What to expect
- Sleep Quality
Last 5 reviews
I never write reviews but felt like I had to after a disappointing weekend at the Kimpton Palomar. I love Kimptons and stay in them whenever I can. This one was definitely not up to the standards I expect from them. There was no valet, although the website says there is one. We were not given any advance knowledge of this and there wasn't even a sign out front to notify us. If we were given notice we would have planned ahead instead of scrambling last minute for parking after a long drive. When booking the reservation, I informed the hotel that we were bringing a dog and they said they would provide a bed, bowls, etc. There was no such things waiting in our room. I had to go down and ask for a dog bed. A man came up with bowls, no dog bed. Little details such as these are what usually set Kimpton hotels apart. The location of the hotel is excellent but other than that, nothing sets it apart. It is also notable that our room was quite tiny, but that is to be expected in a city hotel. Overall the property felt dark and drab.
Me and my fiance have stayed at kimpton polamar numerous times and everytime is something to remember . Top notch service and the spa tubs are amazing ! By far the best in the area and we have been to lots of hotels. We love it and will be back ofcourse. Staff go above and beyond .fantastic place !
A Reasonably Priced Hotel steps from Rittenhouse Square
We love Kimpton Hotels however it’s been a year since we felt comfortable enough to travel. The Palomar is a great place to stay while visiting Philadelphia. The room we stayed in was spotless and the steps that have been taken as a result of the Coronavirus have only made our stay more enjoyable. Even the television remote was wrapped in plastic to assure us that everything in the room had been sanitized. Complementary coffee was provided by the staff at the front desk however they poured the coffee to limit exposure to the coffee urns. Everything they did only made us feel better about our choice of staying at this wonderful hotel.
Showerless in Philadelphia
The room was nice and appeared to be recently redone. However, the hotel advertised valet parking on its website, but had no such parking. Upon check-in, we received a list of services not provided, including valet parking. Shouldn’t a hotel tell you beforehand if it is not offering this service? Even worse, the shower in the room was broken and did not work at all. Moreover, the stopper on the tub was broken so that you couldn’t even take a bath. Again, isn’t this the kind of thing that housekeeping should check before a room is offered to a customer? We’ll be sure to avoid this hotel in the future. There is a Sofitel across the street. We’ve stayed there before (it was fine), but we thought we’d try something different. Well, that was a mistake!
Ugh!! No coffee maker or microwave!!
It’s super aggravating when you’re used to IHG hotels having nice touches like coffee maker, fridges, and microwaves in room. This hotel doesn’t even have a microwave available for use in lobby! We need to bring own food for a family member with serious allergies so the excuse that “we don’t have microwaves due to Covid because it’s one more thing to clean” shows that comfort of guests is NOT a priority. We like the location but please change this bad policy! You are losing business due to this (see other reviews as well) including our future business unless this is changed.
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