What to expect
- Sleep Quality
Last 5 reviews
Close to perfect
We had a wonderful time and can’t wait to return for another stay, front desk staff was friendly, courteous and helpful. No problem getting extra towels, coffee for the room etc. pool area was nice and clean
What they don't tell you...
Nice hotel, unfortunately, their service is very slow or non-existent...I asked for extra pillows, and I never received them and to top it off, they gave me an adjoining room with a broken lock and not so clean comforter, it took them over an hour to move me to another room. I was not impressed nor happy.
Diamond member beware
Diamond member for 10 years never offered an upgrade put on the side of the hotel with the noisy fans received to wake up calls we at five in the morning that we did not request diamond Numbers beware pick another hotel
Do not bother showing up on time for a room reservation. Checkin is 4:00. You will spend hours waiting for a room even if you booked at an expensive rate and even if you are a Hilton Honors member. The check in clerks do not share the basics with you, you have to ask: parking, restaurant location, where to get towels for the pool, etc. They also falsely advertise a lazy River, splash pad, and indoor pool. You have access to them AT ANOTHER HOTEL VIA THE SHUTTLE. With so many hotels to choose from I would not recommend this one.
Overall this was a nice vacation and the hotel has excellent access to the beach. Would’ve been nice if the pools had been warm Since the days were cold the beginning of our vacation and there was little to do.
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