What to expect
- Sleep Quality
Last 5 reviews
Nice rooms, thin walls
Just completed a week long stay at the hotel. The rooms are very nice and generously sized. The staff are wonderful and everything is very clean. The one downside is that the walls are quite thin. Every night I could hear my neighbours conversations with each other and on the phone. Not a deal breaker for this hotel but something to consider.
Elgert is the best staff member out there
Elgert is very professional and friendly. He provides excellent service. He didn’t even accept our tip after he brought over our car. When we got back he opened the doors for us and called an elevator as well. Great staff member.
Shirley is a true professional!
This is a nice place to stay. Room was clean and comfortable. Big fancy walk in shower with rainfall shower head and no doors (just a single curtain) Great but water runs all over the bathroom. Happy it's not in my house, but the Engineering Dept at the hotel must hate these showers as they are bound to cause issues in the long run. The Daily Grill which is the hotel restaurant is located in a very strange place- It's in the mall. Such an awkward place to have to go to eat in the hotel's dining room, but it is worth the weird location as the food is absolutely a 4 out of 5. Do not order a margarita at the bar though. The bartender gave me a top shelf marg on the rocks in a cocktail glass. He obviously had no idea how to make Texas' most sold drink. It was an absolute travesty that cost $17. Ridiculous! Train your employees please. If you don't want to try to find the weird location of the restaurant just dial up room service and Andrea will take good care of you. She delivers directly to your room with no tip required. The very best thing about this hotel is Shirley the concierge. She is amazing and will go above and beyond. Hey hotel GM, give her a promotion and a raise! She is the only thing making your hotel worth a return stay. Otherwise, there are 15 other nicer properties in Houston to spend your hard earned money on.
MY SERVICE WAS AMAZING
The person that helped me was very polite and courteous. I believe his name was Jaime R. He had glasses and was tall. The entire valet team was very kind!! He made my experience very amazing. I will definitely be returning for another stay. thank you for your great service!
Delightful stay after the Astros game
The hotel staff went above and beyond to make our stay enjoyable. However the drinks we ordered at the hotel bar after the game were less than satisfying; 1 piña colada had a green tinge and tasted fine, the other was clear and tasted like bottom shelf liquor and an overwhelming twist of lime. The bar was positively slammed after the game so I understand and am not upset, but wanted to take note for next time just to order a beer. Our concierge who picked up our luggage this morning (at 6am 😅) was absolutely fabulous and a wonderful conversationalist (sadly I didn't catch his name) and Rafael was also a gem! He remembered us from the day before when we arrived, and considering the crowds from the game that flooded the lobby I consider that a compliment 😁 we will definitely be staying at the Westin again for our annual astros ball game next year. 5 stars ⭐⭐⭐⭐⭐ -Belle Truax
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