What to expect
- Sleep Quality
Last 5 reviews
My wife and I arrived at the Edgewater Hotel on October 7, 2020 for a reserved stay only to find it closed. No one contacted us to let us know they were closed. This was the second leg of our trip from Virginia. Fortunately we were able to get a room at the Seattle Marriott Waterfront.
Closed with no notice
They didn’t even give the minimal effort to send an email notifying us they were closed. We booked a stay for weekend of 9/26/20 and prior to showing up my husband happened to look at their website and saw they were closed until November. Reservations prior to that date were automatically cancelled. We were shocked that no one from Edgewater called or emailed to let us know! If we hadn’t seen it on their site, would have flown all of the way to Seattle to find nowhere to stay. 9/26 is here and still no communication from them. Can’t believe they didn’t muster the courtesy of an email to notify people their reservations were cancelled! Extremely poor communication and customer service...
Great experience here.
Great experience here. There was an issue with the thermostat in our room and they promptly sent a guy to fix it. The next morning, the people above us flooded their shower and some water leaked through the light in our shower. Again, they promptly had a guy there to check on things. They ended up switching our room to a top floor a d on the water side. Way above and beyond anything they needed to do. Absolutely delicious breakfast too. Our bed in both rooms were both very comfortable. Everything was cleaned well and in good presentation. Every staff member we interacted with was top notch. Thanks for a wonderful and relaxing weekend! We can't wait to come back again!
This Hotel left us stranded
Less than 24 hours before our reservation was set to begin, the Edgewater sent us a nondescript blanket email stating the hotel was closed. The email didn't say if our reservation was cancelled. It didn't say whether we were getting a refund. It didn't even offer alternative accommodations. We get it, there's a pandemic and the landscape is constantly shifting. However, notifying us less than 24 hours before our reservation was incredibly unprofessional. To make matters worse, when I called for clarification, I learned that our reservation was cancelled the week prior, but nobody at the hotel bothered to notify us. We booked our room in June. There was ample time for the hotel to let us know that they were even considering closing. We received no apology. No notification that I was even refunded the cost of the room. No nothing. That left my wife and I stranded in Seattle looking for a last minute place to stay. Had we been given adequate notice, we would have easily been able to make alternative arrangements. This level of customer service would be frowned upon at even the worst tier of hospitality accommodations. But for a hotel of this level of alleged service, price, and prestige, this is atrocious. I would avoid the Edgewater. If this is how they treat their guests before you even get to the hotel, imagine what kind of respect they will have for you when it comes to the actual stay.
Fantastic Experiential Hotel
Since we were in Seattle for a few days, we had the ability to try a few different rooms at this hotel and I can say, they are all great. The suites, we tried to of them, we incredible! The decor or the entire hotel is fantastic and the restaurant (although expensive) is truly great. Friendly staff all around.
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