What to expect
- Sleep Quality
Last 5 reviews
Overall the lobby is great, the convenience store is great, the location is great. Our actual room though…is filthy. And not in a “we didn’t have time to deep clean between way, like a they haven’t cleaned the bathroom in maybe a month way 😬. They also said they couldn’t register our stay with our bonvoy # but I don’t know why 🤔. A 3/5 Bc I have no idea what the sanitary expectations of nyc hotels are, but ick?
Not what you expect from a Westin
mother daughter weekend away to see broadway shows. cons: no valet parking here, but the bellhop was helpful and offered to park my car for me. parking garage is across the street. check-in line almost an hour wait, very disorganized and a lack of available room keys for those who checked in the day before contributed to the wait. hotel bar doesn't open until 5:30 pm. breakfast buffet was sad and in a basement. room lacked ambiance and amenities you would expect from a westin. no robe/slippers,no shower caps, no extra towels or washcloths, no couch or chair to sit on, very little/poor lighting - room was very dark, beat up furniture scratched and didn't function well, no mini fridge, no extra blanket, just very bare bones. very sad, poor view of another very seedy hotel. charged you an extra $30 per day that you could contribute toward some experiences but if you didn't use it you were charged anyway. some pros: very centrally located, walking to all theaters, beds were clean and comfortable with nice linens, lots of pillows. room was clean. elevator quick and fast. nice shower head-big rain fall. in general if you plan to travel to NYC for broadway shows i would suggest staying outside of times square and walking/traveling to your shows. times square is very run down, overcrowded and seedy. homelessness every few steps you take. tour operators hound you the second you walk out your hotel. times square very overcrowded, dirty and smelly. restaurants are run-down and overcrowded catering to theater goers mass produced food they kind of throw at you. i suggest staying midtown/columbus circle area or another quaint NYC neighborhood and making reservations outside the theater district. that being said, the shows are amazing and i love NYC and keep coming back for more!!
Loved the Westin Nicole checked me in early and my room was amazing. The hotel is in the middle of everything you need plus Broadway plays! The only thing I noticed in the room was I had no wash cloths and no pen and pad, the maid forgot or ran out but it didn't bother me. Checking out was flawless Nicole checked me out always smiling and genuinely nice! I will return to the Westin.
Good hotel, a bit unorganized
A nice hotel with a relatively affordable budget for the location. The rooms were nice, the lobby was clean, etc. The only big problem was that the hotel's central system was down, so we couldn't get into our rooms for an hour and a half while they figured everything out. Most likely, this wouldn't be a recurring problem, but it did make everything a little more complicated. The staff were super helpful with the issue and whatever else we needed.
I stayed at the Westin times square and it wasn't bad the staff is great, rooms are clean and the hotel is nice. If you want good pizza go into Manhattan because the pizza in times square are for tourists and a lot of people begging for money around the hotel and one guy came into a restaurant where we were eating asking for money. It was a nice hotel but probably wouldn't stay there again.
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