap as well as the showerhead that is by the bathtub. I do find it peculiar that the tap for the bathtub does not come with a switch that toggles between the tap and the attached shower head at the bathtub. I find the service that I received in Hanoi De L'Opera Hotel is top-notch. The moment our transport from the airport pulls up to the front porch of the hotel, the friendly and helpful porter was standing by ready to receive us and volunteered to help us unload our luggage. I observed as soon as we were at the reception with our luggage for check-in, the staffs at the front desk sprung into action like clockwork. One staff would be focused on processing our check-in, another staff went to the back of the reception desk and presented us with a welcome drink, and yet another staff was standing by ready to help us carry our luggage to our suite. The staff at the reception welcomed us with the biggest smile on her face. Despite being hours earlier than the usual hotel check-in timing, the front desk staff processed our check-in efficiently and allowed us to check into our suite. As we have made some request for the orientation of our suite in the hotel, the staff counter proposed to have us shifted to another suite. According to her, the original orientation we wanted is facing a newly opened club, where music would play into the wee hours of the night. Such a gesture goes to show the staff genuinely wanted to provide good service to guests. The excellent service did not stop at the front desk. It is apparent in the other parts of the hotel. The staffs at the swimming pool and gym were very hospitable. One staff even showed us around the swimming pool and gym, and another passed us a bottle of chilled water from the fridge inside the gym. Whenever we were at the swimming pool area, the staffs stationed here would always welcome us with a friendly smile. The housekeeping staff not only tidied our suite tirelessly every day and ensured that we would come back to a nice clean suite. The housekeeping staff also performed turndown service every evening, placing a couple of chocolates by the bedside table. On the second day upon returning from our trip in Hanoi, I noticed one of the bedside tables was shifted slightly out from the wall. The observant housekeeping staff must have noticed that I had set up a charging station for my lifestyle devices and shifted the table outwards so that I will be able to access to the power outlet. It is such attention to details that make staying at the hotel a great experience. The staff at Cafe Lautrec, where breakfast is served, worked with attention to details and efficiency. They would always welcome us every single morning when we were there for breakfast. They left no empty plates and mugs on the table so that we can return to a cleared table and continue to have our breakfast. The staff was even brought us a menu with items we can order for the chef to prepare ala minute. There was one instance I ordered some eggs and wanting to collect them after I had my meal, instead of leaving it by the egg station, the staff went around the restaurant and had the eggs delivered to me. The swimming pool in Hanoi De L'Opera Hotel is located on the third floor. The enclosed indoor swimming pool is touted to be the only heated swimming pool in Hanoi. Despite the small-sized pool, one can still get some decent laps swimming in it. Hanoi De L'Opera Hotel is also equipped with a small gym located on the third floor next to the swimming pool. The gym, although being small, is well equipped with modern exercise machines such as treadmills, weight machines and stationary bikes allowing guests to get some decent workout. There is even a small corner of the gym dedicated for guests to practise yoga. I had a very comfortable stay in the Opera Suite in Hanoi De L'Opera Hotel. The suite is spacious and the French-inspired decor adds character to the suite. The air conditioning in the suite is excellent, which is a relieve to the heat outside the hotel. The bed is very comfortable to sleep in, provided me with excellent sleep quality. However, the only flaw in the suite is the placement of the TV, which I could only watch while lying on the bed. The service I have received in the hotel is top-notch. Every staff made me feel welcome and were always seen wearing a smile on their face. Their attention to details further adds to the reason why staying in this hotel is a wonderful experience. Customer-orientation seems to be deeply infused into the staffs when it comes to dealing with their guests. The location of the hotel is a major plus point making it a great place to explore Hanoi. I will no doubt stay in Hanoi De L'Opera Hotel the next time I visit Hanoi.
Questionable 5 star hotel - would depend on the room assigned
Stayed here for 3nights on the 5th floor and then went to Halong Bay, and returned for one more night. The first 3 nights were terrible - the room assigned was musty smelling, the light fixture above the bed didn't work, and the shower had two settings - excruciatingly hot or frigid cold. the room is VERY dark and the bed is VERY elevated. Weird. i requested to change rooms because the dank, musty/mold smell of the room bothered my asthma. They reassigned us to a room on the 4th floor - that was even darker than the one on the 5th, smaller, and just as dank and musty smelling. We elected to stay on the 5th. The front desk offered to send up a dehumidifier and candles but we declined. Rooms on the lower floor (only 8 floors) are definitely noisier as the rooms surround a courtyard where loud music could be heard. On our return to the hotel after Halong Bay, we were met by the manager in the lobby. He apologized for our initial discontent and explained that it was due to Hanoi's humidity. We were assigned a room on a higher floor and it was infinitely better. There was no smell in the room and i could actually breathe. Thank you to the very kind manager for doing that. On my return home, i received a satisfaction survey from the hotel and i outlined our grievances. And i got a response - explanation and an apology from the manager within 24hours . Apparently the hotel room is intentionally dark to simulate a night at the opera and to help guests relax. Well - kind of hard to relax when you have very loud music playing in the courtyard. Pros - breakfast was lovely, management takes complaints seriously, the hotel is well situated - a short 10 - 15 min walk from the Old Quarter, lots of lovely restaurants near the hotel. We felt very safe walking around at all times. Also the hotel kindly stored our luggage for two nights without charge. I gave the hotel 3 stars because i had high expectations and was disappointed. When we were in Ho Chi MInh City several people told us we would love Hotel de l'Opera - it was 5 class all the way & we just did not experience on the first stay. Had we initially been assigned a room that was not musty smelling - i would have given the hotel 4.5 stars.
Good location for a visit to Hanoi
Stayed here for a couple of nights whilst on a tour of Vietnam. We were upgraded the first night as we are on our honeymoon and the room was spacious with w lovely roll top bath. The hotel kept our luggage whilst we did a cruise on Ha long Bay which was kind and when we returned we were given another room which had a very large comfortable bed and clean bathroom. The room however has a rather strange smell a bit like dirty drains which was possibly due to there being an uncovered drain hole in the bathroom but this was the only issue we had. Breakfast has a very good choice with service from staff through the hotel very efficient and polite. Would be happy to stay here again.
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