What to expect
- Sleep Quality
Last 5 reviews
We stayed at The William Vale as a staycation to celebrate my partners birthday. During our stay we had a security guard and engineer burst in to fix a smoke detector light problem. They stayed for over 30 minutes and we had to press them for information as to why they even had to be in our room. We were never even offered an apology for the intrusion and it did not feel COVID safe to have other people in our room. Next we went to Westlight for drinks and the server was very short with us the entire time. We asked for water twice and it was never brought to us at all. I also went out of my way to confirm via phone and seven rooms that they knew it was a birthday and nobody ever acknowledged it or offered us a dessert menu. I’ve been to Westlight before to celebrate and had an amazing time so this fell short. It did not seem like these things were changed because of covid precautions- it just seemed like a lot of small mistakes which added up to a bad experience. The food and drinks were great, but why ask if it’s a celebration and not do anything about it? We had a great time at the pool and the pool staff were amazing, and the view from our room great, but overall for the price paid for a suite we should’ve skipped the staycation.
Awesome Pool Day!
I came with my friends to the William Vale pool for a bit of relaxation and fun. It was luxurious and very safe (covid compliant) - people were spaced out and wearing masks. Service was top-notch. Luis and Mark really took care of us! Need to come back one more time before the weather gets too cold!
Finding a place that is actually spaced out properly and makes you feel comfortable is no easy task today, but the vale excels in this regard. Me and my girlfriend had a lovely time and were treated very well by Luis and mark at the pool bar.
Recently came into The William Vale Pool with a group of friends. With everything going on, and being bored in Connecticut, it was much needed break. Melissa was so warm and welcoming when greeting us. Service was prompt, but not overbearing. Luis and Jazmin took great care of us. I will have to visit at least one more time before NYC turns into a pumpkin. Hopefully with the same friends and staff.
The Pool is Amazing!
I went to the William Vale for a short staycation with my girlfriend . The hotel is awesome but the Pool was icing on the cake. The hosts Jazmin and Carmen were super friendly and welcoming . The Bar staff were supper professional and efficient. They had delicious drinks (Ask about the Cucumber margaritas). The views are amazing and the pool/ bar area was super clean. Thumbs up!
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