What to expect
- Sleep Quality
Last 5 reviews
Location of this hotel is amazing! Our room was on 38th floor and the views! Wow! Absolutely amazing. The lovely lady who checked us in was great. Very friendly and welcoming. Offered us an upgrade and explained it. My only negative was the cleaning of corridors. When we checked in Friday evening. Our corridor had a number of items outside doors. Wine glasses plates etc. It’s now Sunday evening and all those items are still in the corridor even though housekeepers have even up and down the corridor a number of times. Little things like this really let our perfect stay down.
bonus of Peloton and excellent breakfast
It is what you would expect from a Westin but what makes is great is that they have 4 Peloton bikes and if you are Platinum your complimentary breakfast is one of the best I have had. I wish they started breakfast before 7 AM but that still works.
Will never choose it for our clients ( working in a travel agency)
I am a travel agent, and i booked this hotel for a client staying there for Christmas 2019. i prepaid this hotel in november with the agency credit card and i sent several times emails to the hotel just to be sure that all is ok for this booking before our clients come. When my clients checked out , they charged the guest credit card by mistake, for the amount of 3900 USD!!!!!( 2 times more than the original booking, and no extras was taken) and also , they sent to the agency credit card , by mistake, the amount of 4100 USD. when i called the hotel to ask them to immediately refund the guests as this booking was prepaid, they told me they dont refund until our agency refund 4100 USD which we did not receive immediately. I was so upset! i had to take in my shoulder the responsibility of their mistakes! I asked the hotel to send me an apologies letter for all those issues, and still never receives it yet. very bad communication, nobody wanted to take any responsibility will never book this hotel anymore for our customers
Westin Times Square - another very good visit
The Westin Times Square has been the place for the annual Chamber Music America conference for some time now and the overnight accommodations are most excellent, and the conference support is terrific. Close to TQ and the theater district, delicious food, and the hustle and bustle of the Big Apple. Thoroughly delightful stay again. See you next year.
Had a brilliant stay. Perfect location to Times Square right around the corner. Friendly and helpful staff ( realised after check out I had lost a bracelet and thought maybe left in room, one of the reception staff happily gave me a card to go to the room and check, and it was still there. room had gorgeous view in the 37th floor and comfy beds. Would defiantly stay at the Westin again when visit.
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