What to expect
- Sleep Quality
Last 5 reviews
Great stay. Convenient to all Universal has to offer.
We choose to stay at the Hard Rock because of the closeness to all the attractions and the unlimited express pass. The hotel was well worth the money. Everything was clean, the rooms were comfortable and the staff was great. All the Universal attractions were a short walk except for Volcano Bay. Highly recommended.
I never write reviews, but I don’t want anyone running into the same problems I did. I travel a lot and I never ran into the problems I encountered at the Hard Rock Hotel Orlando. I checked in On December 8 and was upgraded to the club level. I was excited for the upgrade until I was going to bed and I noticed a fast moving bug run across my comforter. I captured the bug in a tissue and put it in a plastic bag. I knew immediately it was a bed bug it looked exactly like the pictures I have seen online. I immediately contacted the concierge and spoke with Taylor. He contacted the front desk and they had me switch rooms. He came to the room inspected the bug. Management was supposed to get back to me the following day after eco labs inspected the room. Nobody got back to me so I went to the concierge who called Lauren the Manager at the time. She came out and proceeded to tell me eco labs came out and inspected the room and the results were inconclusive for bed bugs. I specifically asked if they inspected the bug in the bag and she said they check everything. I asked to see the report from eco labs, but she refused to give me the report. She sent me a generic email stating the room was free of bed bugs, but nothing legitimate from eco labs. I spoke with a hotel manager who is a friend of mine and he said the customer should see the reports and what is your hotel hiding. He even reached out to eco labs on my behalf and sent them the photos I took and they confirmed it was a bed bug. For anyone looking to stay at this hotel I urge you to rethink your decision unless you want bed bugs, the hotel is trying to cover up they have a problem. It was the worst vacation I ever had I couldn’t sleep all week due to the stress. Since nobody reached out to me to rectify the problem I ended up discarding many of my personal belongings including my suitcase and spent money laundering my clothes. I will never stay at the Hard Rock hotel again after the way I was treated.
I was lucky enough to stay here for 2 nights, wow what an amazing hotel, because we stayed 2 nights we had 4 days of Express passes, well worth staying just for that, not the cheapest place e to stay but I couldn't fault it, 10 min walk or 5 min boat ride to universal and city walk, I've booked for next June already
Great hotel, amenities and pool!
Great hotel if you're going to Universal, fast passes included in the room rate! Excellent pool. Beds were very comfortable and the room was very clean. Take the water taxi to Universal for fun, or it's a 5-minute walk.
Wonderful Place For A Family Vacation
This hotel is convenient to the Universal parks and City Walk. There is plenty to do at the hotel for everyone in your family. The food is a bit pricey but very good. The staff is very accommodating and friendly. If you love music, this is the place to be. The beds are some of the most comfortable hotel beds I have ever slept in, which is a wonderful treat after long days at the park.
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