What to expect
- Sleep Quality
Last 5 reviews
Horrible customer service. Refuses to give covid refund.
Had to cancel my hotel stay at Westin Times Square due to Covid. The hotel continues to give me the run around three months later for a refund which is crazy because I canceled 3 weeks before my stay and had free cancellation. I’m even a Marriott rewards member. I initially called for the refund in March and they said it would take 90 days. Then I waited 90 days and still no refund. So I called again and they said they lost my case file and I’ll have to wait another 90 days until the hotel opens up. It was and continues to be such a big run around. Beware if your booking her. Free cancellation with money back is not what they say it is. Be prepared for a run around. I’m still hoping I get my money back for a service I didn’t even use! I’m sorely disappointed in the Westin. This is unacceptable customer service. I would not recommend them at all.
We stayed here in March (unfortunately) as we arrived as lock down was announced. Virgin should of never allowed us to fly but the hotel was amazing, views were incredible and the room and bed was massive! This trip was a big surprise for my misses 30th birthday which unfortunately didn’t turn out so well :( Location was excellent and the staff were brilliant. Always had a chat with 2 of the bell boys who were originally from Ghana. Such nice blokes and always stopped for a chat with us :) On the plus side I am looking at rebooking for her 31st and I’d love to stay in the Westin Times Square again. Would love for someone from the hotel to make contact with me to see if we can arrange something together to bring my misses back next year and give her the real NYC experience that she missed out on. Her dream was to go to NYC and see a broadway show. Unfortunately broadway was closed down the day before I revealed the surprise so I’ll try again! If you visit New York then definitely stay at this hotel (: We booked a package with virgin and there was no fees and nothing was took from our credit card, I think they just held the funds and they were released as soon as we checked out. Thanks for giving us a nice stay in such a bad time
Wife's 50th birthday
Just returned from a 3 night break to New York, and had a fabulous time. The hotel is in a great location, with most sightseeing attractions not too far away. We stayed in room 4537 on the 45th floor. The room had lovely city views including the Empire State Building. Couldn't fault the housekeeping. All staff members I came into contact with was more than helpful to assist. We didn't eat in the hotel, as we like to try different places to eat. My only moan was that I did contact the hotel prior to my arrival informing them it was my wife's 50th birthday asking for ideas or something nice for her birthday, but nothing was done for her. I felt I little disappointed that they couldn't have done something. That aside, I really couldn't fault the hotel. Lovely staff on the concierge, couldn't do enough for you. Finally, the cleaning staff was very visible, wiping and cleaning everything down due to the outbreak of the Coronavirus. Excellent work! I would definitely recommend this hotel. Check out the views from our room 👌
This hotel was lovely! I cant fault any part, from collecting our bags at arrival to calling us the taxi for the airport when leaving. The rooms were clean and tidy and always were when housekeeping called. The food was nice in the restaurant and room service breakfast - even though we only used each once as we were out a lot, everything was great! Definately recommend.
Arrived in NYC for daughter’s surprise 18th and had booked hotel round corner that was dark, dirty, room was small yet classed as deluxe! Disappointed so went to Westin the following morning and fortunately they had availability! We were given a fantastic room, dual aspect, clean, spacious, just fantastic and with breakfast! Hotel, comfort, cleanliness, staff all 100% will definitely I rely return
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