What to expect
- Sleep Quality
Last 5 reviews
We have booked this hotel in November and judging by most of the reviews I cannot say I am impressed. There seems to be a recurring theme with credit cards. When guests check out they are shocked to see that $100 or thereby has been added to their account? The problem appears to be getting this 'error' rectified and the amount overcharged paid back into the guest's account. Do the staff just hope this anomaly is overlooked? I will scrutinise my account and keep a hold of all receipts.
Best service in town.marqute barter.
I stay on business here once a week. Customer sercice is great.bartender is really professional.very clean.margute surely knows her drinks and recommends the best....she really knows the exact drink for the mood you are in..also she is very polite.
So Bad — we couldn’t stay there
Arrive at 9:30 pm after driving 12 hours. Was given a room on the 10th floor. Went up to our room, thought we heard noise in the room but tried our key anyways and it open only to find guests in the room. We dragged our luggage back down to the front desk and explained what had happened . Front desk staff only explained that housekeeping showed that the room should be empty. She then checked us into a different room on the 10th floor and gave us new keys. So we went back to the elevator and up to the 10th floor. Same thing we heard noises outside this new room, this time we knocked and found there were guests in this room too. They had us try our key which open their room which obvious they were not happy about either . At this point we just went back to the front desk and ask them to cancel our reservations. We said if we had stayed there we would have been afraid that someone would have a key and try to walk in on us in the middle of night as we unknowingly did to others. Also during this time of the COVID pandemic I have no assurance that they are keeping track of what rooms they have or haven’t cleaned if they can’t even tell which rooms still have guests in them. Hallways also smelled liked smoke and was disgusting dirty. Ended up finding a different very nice hotel in the same area that about $20 less a night and also didn’t charge for parking . If we had stayed at the Crowne Plaza , there was a $22 parking fee to park in an area with both gates open so definitely wasn’t a fee for secure parking .
Disappointed in Crown Plaza
We stayed for one night only and were disappointed in the quality of the room. The bathroom was small. The room was in Rough shape. The cabinet door would not shut where the refrigerator was stored. The lamp shade was damaged. For the money it was not worth it.
NOT Covid-19 or even NON-Covid 19 Hygiene and sanitary standards whatsoever.
We arrived late at night after 12h drive so we were exhausted and didn’t pay attention to the room, only noticed the bed dirty headboard But was too tired to request a new room. The next am when we stood on the floor, we felt crumbs, saw new clothing plastic tags, and olive’s pits on the floor which indicated the room had clearly not been vacuumed; we had not eaten or used anything other than jump into bed right away; hanging behind the bathroom door was a dirty damp towel stained with body fluids, a small blood stain in one of the two tiny pillows given to us for a king size bed that had only sheets despite the temps being in the 60f*s, the coffee maker was stained but new towels, toiletries, and the usual folded toilet paper seemed to indicate the room was “prepared” for new guests. This is ALL during the pandemic Covid-19 where the standards in cleaness and sanitation should be upmost, this room wasn’t even wiped in the headboard in the bed, absolutely disgusting, dangerous and irresponsible... I payed ~ $100 USD for a night, so I wasn’t expecting 5 star hotel standards of course, but this was basic sanitary and hygiene expectations.
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