What to expect
- Sleep Quality
Last 5 reviews
Tired and Worn Property
Needs a complete refresh. We've stayed at the Monaco at least once per year since it opened, and the hotel has needed a complete refresh for several years. It used to look absolutely stunning and beautiful, now it just looks tired and worn. Ripped upholstery on furniture, badly worn carpets, loose bathroom fixtures and a horrible mattress in our room indicate a ton of deferred maintenance. This beautiful old historic building deserves better.
Tired, OLD hotel
Just checked in. Long wait to check in, understandable with lack of employees because of Covid. Went up to room- dark, old, needs refurbishment desperately- feels and looks dirty. TV does not work. Furniture is chipped, walls and closet doors have scuff marks, no hand towels, Unfortunately i am here for 2 nights for business meeting. I would not come here again and probably will never stay in another Kimpton hotel again. There must be better hotels in Baltimore- this one is to be avoided.
Historic hotel, beautiful architecture and spa like room. Carpet older looking but this is definitely more than as n a regular four star hotel. Everything was working in the room. It was clean and had minimal amenities and you could access or request other things at the front desk. Great morning beverage station in the lobby area. Friendly and helpful valet/front of building staff. Shower has one glass panel but gives a spa like feel.
Another fabulous KImpton
Loved this place. The lobby is unbelievably beautiful. Check in is one level above, can access either from the beautiful marble staircase or elevator. As inner circle members we were upgraded to a suite which was perfect. Corner room, doors which closed between the living area and bedroom, typical comfy Kimpton bed, bathroom with both shower and jacuzzi tub. My only complaint about the hotel is the area which is pretty gritty, not Kimpton's fault. Fully 50% of the restaurants in the area are closed, but the ones that remain are fine. Staff was friendly
Wanted to love it
We booked an impromptu trip to Baltimore as a birthday weekend getaway for our two small children who have birthdays in early August. The plan was to hit up the National Aquarium and do a silly night at the nearby Medieval Times for the kids. The priority for our hotel search was #1, walking distance to the aquarium, #2, a suite so we could put the kids to bed in their own room around their 8pm bedtime and still have space for my wife and I to enjoy/relax and #3, a place that looked nice. We booked the Kimpton Hotel Monaco because it satisfied both of these and I've had very good experiences with Kimptons in the past. The Good: I reached out to the hotel in advance of our arrival and they could not have been more welcoming / accommodating. The location: Very walkable if you want to do things around the inner harbor. The hotel building itself, the outside facade and the lobby, are beautiful. It really is a wonderful building. The Rest: It's hard to even write this because I'd never want anything to reflect poorly on the staff who did what they could to make our stay a success. But to be blunt, our room and hallways are in disrepair, and in desperate need of both routine maintenance and serious renovation. We had a corner suite which we were told was the nicest available room. The furniture was in shabby condition, we had large and obvious cracks in the sink, large sections of grout missing from tile, cigarette burns and holes in worn and torn carpeting, and surfaces we could tell have not been cleaned in a long time. This was a surprise since we have stayed in Kimpton hotels in other cities before and they have always been very nice. Before we arrived we made sure to ask for bedding for the pullout sofa in the suite so the kids could sleep there. There were sheets and blankets but no pillows. So upon our return to the room on our first night we had to wait the better part of an hour for someone to deliver pillows. Apparently there was only one person to help with service issues like this for the entire hotel at 9pm. That's a lot for one person! Which also makes me think the hotel might be going through some staffing/bandwidth issues. It might be pandemic related but who knows. The other thing that was a little odd was that we left our room at 9:30am the first morning and did not return until 4:30pm. One would think that would provide an ample window for housekeeping but upon our return nothing had been done. We didn't have plans to go out again with two exhausted kids so we let it go. The hotel looks like it once was something special in its glory days, but something needs to happen to get it back here. I'd call it a 3 star property with very friendly and accommodating staff, but perhaps stretched too thin to provide 4-5 star service.
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