Guest reviews Kimpton Hotel Palomar Washington DC

by luissX8323ZX

I would never stay nor recommend anyone i know to stay at this hotel, COVID on No COVID restrictions, over prices, staff

I have so many complaints about staying at this hotel since checking in on Feb 26th at 430PM. #1. I would recommend since there were minimal hotel guest staying at this hotel, to at the very minimum inform a guest that you have to request a coffee maker and microwave during your stay, its not information they readily provide you unless you ask, that's unacceptable. #2 Provide basic customer service in term,s of having hotel staff ask if room service is needed, I purpously did not leave the do not disturb sign on my door to see if staff would ask if i needed a room refresh since I stayed two days #3 The night manager on the 26th asked if I was informed of the complimentary bottle of wine, I told her no, while she did offer it, I asked why didn't the staff that check me offer this? # Hotel states that there is valet service, when I asked at check it, they staff stated that there is no valet available and that I would have to find my own parking somewhere # The hotel on their website and booking .com states that their is a restaurant and bar; however, on the evening of Feb 26th, I called the front desk to ask what time the restaurants would close, i was then notified that the restaurant is closed, I asked when will it reopen, the front desk staff stated that it was indefinitely closed. I asked wouldn't that have been information that you could have provided at check in? At least provided a list of local eateries that deliver to the hotel 100s of hotels and I decided the choose a hotel with staff that have minimal customer service skills, with the exception of the night manager and the front desk staff on the day of check out who at least made an effort to accommodate me during my stay. #5 The hotel charges you for a resort fee at $60 when there are zero amenities provided (ieie hot tub, pool, restaurant and bar, etc) #6. Since you niether offer coffee (unless you ask for a coffee maker, and staff should expect you to need one and no expect you to ask for it) at least offer vending machines or snacks at purchase either on the floors or reception lobby desk, they do neither of these things, make a conscious effort to try and make accommodations for your guests needs. I would never stay nor recommend anyone i know to stay at this hotel, COVID on No COVID restrictions, over prices, staff unwilling to be hospitable and attempt to at least want to do the basic things.

by E183DNdenisea

OVERPRICED LIPSTICK ON A PIG!!

We stayed at this hotel for two nights while visiting DC. The only good thing at this hotel was the valet service and valet parking. They were very accommodating and wanting to please. Kudos to the Valet! The rest of the hotel experience was below subpar, if that is even possible? I am unsure if we got the last room available or one that was never used. The room was OLD and outdated and reminded us of a cheap hotel room. The room was way too hot and stuffy, with no way of actually turning down the heat despite there being controls. The yellow chair by the desk was disgustingly filthy. There was no coffee machine, mini bar, or robe in the room, as suggested in the room amenities and description. When we initially turned on the water to the shower, a dead fly or spider fell out of the faucet. There was no water pressure, and dribbled from the showerhead. The front desk personnel had attitudes with a rude demeanor as if they were put out because we wanted to check-in. Not sure why they even worked here. They don't seem happy or enjoy their job—definitely zero customer service capability. The neighborhood is fine. The hotel is located northwest of the Whitehouse, about a 30min walk. It is about 4 miles from the DC Capitol, or a 1 1/2 hour walk if that gives you an idea of its location.

by vetgirl69 Fort Lauderdale, Florida

Resolved credit card issue

I stayed at this hotel for three nights during the Thanksgiving holiday. It was a JetBlue package vacation pre-paid . During check in the hotel asked for my credit card for incidentals which I gladly handed over. No incidentals were charged to my card but I received a charge from the hotel when I returned home from the trip. Apparently the hotel was a Kimpton when I stayed there but on December 1 changed the Royal Sonesta. Kimpton will not respond to my request for the charge to be reversed or why my card was even charged. Unfortunately this is not a Kimpton hotel anymore and there’s no one there to talk to about it. Beware about giving your credit card to the front desk when you pre-pay for your vacation.I have stayed at this property many times and it is definitely lost its charm.

by anastasiya1232016 Baton Rouge, Louisiana

OVERPRIZED!!!

The only one good thing about this hotel is his location. Room is outdated. The bathroom could be more clean.$57 per day is too much for parking. There are extra charges after taxes so after all you can find much better hotel for this money.

by TravelDC1030

Worst Hotel Experience Ever

I was refused service because my credit card did not have a chip in it. I made my reservation on their website where I had to enter in my credit card and used the EXACT same credit card when checking in. They said that was their policy that all Credit cards must have chips even though this was never communicated at check out. I called the customer service number and they were surprised by this as they have never heard of this policy. If there is a policy as to what types of credit cards can be used it should be clearly noted on your website especially at check out. There was no such thing. This was going to be my first time staying at this hotel and as a result of their refusal of service I will never stay here and will tell everyone else to not stay here. I usually stay at Marriott where I am a Platihum Elite member so went over to the W where they happily checked my in with my credit card with no chip.