What to expect
- Sleep Quality
Last 5 reviews
Staff at the front desk, concierge, housekeeping and vacation planning desk all provided super service, as did lifeguards and servers outdoors. Pool is amazing with a waterslide and hot tubs, splash pads and wading pool surrounding, in addition to sand for kids to play in. Mini fridge in room allows you to keep food items if necessary. Beds were comfortable. We would stay here again in a second. Water taxis and shuttle to City Walk, parks and Volcano Bay and location a 5 min walk to parks makes this resort ideal.
Expected more from the Hard Rock Hotel Orlando, missing wedding band and poor procedures
After a fantastic stay at the Hard Rock Hotel in Atlantic City last year I didn’t think twice about booking the Orlando hotel for our first trip to Universal Studios. I now know this is a once and done trip as we will NEVER come back to the Hard Rock Orlando! I arrived on Monday 2/10/2020 to a room that was only partially cleaned, the bathroom still had the previous occupant’s toiletries, which I could have overlooked but then realized there was an odd smell in the room which was from the mini fridge being left open and still had containers of someone’s leftovers. Again, could have overlooked that but on Tuesday my husband’s wedding ring went missing as he left it on the dresser while we were at the parks (Tiffany & Co yellow gold milgrain ring from room 6130) I called security and the front desk to report it as soon as we thoroughly searched our room and was told it could take up to a week for the Hard Rock to investigate and to go through laundry and most likely nothing will turn up. I had been asking daily through various methods: front desk, cleaning people, concierge and was told that nothing was found. I had asked the concierge desk to please make inquiries for me as I was spending hours of my vacation calling or tracking status and would get a call the next afternoon with an update. I never heard from her again. I called again on Thursday to security and apparently my first call on Tuesday was not on record. The new security representative was thorough and came to our room to gather data and I truly appreciated his assistance but I was deeply upset because had this been done on Tuesday when it went missing maybe the ring would have been located. In all our travels we have never had an item go missing and this is truly devastating as this was his wedding ring which can never fully be replaced 😥
Incredibly delightful week
Incredible solo stay here. Location, staff and fellow guest friendliness and helpfulness (except 1 incredibly rude disgustingly drunk women who tried to wrestle the back gate off me to block my access to the hotel from the walkway to the parks, but hey... There's always 1 dementor to contend with and no doubt she's got 'issues'), could not be faulted. Literately can't wait to go back and I'm already looking into booking my next stay. Anyone who encounters Katie and her colleagues on the front desk will experience outstanding customer service! Akin to the newly appointed concierge manager and their staff who went out of their way to help me with my bags and get transport late on my last night - I can't thank you enough, and sorry again that I didn't have enough money to tip you as much as you deserve (although that would have involved $100s to match the service you kindly provided without hesitation). Only slight negatives, with an emphasis on slight, were the aforementioned dementor, piles of empty dirty cups not being cleared from tables in the pool area (only an issue because overall the bar of expectation is set very high by the hotel itself), the club lounge's complimentary foods times competed with the parks hours (for me, with the park winning everytime so I didn't really get full value for money, in that sense, from being Rock Royalty), and there were also issues with getting more money available on my room card. Regardless, the pros completely outweighed the cons! Many thanks for a delightful stay you officially gave me a much needed awesome week away and I remain completely delighted that I trusted you with my birthday. Stay lovely everyone ✌️!
AMAZING VACATION AT HARD ROCK UNIVERSAL!
We recently stayed at Hard Rock Universal. We had a family group of 10. Three adults and 7 Grandchildren ages 9 through 17! When we checked in Lauren at the check in desk worked her magic and was able to make sure we had adjoining rooms. What a wonderful thing. I was just hoping to be on the same floor as my daughter and her children. The kids had a blast being together, since the last time was on Christmas Day! The rooms are spacious even with a rollaway bed! They have a great pool with UNDERWATER SOUND SYSTEM! Two hot tubs, one that the children can use with their parents , the other one just for adults. Lots of games to play outdoors, shuffle board, ping pong, volleyball to name a few outdoor around the pool games, plus you can choose from sandy beach or not side of the pool! The place is beautiful. Our crowd enjoyed an incredible breakfast every morning, breakfast buffet is the way to go! It’s expansive and delicious, everything for everyone! Our server Maria, was awesome. She made our stay so memorable with her special treatment to ALL OF US! Hard Rock you know how to have the best employees! We made sure we had Maria every time we ate at The Kitchen. We also ordered pizza to take to the pool from Emack & Bolio’s Marketplace, plus they have chicken finger with fries , ice cream galore, etc...great to visit for snacks. All in all we had wonderful weather, easy walk to 2 of Universal’s parks, and great place to stay!!! Thank you Hard Rock for an amazing vacation for myself and my 7 grandchildren!!! I almost forgot you get to enter the parks one hour earlier and have front of the line privileges, that’s enormous with 10 in our group!!!
You won't be dissapointed
Having previously stated at HardRock Las Vegas, we didn't hesitate in choosing HR Universal. We were in our room within 20 mins of arriving at the lobby. Room was a good size, and bathroom was modern, but maybe a bit cramped. Having a 2nd basin outside of the bathroom did however make a massive difference. Shower head could have done with a service/change, as it was a little clogged,and not flowing fully. Beds are massive. Pillows too, but are very very soft, and squash down to nothing. Luckily there is plenty to stack up Love the little coffee machine, nice touch, but maybe a different tea is required. Mini bar isn't initially filled like Vegas was/is, which is a good thing, and items can be ordered as you want/need for next day from the handy menu in the room. It was my birthday, and I got a cake on the afternoon delivered, which was nice. Pool area was clean, well maintained, and fully manned at all open times. The lifeguards little nodding dog dance when changing over is fun to watch, especially when they are sync'd to the music playing lol. Robert (pool side service) was excellent. Looked after us like rockstars when we had a chill day, and the food was amazing. Had the beef nachos and the cheese pizza, should have shared one or the other really lol. Plenty, more than plenty, for a group to share! Service in all areas is what is expected from HR, and we couldn't fault it. The rock shop sells everything, including pharmaceutical items, so if you forget anything, you don't need to go off site. The cafe food is good, portion size massive. Selection of goods, just as big. Room service: whatever you think you can eat, half your order lol! Portions are huge! We ate at the Kitchen once (wanting breakfast) but got there a little late, so had lunch instead. Again, food amazing. Well placed for a gentle stroll (or boat ride) to Universal Walk, Universal, and Islands of Adventure. Being able to charge everything to the room, anywhere in the park is a massive bonus. We were in 1155, and a little hack for anyone that end of the hotel... The fire door/escape (although can be noisy when other patrons use it) give almost direct access to/from the pool and the main walkway to Universal. Better than walking back around the whole hotel! Worth every penny, and made my 40th birthday even better than it was already being!
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