What to expect
- Sleep Quality
Last 5 reviews
Housekeeping threw away my prescription medicine
I returned from a day of sightseeing in Savannah to find my prescription and over the counter medicines were gone. I asked the housekeeper about it the next morning and he admitted he had taken them out of my tote bag, which was on the floor and thrown them away. I was shocked. I have never stayed in a hotel where my medicines were taken. In all I lost 2 prescription medicines, 2 otc medicines, 2 large bottles of vitamins and a bag of cough drops. The housekeeper said that because my vinal tote bag had been left on the floor, he though I wanted to throw away the contents. I filled in an incident report with security, who said that I would be compensated by the hotel, but I have received nothing. In general, I thought the hotel was mediocre. We paid $19 per person for buffet breakfast in the morning. I have had better free breakfasts at the Hampton Inn. We did not eat any more meals there, so I can't rate them and we left after I found out my medicines were taken.
This property takes care of you - 3 people for a 2 night stay and not only was the room stocked with towels, coffee, etc but there are fire pits and s’mores packages, bottled water by the heated pool and plenary of friendly and welcoming staff. Will stay here again, no doubt about it.
Let me start with the good which was the staff, they were excellent. The bartenders, wait staff and the rest were fantastic. This hotel is way overpriced and dirty. The Aqua restaurant had good food but the floor was sticky, the window ledge was dirty with a few dead bugs . The room , dirty mirror, dirty vents , dirty bed sheets. They also need to shampoo the rugs . Just a dirty hotel. They also try to scam charges so go over your bill carefully.
Nice Place by the River
Stayed here while attending a conference at the convention center. Staff were helpful during check-in and during my entire stay. The room was standard but clean. Tried the hot tub in the evening, which was not manned by hotel staff. Friendly guests helped me find clean towels. Had dinner at the hotel's Aqua Star restaurant. Due to staff shortage, we waited 45-minutes for a table. It was the only option since we arrived too late to take and return by ferry to the other side for more meal options. Staff were kind and courteous. Hotel in general was nicely decorated and clean. Would return.
Heavenly Spa Massages
My wife and I did the 80 minutes couples massage and we were amazed with the service provided. Since being military we have been all over the world and partake in couples massages a lot. Having Khanlimah and Darren was a absolute honor!!! They were extremely professional and the massage was the best we have ever had. Also the front desk ladies were extremely helpful with all questions being answered. Highly recommend.
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