Guest reviews Westin Park Central, Dallas

by nonrevflight Atlanta, Georgia

A Perfect Stay

This is a fantastic property located near the junction of I-635 and US-75. It is close to both Dallas airports and a variety of popular attractions. I was greeted by a friendly and professional front desk agent who answered all my questions and made me feel quite welcome. I was very impressed by the ambiance of the lobby and wouldn't mind spending time there on a future stay. The room was spotless and smelled quite pleasant. Everything was exactly how it should look and made for a very peaceful stay. The shower is good, but took a little bit of tinkering to find the right temperature. The bed is like laying on a cloud--it will definitely put you to sleep immediately. Breakfast was tasty at Urban South Dine--the restaurant in the lobby. The staff took excellent COVID precautions and prepared excellent and filling meals. If you bring a car, there is paid parking as well as free parking across the street. We used the free parking--do be aware it is a bit of a walk across an intersection and the lot does not feel the safest at night. The hotel could improve by putting up better signage in the lot so guests knew it was for the hotel. Nonetheless, I appreciated the opportunity to save a few bucks on parking. Use your judgment here.

by 987calliec

This is exactly what we needed! Pet parents, this is perfect for you!

I travel for work a lot and always stay at Marriott hotels. This is for sure one of my top experiences. I was absolutely blown away with the cleanness of the whole hotel especially the rooms. The employees were all friendly, prompt, and very helpful. Kamaira at the front desk went above and beyond and has great customer service skills. We brought our puppies along with us and there are PLENTY of grassy areas/sidewalks around the property to walk your dogs and let them out. Great experience, it’s just what we needed! Thank you, Westin Dallas!

by johnjC4769DY

Great Stay

Eloisa and Kamaria were very attentive and accommodating...I’ve stayed at a lot of places but the Westin Park Central is top tier !!!!!!! I will definitely come back to visit this location I’m pleased with my stay here after a long day of traveling😁

by rosalvaa722

VERY NICE

Friendly staff, awesome customer service! The room is clean, nice and cold! Great location! Nice and quiet. The view from my room is amazing! Really considering staying another night! Definitely recommend.

by karld118 Indio, California

Westin Should Take Their Name Off This Hotel

The hint of what was to come occurred at check in where the Food & Beverage Manager (who was checking guests in) was too busy flirting with a sales rep to be bothered to attend to guests checking in. Then when she finally got around to actually doing her job she made a point of repeating to me that I was using points for my visit. Was this to put us in an inferior room because this wasn’t a revenue generating visit? The room that we ended up with had no comforter and a thin blanket with a well worn not so “heavenly bed”. The toilet appeared to be a remnant of the 70’s and took almost as long to fill after flushing. The lamp next to the bed was cracked and left to enhance the already weathered room furnishings. I’ve stayed here many times years ago and I remember when this hotel was truly identifiable as a Westin property. Those times are long gone. Dallas has many hotels to choose from. I suggest you stay elsewhere.