What to expect
- Sleep Quality
Last 5 reviews
Checked in met Michael and Alejandro what a pleasure. They were extremely kind and helpful. If you need anything ask for them!!!! What a beautiful resort can't wait to start my stay cation!!! Of all the resorts in Orlando I'm sure this is the best!!!!!!
We recently stayed at the Grove Resort in Orlando. Although there were a few issues with the property the cabana servers,Dillion and Winter, were amazing. They both were very attentive and provided quick service and had great attitudes!
Lots of potential, not ready for prime time.
I don’t normally write reviews but this one had to be heard. This hotel is absolutely massive in both a good and a bad way. The suites are nearly as big as my whole house and at least from what we saw in our room are kept very clean to the point that I couldn’t find a spec of dust or a crumb anywhere. Absolutely everything inside of our suite was perfect and very well maintained (other than a missing smoke detector in the master bedroom). That’s the only part of the hotel kept to those standards though is the problem. In several hallways between our room and getting to the lobby there was literally paint chipping off the walls and into piles on the floor, obvious signs of water leaks provided by mold stains on the hallway ceilings and a general lack of cleaning of many hallway corridors and carpets. Bags of soiled linens were found in two hallways when we left for dinner and still sitting in the same exact place when we returned nearly two hours later. Common areas local to the main lobby are however well maintained and staff was extremely polite and helpful at every encounter throughout the property. The grounds (outdoors) and water park area are nicely groomed with no dead plants and landscaping is fantastic. The parking garages are an absolute nightmare unless you drive a smart car as they were clearly designed for one way travel and many areas of them are not even close to wide enough for two cars to pass each other at every corner most of which being blind corners. I did try one of the food offerings onsite and was pleased with the quality of my order and speed it was received. Back to how massive this hotel is, it’s wonderful how much space is offered but navigating the hotel can be extremely difficult as signs are not clear as to exactly what direction is needed to be traveled to reach a particular destination because most of the signs are just words with arrows and no on wall maps are offered in most of the facility. They use a lettering system for what “zone” you are in and could have made it quite a bit simpler. This hotel is only 5 years old at this point and it’s quite clear the revenue being made ($300ish) a night for the small suite, is not being put back into the place. Flickering hallway lights (only one but still) paint peeling, leaks, broken cameras and speakers as well as missing buttons in elevators and lack of intuitive signage just shows how much this place could become with the right money pumped into it.
Was not worth the money. Room was not cleaned very good. Hair balls on the floors. Bedrooms did not have fitted sheets, drain plugged in the guest bath, appliances not in good condition, no garbage disposal. Kitchen was provided with a 2 cup coffee maker for a three bedroom/three bath condo unit? 2 cups really? The guests just left trash bags in the hallway for someone to pick up throughout the halls leaking fluids on carpets (disgusting). Only one large frying pan provided. There were not near enough chairs in the pool areas to provide adequate seating for the guests. You would have to get up early in the morning to place towels down to save a seat while you’re trying to enjoy a vacation not everybody wants to waste an hour of the morning every day standing in a line waiting to get a seat at the pool. Then they give you the option of spending five dollars per person to get in a quicker line to get a seat in the water park area… Talk about a money grab!! Prices were unreasonable for drinks at the pool and dining. To top it all off you had security at the waterpark rummaging through your bags to look for whatever they want. Totally unprofessional resort. We will not return ever! Neither will the 8 families we with!!
Shhhhh! Don't tell anyone about this resort!
This place is an amazing find. The resort was incredibly clean and inviting. The room was so spacious and comfortable. The kids absolutely loved the waterpark! We did have lunch by the pool one afternoon, and the food was excellent and the drinks were great (and potent!)
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