What to expect
- Sleep Quality
Last 5 reviews
After a four night stay at this hotel, returned home to find that they have held money on my bank account. No mentioned of this was made when checking in or out. Hotel won’t tell me why it’s been held only that they are holding it for four weeks. This is money that I didn’t owe the hotel. I wouldn’t stay at the hotel again.
This is my first time staying in the Times Square area. In the past, I avoided staying anywhere near this tourist mecca. I was pleasantly surprised and relieved that though it was just a block off the main strip, it was rather quiet. We took the red eye in, and checked in before our rooms were ready, they ushered our bags to hold as we waited for our rooms to be ready. Upon check in, the woman that helped us appeared to be either tired or annoyed, and was a bit curt with us. Since we were 1-2 hours sleep from traveling.I was to tired to respond, but the gentleman next to her, caught it, and helped us with our questions. The only other thing that surprised us was the daily resort fee. I'm not sure who is to blame, the hotel, or the package we purchased. (Southwest Vacation package) but I just feel this should have been disclosed at the time of booking, rather than checking in. With that said, everything else was great. The rest of the staff, our rooms were clean and modern, and the amenities were great. Hotel is also adjacent to a movie theater which we took advantage of on a rainy night. Would I stay here again? Yes. overall, I liked the proximity to the train stations, and shopping and Central Park.
Great location, great service
Come to NYC every year for pleasure and work. My sister was visiting from Slovakia so we wanted to be centrally located. Subway stop is right next to the hotel and restaurant choices are endless. We enjoyed restaurant in the hotel few times during our stay.
Sub par - Avoid
If you are a Marriott loyalist you may get sucked in by the Westin brand. Don’t get too excited. This place preys on tourists trying to stay near Time Square. Something I’ll never understand. I had to stay here out of necessity. I’m a 100+ night Titanium member but was still hit with a $30 a night “destination fee”. Full disclosure: I heard of this ahead of time but figured perhaps it was waived. Nope. Shameless money grab. You get a dining Credit in the same amount but who the hell wants to use that in NYC? They also do not follow all of the Bonvoy program terms. Again I’m a Titanium member meaning I’m supposed to get an upgrade. They stated they had no upgrades available. Not even a standard room with a king bed. Guess what: they have nearly every room type in the hotel available for revenue bookings this very second. Rooms are a joke - the Four Points near here is nicer.
Had a very pleasant stay during a business conference. Easy location by any means of transportation. Room on higher level was great with view of Empire State Bldg. Conference food only fair but probably not hotel but organizers fault.
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