What to expect
- Sleep Quality
Last 5 reviews
Seriously Amazing, tops in NYC!!
I stayed at the Baccarat this week and truly had a wonderful stay! The hotel is gorgeous, very clean, discreetly positioned and feels very European. You don’t feel like you are in NYC! While there is an overwhelming choice of top end luxury hotels in the city, I feel this hotel is the #1 choice, and I am a Front Desk Agent at a 5 star hotel here in New York, but still quite Biased towards this hotel. The service is amazing- from the very warm greeting by Abou at the front door, to the entire reception team who is unfailingly gracious and polite, to the lovely servers and hostess in the Grand Salon (Wilmer; thank you, you are lovely!), to the very friendly In room dining servers, and utterly lovely room attendants who always said hello and were the epitome of five star service, they have clearly made a wonderful team here. It’s rare to see service this good, even at the 5 star level, in New York hotels. Thank you Candice Rowe from the sales team for your kindness and assistance with my booking. Thank you Jennifer Varquez for a lovely check in. My room, 1205, was lovely. A classic king room with a gorgeous strong shower, amazing bath products that smelled heavenly and very quiet with a heavenly king bed. I loved the long wooden table perfect for enjoying in room dining. The beautiful wooden floors were gorgeous. The turndown service was spectacular. Delicious macarons are left, as well as Evian, ice, lovely opera music, the best slippers, and the curtains drawn. The food was delicious and beautifully presented. Drinks were amazing. Wonderful room service breakfast- perfect fried eggs, beautiful desserts, everything was delicious. They have the most exquisite grilled cheese in the grand salon. This is a special place. From the twinkling light displaying in the ground floor, to the subtle scent, the roses, and the air of privacy and quiet, this hotel is magical. Thank you so much for a wonderful stay! I loved it. Sincerely, Patrick Winkler
What a great place to go
Took my wife here and we were blown away! The decorating here is phenomenal. Food atmosphere drinks were all top notch. We love to travel and wow this was a spot we will be back at again next time we head to the city.
Great hotel in excellent location!
Perfect location to the center. The room was well-appointed, comfortable, and impeccable. The breakfast spread is really good and I enjoy it very much! Thanks for an awesome stay. Would definitely recommend this hotel and stay there again.
This hotel is the finest you will find in all of New York City! From the moment you enter the very friendly, but extremely secure front entrance, you will be pampered beyond measure. The lobby on the second floor is anything but....a lobby. The reception area is quietly tucked away adjacent to the magnificent Grand Salon...too decadent to begin to describe. The staff is attentive without being intrusive. Everyone you pass makes you feel welcome no matter where you are in the hotel. The rooms are aptly furnished with fine linens, marble baths, LED lighted mirrors, sliding doors and beautiful wood flooring. My husband and I agree that if a hotel is not as nice as our "home", we don't go. Baccarat meets every single one of our expectations of a luxury hotel. We spent our anniversary and Valentine's day there....Love that it felt like "Paris"!!! The only thing missing is the Eiffel Tower!!
What an experience! This is my 3rd stay at Baccarat and every time, it gets better and better. The staff is phenomenal! That's their best asset! They are attentive, professional, easy to speak to and never miss a beat in providing exceptional service! This level of service starts from the moment you pull up to the entrance, all of the door men are AMAZING! Especially, Kelvin who literally owns 53rd- you can hear him telling drivers "Hey, you can't park there" making sure the entrance is clear for his incoming customers. Kelvin and all the doormen are there to welcome you back after you've been out- they know your name- Kelvin remembered my name after an entire year! I mean if that's not awesome service, I don't know what is! At check in, you're welcomed "home" the front desk staff is equally warm and professional, they walk you to your room, most recently, Melissa was outstanding as we checked in. The guest rooms are so posh and well maintained- you feel like royalty really. There are nice Baccarat Crystals all over, you just know you're in a 5 star property at every turn. Yet, even with all the poshness'- there's still a high sense of functionality and practicality in the guest rooms, evident in the TV's in the mirrors for example-such a good use of space! Another great thing is we literally never saw housekeeping, during our entire stay, but each time we would head out and back to our room, it was thoroughly serviced- we had ample towels, and toiletries' the entire stay! They were superb! We loved the lounge space, we met up with family in the lounge and had lunch and drinks and the restaurant staff was superb as well. Catering to our every need, and just taking great care of us! Lastly, we have busy days when we're in NY and at nights we sleep like babies in the plush beds! There's really not more I can except: If you want to be treated like royalty in royal settings, then stay at Baccarat!
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