Guest reviews Kimpton Hotel Palomar Washington DC

by E183DNdenisea

OVERPRICED LIPSTICK ON A PIG!!

We stayed at this hotel for two nights while visiting DC. The only good thing at this hotel was the valet service and valet parking. They were very accommodating and wanting to please. Kudos to the Valet! The rest of the hotel experience was below subpar, if that is even possible? I am unsure if we got the last room available or one that was never used. The room was OLD and outdated and reminded us of a cheap hotel room. The room was way too hot and stuffy, with no way of actually turning down the heat despite there being controls. The yellow chair by the desk was disgustingly filthy. There was no coffee machine, mini bar, or robe in the room, as suggested in the room amenities and description. When we initially turned on the water to the shower, a dead fly or spider fell out of the faucet. There was no water pressure, and dribbled from the showerhead. The front desk personnel had attitudes with a rude demeanor as if they were put out because we wanted to check-in. Not sure why they even worked here. They don't seem happy or enjoy their job—definitely zero customer service capability. The neighborhood is fine. The hotel is located northwest of the Whitehouse, about a 30min walk. It is about 4 miles from the DC Capitol, or a 1 1/2 hour walk if that gives you an idea of its location.

by vetgirl69 Fort Lauderdale, Florida

Resolved credit card issue

I stayed at this hotel for three nights during the Thanksgiving holiday. It was a JetBlue package vacation pre-paid . During check in the hotel asked for my credit card for incidentals which I gladly handed over. No incidentals were charged to my card but I received a charge from the hotel when I returned home from the trip. Apparently the hotel was a Kimpton when I stayed there but on December 1 changed the Royal Sonesta. Kimpton will not respond to my request for the charge to be reversed or why my card was even charged. Unfortunately this is not a Kimpton hotel anymore and there’s no one there to talk to about it. Beware about giving your credit card to the front desk when you pre-pay for your vacation.I have stayed at this property many times and it is definitely lost its charm.

by anastasiya1232016 Baton Rouge, Louisiana

OVERPRIZED!!!

The only one good thing about this hotel is his location. Room is outdated. The bathroom could be more clean.$57 per day is too much for parking. There are extra charges after taxes so after all you can find much better hotel for this money.

by TravelDC1030

Worst Hotel Experience Ever

I was refused service because my credit card did not have a chip in it. I made my reservation on their website where I had to enter in my credit card and used the EXACT same credit card when checking in. They said that was their policy that all Credit cards must have chips even though this was never communicated at check out. I called the customer service number and they were surprised by this as they have never heard of this policy. If there is a policy as to what types of credit cards can be used it should be clearly noted on your website especially at check out. There was no such thing. This was going to be my first time staying at this hotel and as a result of their refusal of service I will never stay here and will tell everyone else to not stay here. I usually stay at Marriott where I am a Platihum Elite member so went over to the W where they happily checked my in with my credit card with no chip.

by MikeLee038 Williamsburg, Virginia

A Fantastic Stay

My wife and I were recently moving from Pennsylvania to Virginia. During the long move, we decided to stay overnight at the Kimpton Hotel. I was blown away. The room's very nice and spacious. Clean and tidy. The staff is kind and very knowledgeable. Best of all, all wearing masks and going above and beyond for everything we asked. I especially want to thank the Gentleman at the front desk, Douglas. My wife and I must have bothered you 10+ times on our stay. But each time, you were super helpful and HONEST. Not some customer service bs most people spew. We appreciate that! Give that man a raise! ;D We will be back! Douglas; hope we meet again, my friend!