What to expect
- Sleep Quality
Last 5 reviews
Best Pool Bar Ever!
Thank you so much to Dawn and Natasha at BeachClub. My husband and I had an absolutely wonderful night with their kindness and friendliness. I would highly recommend BeachClub for a fun evening with great drinks!
Amazing Staff, Firm Beds
My family and I just returned from Universal Studios and a five night stay at Hard Rock Orlando. We felt very safe while there, as they took every precaution to keep guests safe and the space sanitized. The staff was amazing and friendly. Hoa in the Rock Royalty club level greeted us every day with her cheerful and helpful personality. She remembered our family and took special care of our kids to make sure we all had what we needed. Thank-you, Hoa, for completing our stay with your positivity! Moving the Rock Royalty lounge to the third floor was an inconvenience for us, but we still made time to visit more than once a day. The room itself was clean, as the rest of the hotel. Unfortunately, I found our bed to be uncomfortable. It was a bit firm for my taste. My husband, however, appreciated the firmness of the mattress. Everything else was great. We had room service, towels, and toiletries delivered to our door in contact-free delivery. The wait for food in beachclub was a bit long, as they were understaffed for such a busy time. But they made up for it when they could, and we didn’t mind the wait. Emack and Bolios had amazing milkshakes and I liked being able to buy a “grownup juice box” (boxed sangria) to take back to the room! Taking the water taxi is a must for tired feet, but when possible, a stroll through the butterfly garden on your way to the parks is lovely and shouldn’t be missed. We didn’t get a chance to try the two restaurants on-site, or to visit the Velvet Lounge, so I can’t comment on those areas. Over all, we would stay here again! Thanks, Hard Rock Orlando!
Everything about this visit here has been so great. This place is extraordinarily clean organized and the staff is immensely helpful. The manager here went above and beyond to help us with an issue. Everything we have needed the staff has been on it and has done their best to make everything easy so we can get back to our vacation. They respect Covid protocols so everything is very clean and they make it easy to social distance-you feel very safe. Love this place!
A Great Luxury Vacation Stay
I had a very brief stay at Hard Rock, but it was the escape I needed from Covid. The atmosphere was lovely and lively. I hadn't stayed at a Hard Rock before so I didn't really know what to expect. However I believe excellence is the standard here based on the amazing service I received. It wasn't just one nice sever either. It was very apparent from my interactions with the staff that going above and beyond is the virtue they live by. Ioved the pool area the most and spent the most time there. I must thank Shaw, Ed, Val, Carlos, and Tasha for taking care of our needs, and just making our stay a bit extra fun. They really prove that it's the personality and mindset of their people that separate them from the rest. I can't wait to do my next staycation there!
Awesome pool night!
We stayed at Hard Rock three nights. The last night when we went to the pool we decided to have some drinks and food while the kids enjoyed the pool. Carlos was our server and was awesome at recommending drinks and food (the honey garlic wings were just want we wanted!). Shaw filled in for him after he sprained his ankle right at the end of the night. They were both very nice and conversational. We even text to see if we could stay another night after such a great day at the parks and then closing down the pool. Our fave resort hotel for sure!
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