What to expect
- Sleep Quality
Last 5 reviews
Good location, some problems with room and service
First of all, the hotel is currently not full service: their restaurant is not open because they lost their chef to COVID and there is no doorman or bell boy so you are on your own to get your luggage to your room. Maid service has to be specifically requested which is understandable. The staff informs us that they are short staffed which might explain the fact that even though masks are required, on two separate occasions, guests were seen in public areas, unmasked. One is so brazen as to sit in the lounge area, right around from reception, unmasked and reading on his phone. Also, perhaps because of the staff shortage, it took a couple of tries and several hours before we were able to arrange for a limo to drive us to the airport. Pros: location. The hotel is close to the waterfront, restaurants and the Pike market place. The hotel room is spacious and clean. Cons: the room is very dark even with the curtains drawn with dim lighting and dark furnishings. We were on the third floor and the traffic noise kept us up at night. There is no tea or coffee making equipment in the room and as we are tea drinkers we cannot partake in the coffee offered in the lounge. Lastly the bathroom seems somewhat dated- they still have rather musty smelling shower curtains. Also there are no rail guards so it is easy to slip and hurt yourself.
Nice Room, Friendly Staff but the bathroom could have been better
This hotel is centrally located. You can walk to Pike Place in under 10 minutes and the space needle is a little over a mile away. There are plenty of restaurants within walking distance. The room is very large and the bed was comfy. The hotel itself was very quiet and the staff was very friendly. BUT, every morning I was woken up by noise outside of our window. It sounded like dumpsters being emptied. This happened every morning around4. I quickly fell back asleep, my husband slept through it. My main complaint about the room is the bathroom. I have no doubt that a man designed it. The shower, while ample in size has no room for products. There is a tiny shelf and that's all. There is no ledge for a woman to prop her leg up for shaving. The water pressure was just ok. Lastly, there is no separate water closet. I wish I would have known that prior to booking.
A Reluctant 3 Stars
I chose this hotel based off of the number of excellent reviews, but I'm disappointed to say that my experience didn't match those reviews. I would rate it a good hotel, but not great, particularly if you are a traveller who is sensitive to noise.
Lovely stay in a great location
My husband and I were very impressed with the friendly and professional employees. The hotel was well maintained, and our room was lovely. We knew in advance that the restaurant and bar were closed due to COVID, so we look forward to returning when they are open!
Failure to disclose true cost of parking
BEWARE THE PARKING FEES! The hotel failed to honestly disclose cost of parking. So when they tell you the cost of overnight parking, be sure to ask them about any additional fees or taxes in order to get the true cost. They don’t disclose it at the front desk or on their website. That said, the room was clean and modern. The staff was pleasant. There’s a small, but well equipped gym. Location is great, though there is currently a lot of waterfront construction which will continue into 2024. But for parking, go find another less expensive lot.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.