What to expect
- Sleep Quality
Last 5 reviews
Disney Employees Stay Here
Spent 6 nights here the last week before they shutdown again due to lack of bookings because of the pandemic. Even with a long furlough looming, the front desk and pool area staff were amazing. Had a king suite which was more than enough room for the three of us and the shower was big enough to echo....no joke......echo. But I cant say enough about the staff. We spent most of our evenings around the pool and couldn't have asked for a more consistent high level of service. Special shout out to Tina who works behind the bar. We even ran into some Disney employees at the pool bar who stay here due to the excellent service. We will be back for certain.
Home of happiness
My wife and I have come here for 6 years strait since our honeymoon. We love staying and tell everyone about it. If you want to go hard core or chill you can do both at universal Orlando. Stay at the hotels there, it really makes a difference. Much better than Disney hands down in every way. #universalfamily
Island Time at Sapphire Falls
My husband and I are middle-aged Universal Orlando passholders. We live less than an hour away here in central Florida and chose to spend our annual vacation 08/16/20-08/21/20 at Universal Orlando staying on site at Sapphire Falls. This property is absolutely fabulous. It's beautiful & peaceful & relaxing and there's a deliciously yummy smell in the lobby! Every single staff member we encountered was incredibly pleasant & helpful & always asked if there was anything else they could do for us. This resort has boat transportation running continuously to take you to the parks which we used every day. We never waited more than a few minutes either way - usually there was a boat already waiting for us. Our room # was 2816. We were in guesthouse #2 on the very top floor & had a view of the beautiful lagoon. It was gorgeous! Due to COVID there was no daily housekeeping - which we actually prefer - but all you had to do was text the front desk & someone would deliver extra supplies. We requested extras mid-way thru our trip and it only took 7 minutes before someone delivered them to our door. :). The pool area is breath-taking & especially wonderful during a hot summer visit. The hotel has two dining venues - New Dutch Trading is their "quick serve" grab-&-go in the lobby area (sandwiches & gelato, etc.) and Amatista Cookhouse is the sit-down dining option, We ate at both multiple times during our stay and both were excellent in both in food quality & service. As you can probably tell by now, we very much enjoyed our stay here - it was truly flawless on every level and exactly what we needed. Can't recommend highly enough & we will definitely be back once they open back open -- hopefully soon!
Stayed in may 2019 - amazing hotel
Stayed here for 2 weeks in May 2019 and never got round to putting a review on. Great hotel. Always stay at a universal hotel and this one did not disappoint. Only thing I missed was the additional benefits I received when staying at the royal Pacific hotel like the free fast pass tickets for universal. Loved everything about this hotel from the hotel areas, room, bar, pool and the water taxi to city walk. Will definitely stay here again when returning to Orlando.
Universal Resort August 2020
My family and I came to Universal expecting a fun and comfortable experience and that is exactly what we got at the Sapphire resort. The hotel was sparkling clean and all the safety precautions were In place and executed perfectly. The staff was knowledgable and kind and did EVERYTHING possible to make us feel VIP. The pool was relaxing after a day at the parks and the water taxi is very convenient and fast. The rooms are impecable, big and With all the necessary amenities.
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