What to expect
- Sleep Quality
Last 5 reviews
Can I give this ZERO stars?
Worst hotel experience ever. Upon check in our room was filthy. They attempted to remedy the issue and had hotel staff clean the room. Which caused us to wait in the lobby for over an hour. Room was better but still not to my satisfaction. There was a plug in for USB ports on the side table that was caked with dust and sticky. As I took a bath the drain cap came off and was floating around in the tub. There was broken wall art On the wall, the glass in the frame was shattered. Broken lamp in room. Hotel staff at the bar we’re rude. They had nothing in stock to mix drinks with. Last night I got little to no sleep because of a group of people outside the hotel yelling and cussing. I have NEVER had a worse hotel experience in my life. Not to mention this was for my Mother in Laws bday family trip.
Our family stayed here for 1 night. The front desk lady was rude and she did not assign us the room we booked and paid for. We entered the room and bathroom was dirty, nobody showed up for 30 mins to clean it.
Everything was great from the van driver( Reggie) being very friendly and professional. To the customer service/front desk personnel (Chris)...he was very welcoming and friendly (also the trainee as well) and your bartender Marquita very attentive and friendly and welcoming...superb service from her and drinks was delicious....thank you for the wonderful experience
We have booked this hotel in November and judging by most of the reviews I cannot say I am impressed. There seems to be a recurring theme with credit cards. When guests check out they are shocked to see that $100 or thereby has been added to their account? The problem appears to be getting this 'error' rectified and the amount overcharged paid back into the guest's account. Do the staff just hope this anomaly is overlooked? I will scrutinise my account and keep a hold of all receipts.
Best service in town.marqute barter.
I stay on business here once a week. Customer sercice is great.bartender is really professional.very clean.margute surely knows her drinks and recommends the best....she really knows the exact drink for the mood you are in..also she is very polite.
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