Guest reviews Loews Portofino Bay Hotel At Universal Orlando

by Safari526414

Meh

Definitely not what a five star hotel should look like. Paid $800 for club level and it was worth about $8.00. Loews seems to like blaming Covid for their cutting back on cleaning your room and on staff. The lifeguards at the pool are unacceptably rude to kids and their parents. Hot tubs are not allowed during Covid, either. Why??? No rhyme or reason to anything. Just excuses to scrimp and make more money. Not the value I expected for the almost $6,000 bill. The parks are overcrowded and their staff are complete jerks about Covid implementation. Not a happy experience. Stay home if you’re freaked out over Covid, people. Employees and patrons, alike. I hear Disney isn’t so bad, but I doubt we’ll be back anytime soon.

by Robert A Augusta, Georgia

Great Week at Universal

We took everyone (11) to Universal for the grandkids spring break and stayed at the Portofino. It’s a very nice hotel, proving nice guest rooms and a long list of amenities. The room was well equipped and maintained. The boat to City Walk was well run and timely. The pool was great as were two restaurants. All workers were very attentive and helpful.

by Rachel_marie_81

WONDERFUL IN EVERY WAY

ALL of the staff was kind, the hotel was clean, the food was great. We took a family vacation with an 11 month old and 17 year old. No problems and a seamless stay from beginning to end. They are top notch and I highly recommend.

by caben900

Excellent stay!

Great hotel and close to parks. Great atmosphere! Beautiful setting. Can also see fireworks at night. Great walk to the parks as well as the boat. Will definately go back! Next time I will get the club level so we can eat anytime.

by 925Mayo Miami, Florida

Lost its Touch

This Hotel was one of the best in Universal property but I have to say some of the employees that have been hired are not like the staff prior to Covid . I know its hard to come and start a new but the experience should always be the same .. this is a top dollar hotel.. I was treated better At Disneys Pop century and its a value resort..I hope this hotel gets its luster back soon