What to expect
- Sleep Quality
Last 5 reviews
Do Not Stay!
Just left this sad Hotel! Not as advertised at all! Definitely false advertisement and to top it off nothing was posted as what the hotel had to offer on their website. Arrived at nite so didn’t see that parking was $45 a night, when ask for keys to move car, the attendant said he couldn’t with an attitude! After 5 minutes of yelling he finally brought me my vehicle. Along with about six others waiting outside for their car while the concierge had to find him first. There are a lot of hotels in this area, Do Not Stay here! There are no amenities what so ever and again did not state updated info on their website. The hotel restaurant was closed, extra fees when checked over $200, no free breakfast,(thank God there are stores and cafes to eat) no microwaves in rooms and should have know by the dirty lobby furniture! Could have stayed in a Hyatt or Motel 6 would have been better...Horrible hotel!! They need to close!
over all terrible experience
SO many issues but since I can only use 200 I will talk about 1 - fire alarm went off at 2am- we didn't see a single staff member and saw people with no masks running up the stairs with liquor and smelling of pot - . no security to be seen. NEVER saw staff- we are outside in thecold and the the fire department is who let us back in- still no staff we went to our floor and there was a dog barking- I tried to call the front desk and again buttons didn't work when I checked out no mentioned of fire alarm and surprise at my mention
Definitely Not A 4 Star Hotel
Not sure who’s rating hotels but this is clearly a 3 star hotel at best. I start by saying the furniture in the room is a little dated. Most importantly, my bed was extremely uncomfortable. I write this post at 4:20 am as myself, wife, and son toss and turn. Nobody is getting a good night sleep on this lumpy bed. This bed should have already been retired ! I’m very suspicious about truly pulling the covers back and see what’s going on under the covers. Extremely disappointed with my sleep. Definitely won’t be coming back to this Kimpton.
Don’t stay here with family
Stayed one night. Booked on the app. I have IHG status. Mina at front desk was condescending, couldn’t find my reservation, told me I wouldn’t be billed and instead created a new reservation for me. I asked if an upgrade was available, she said that I booked the best room (not true). I told her the app showed better rooms and she said they were booked and mine was nicer. The room had a broken mirror and had significant water damage on window sill, and other issues such as the sliding doors not working. The point of booking a suite with kids is to have have doors at can close. It also smelled like marijuana the entire time coming through doors and walls and my kids kept asking me “what is that terrible smell?” They also charged me for both reservations so I had to call back and ask them to credit me. I love Kimpton’s so this was really disappointing and an awful stay. I booked a suite, it was 3x the cost of a room. Not worth it.
Wow and wow again
This is a beautiful historic hotel. The staff is very professional and friendly. I was offered an upgrade to a spa suite and... well I’m speechless at how nice it is. The views are great, comfy bed, and convenient location. The only little surprise will be the self parking which is pricey at $34 and 2 blocks away. Still... hard to complain when you are in the city in a beautiful hotel.
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