What to expect
- Sleep Quality
Last 5 reviews
Great family vacation
The hotel was great and very conveniently located. Volcano Bay water park is a short 8ish minute walk, which was great. There is a shuttle that will take you to Universal Studios that runs very frequently. If you don’t want to shuttle, it is a very short walk as well. Given the price to stay, it would be nice if they offered express passes as part of the study like other area hotels do. The hotel has a 1950s vibe which was fun to see old cartoons and shows playing on tvs and hearing oldies music. The pools were great. There is only one restaurant on-site, which has plenty of options, but can get old eating there each day as the food is all fast food - no real restaurant or healthy options. We went during February vacation, so check in lines were long - even at 9:00 at night. They couldn’t find our reservation at first, but it was found. My only complaint is my room was only cleaned the day before we were leaving (we stayed for five days). We had to call each day for fresh towels.
Run-down and overpriced
The rooms are rundown and overpriced. Furniture stained. Waiting line to check in every day. Very disappointing. Customer service for extra towels was excellent. That’s really the only good thing I can say.
Family fun in Cabana Bay
Stayed here on a 2 night stay prior to a Disney Cruise (Volcano view room) - View was great - Awesome Pool / lazy river - Beds ok but not notably comfy - We where only staying for 2 nights but any longer, in my opinion would need a bigger room (with kitchenette etc.) Having done Florida before with my family for 2.5 weeks and having a full kitchen, living room and separate bedrooms a standard room wouldn't be big enough for us (2 adults & 1 child) for longer term. - Carpark handy but 18$ a night very steep! - Shuttle to parks on time and spacious - Good overall experience but wasn't wowed! - Extra hours to Universal was a good perk but none of the rides were open @8am (Not Cabana Bay's fault). As we had just travelled from Ireland this wasn't a major issue as we were awake (Jet lag) but would have been annoying if gotten a family up early for no reason.
Better than Disney
I have stayed at Disney 11 times and the one resort we liked was under renovation. We have never been to Universal. So, we decided to go. The hotel was excellent. Better than our Disney experiences. The shuttle boat to the parks was fast and convenient. And fun. The grounds are excellent. Check in was a breeze.
Could be so great!!
I wanted to give this resort 5 stars on the ambiance & location alone, but there are just a few things that prevent it. 1. Food. I get it, it’s the American way to try to squeeze every last penny out of parents. But you’re making millions of dollars on people, why not at least make it good? And to not even have coffee in the cafeteria available at 8:00 am is ridiculous. 2. On the day we just wanted to sit at the pool all day the lazy river was closed. Also, it’s vacation, I want to sit by the pool & have my drink or coffee.....and there’s no food or drink allowed poolside? That’s not a vacation to me. Other than that the atmosphere is so cool, and the location is awesome!!
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