What to expect
- Sleep Quality
Last 5 reviews
Friendly and welcoming hotel
I frequently stay at this hotel, and am always greeted by an accommodating staff. This week I came in late on a cold night, and Adrian went out of his way to find me the perfect room. It had a great view and was impeccable. I love the work areas in the lobby, and the friendly staff at the coffee bar is outstanding. Luke always is so friendly and makes great cold brews! I recommend this hotel highly!
Old and tired!
Old and tired room and hallway. Will not recommend unless they renovate. We got the grand king room, which was very spacious with cute OLD furniture. All the cabinets were scratched and are in need of either replacement or at least a fresh coat of paint. A very long blond, or grey, hair on the towels. Bed and pillows were comfortable and lobby looks nice. Our room came with 25 dollar voucher towards a purchase from one of the stores in the hotel. We took advantage of that.
Monday Night in Nashville
I was driving from San Diego to Washington DC and decided to stop in Nashville. The Loews Vanderbilt Hotel was an awesome experience. The hotel itself is incredible in its architecture, not to mention the staff. Adrian helped me with check in and he was so courteous and helpful. The surrounding area of restaurants and parks was very nice to explore as well. I was all around happy with my stay and look forward to visiting this area again; Loews is where I’ll be staying next time as well. Room review: Great shower, comfy/ soft beds. The TV works with any smart phone, heater works well. Great view of the city. Stayed in room 839.
At least the lobby was nice....
Stayed at the hotel with my husband and two young children in adjoining rooms. The lobby was very nice but it stopped there. The hallways on the guest room floors were filthy as was the wallpaper. We walked j to frigid rooms and the heat was broken. The woman at the front desk, whose English was spotty at best, said she would move my daughters to a different floor so they could have heat. Um, you want two young kids to stay alone in a hotel room on a different floor from their parents? The guest rooms were dark with broken furniture- broken night stand in kids’ room and broken curtains and dresser in ours. After 2 hours, an engineer came up and fixed the heat after the front desk worker said she couldn’t help and that a manager wouldn’t be back at the hotel for 6 days. Huh? Shower in our room was dirty. Luckily beds were clean. For such a well knows and seeming-ly luxury hotel chain, this place was the pits. You couldn’t pay us to stay here again.
I stayed at this hotel last night, and had an incredible experience. Adrian at the front desk was so very helpful and friendly - exceptional, 5 star customer service! I stayed in a superior king room, and the quality of the room was superb. I travel a lot for work and vacation, and all the way around, this was one of the best hotel experiences I have ever had - I definitely dreaded leaving!
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