What to expect
- Sleep Quality
Last 5 reviews
The hotel itself was nice enough, and the high ceilings were a plus. We were told of all the evacuees when we arrived at the hotel and were told if we see any dog poop to let them know so they can clean it up. We knew that the bars were closed and decided to go anyway to enjoy the new orleans food and relax by the pool. This however was not possible we counted about 75 people mostly kids and it was very loud . people played music smoked weed , sat at our back door with the chair hitting our back door we had to call at 2 am to get the music turned down. I understand helping people in need but maybe the amenities should have been for the paying guests to enjoy We would have gladly changed our travel dates if we had been informed before we went. They said we could call after three nights to have our room serviced because of covid which was fine, but no one showed, and we ran out of toilet paper and towels, luckily we found a housekeeping employee to give us a couple towels but didn't seem very happy to help, and we purchased our own toilet paper. We also dealt with walking past large pit bulls in the hallways who did not seem to friendly and On the last couple days our smoke detector was going off and was told engineering would be up to fix it , they did not show however and when we called back we were told the wont be back till tomorrow morning ang there was nothing they could do about the loud beeping every 30 seconds, i assume they did have a ladder and a battery but decided not to help .
How the mighty have fallen
This used to be our go to hotel in NOLA. Sadly this will be our last visit until changes are made. The hotel is in serious need of upgrades, engineering investment and staff training. Our reservation was made almost a year ago as multiple couples from around the country were meeting here for the Texas game up the road. Then Covid happened and the game was canceled, but we decided to still come and spend a weekend with friends. When we checked in we were told that the hotel was housing those who needed shelter from Hurricane Laura a few weeks earlier. This should have been communicated to guests prior to arrival not at check in. The folks who were sheltering at the hotel have many worries and issues facing them. Their needs and wants are far more serious and completely different than a few couples coming to enjoy good meals and good company. We did not enjoy the constant phone calls and music and discussions/arguments that these evacuees were engaged in just outside our courtyard door. Again this is nothing against these fine folks, they have much to be concerned about. We also didn’t appreciate the smoking that happened just outside our room or at all hours of the day at the front door of the hotel. Again we should have been notified prior to arrival. As for the stay itself the hotel needs work. We checked in and got to our room and the first thing we saw was a partially consumed bottle of water on the coffee table. The bathroom trash can had trash in it. In this day and age of COVID-19 how does the housekeeping supervisor miss these things? Or is it that the rooms aren’t checked by a housekeeping supervisor? The shower has a wire rack to hold soap and shampoo. The problem in our room was one of the wire pieces was missing, so everything fell to the floor of the shower. Two light bulbs were burned out in our room as well. All of these things were brought to the attention of the front desk and were met with indifference. We asked about changing rooms to something that might be cleaner right when we arrived and were told there was nothing else but that we could expect a call later. The agent took my info and said they would be in touch. We went out for the afternoon and never received a call. When we returned we stopped at the front desk to inquire and the person working said there was no record or information on this subject. We just gave up. Same thing for the shower rack and burned out light bulbs. No one seemed to care and they certainly never fixed the issue. Finally, we went to use the gym on our last day. You can’t just go to the gym. You have to go to the front desk and sign in. Then they take your room key and you go up to the gym and someone comes to open it for you. It is quite annoying to wait 12 minutes in a hallway for someone to show up to open the gym. Then after the workout you go back downstairs and wait in line at the front desk to get your room key back. If all that wasn’t enough the gym is falling apart. My wife nearly fell when doing lunges when one of the flooring squares slid out of place. Thankfully she wasn’t hurt but easily could have been. Bottom line, avoid this once great hotel until they invest in the property and in their employees.
Great place to stay!
We just returned from a 4 night stay at the Hyatt Centric French Quarter. The front desk staff were very helpful and friendly. The room was clean and spacious. Since we were traveling during the pandemic, the bar and cafe was closed, which was a real bummer but understandable. Would definitely recommend and would stay there again the next time we return to NOLA!
Bourbon Street Fun
I had such an incredible time. My room had a balcony facing Bourbon St. No worries though...once your balcony door is closed, you can't hear any outisde noise. Trust me, there was a marching band playing below and we didn't even realize it until we opened the door. The customer service was awesome! I'm indifferent about the room service. I get going green, but I didn't like the way the food was packaged. Plus, it wasn't tasty. I only ordered breakfast so I'm not sure how the other food tastes. The hotel is in a fantastic location, which allowed me to walk back and forth to the room for naps and breaks from bar hopping. I would absolutely stay there again.
Good hotel within easy reach of most attractions
The Hyatt Centric French Quarter is a clean comfortable hotel within walking distance of most attractions. The staff are very friendly. The Concierge is very knowledgeable and helpful. Had a great stay. Would recommend
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