What to expect
- Sleep Quality
Last 5 reviews
Great location but poor vlaue for cost
Bathroom plumbing problems, poor television reception, computer problems when checking in and out. Room Payment was made online and confirmed. Reception requested $100 Amex voucher against any charges -- none were made -- and at check an additional undisclosed fee was charged against the voucher! I have stayed at this site frequently when was owned by Radisson and it was an excellent hotel.
Erroneous Charges / Not happy
Update:We have just been emailed that we spent $166 on minibar - this is not true. I am very displeased by how unprofessional the hotel is. First at the front desk they tell us their are charges for using their restaurant and then when we dispute these charges they are telling us that we used the minibar. We did neither and seems like something fishy. We will continue to dispute this charge. ** We arrived late on Dec 27 during a family visit to DC for the holidays. The room itself is nice but there is a daily $26 resort fee. Um - includes wifi only but no coffee, no free water. Bottled water costs $6. We paid $57 and change for a two nights stay but then charged an additional $166 on our card. The front desk told us that there was restaurant charge but we told him that wasn't true. He took it off -they should be checking the room key card before allowing room charges.
Surprisingly bad service, bad room design—read for details!
The service is laughably bad. One evening, we pressed the “concierge” button on the in-room phone and asked the person who answered about any events going on and the answer received was, “I wouldn’t know better than a google search.” The next day my wife walked into the hotel’s restaurant to ask if they’d break up a $10 bill so she can tip the bell hop, the guy literally said, “No, I cannot” as he walked away from her. The bell hops we interacted with were helpful. We were in a room with a King bed on the 8th floor. The room was supplied with the worst single-ply toilet paper, closet doors that swing outward into the room despite insufficient space for that design, and the thin flat hand soap gets completely stuck to the light-weight flat soap dish once the soap is used once. The shower hardware all sucks—thin streams come out of the shower head and the handle was close to broken.
Kimpton in name only - The magic is gone....
As we have worried might happen, the takeover of Kimpton by the International Hotels Group has wrung pretty much everything that is special out of this hotel. The edge and alternative "boutique" and "fun" are completely gone. This is now just like staying in any similar hotel. No yoga mat in room, no "raid the mini bar" coupon. Probably the last time we choose a Kimpton over another chain based on any previous perception of the special and unique experience. Good: - Double queen room was very large and well-furnished. - minimal sound transmission between rooms - Staff was friendly and responsive to special requests - Location near DuPont Circle (~4 blocks to Metro) is very convenient Bad: - Even though my request for a feather-free room was noted on arrival, and confirmed when we were handed the keys, the comforters on the bed were feather. Took an additional request to get that remedied. - Housekeeping staff blew right into the room while we were there. pretty embarrassing in both directions. - Evening wine is cleared really early, don't arrive expecting a glass during the last 15 minutes of the nightly reception.
We enjoyed our stay at Hotel Palomar, especially the comfortable beds and hospitality provided by staff. The hotel’s location is perfect - close to the Metro, restaurants, various shops and a market. The daily wine hour was a nice touch! We would definitely stay here again.
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