What to expect
- Sleep Quality
Last 5 reviews
Surprised and Happy
This was our first stay at a Sheraton Resort property. Even with all of the pandemic measures in place, this hotel and facility surprised us and we left happy. The room was spacious and clean. We had plenty of room for the kids and we were not tripping all over each other. The dining table was large enough for us to have some family dinner time during the vacation, and that was a pleasant surprise. Normally not something we experience during spring break vacations. The room had all of the necessary items to live for a week. Including laundry soap for the in unit washer and dryer. Came in very handy, and my wife was happy to not have to drag home a bunch of dirty laundry...another win! Pools were open and clean, and the lounge chairs were being cleaned in between users. We witnessed this happen multiple times during our stay. The customer service was also nice...even during the busy spring break time. One time, we locked our room key in our room, and Heidy at the front desk took care of us in a fast friendly manner. It was much appreciated. All in all, we were very pleased with the resort and it was priced fairly too. We will recommend it to our friends and family.
Great spring break!
We have been here multiple times and always enjoy our stay! The grounds are beautifully landscaped! You have 4 great pools to choose from: 2 of which are more kid oriented. The rooms are equipped with everything you need and then some and are always immaculate when we arrive. The only thing I would like to see is recycling services return (I don’t know if this is COVID related or not). We thoroughly enjoyed our week!
Turned out ok
Have stayed here before, always pleased. This time late check in, 3 hrs late, resorts fault, had to change rooms after we finally got checked in. Room had not been cleaned. Awful odor, floors not cleaned, coffee grounds still in coffee pot, sticky counters, crumbs on end table, phone broken. Resort was very accommodating after we called and put us in another room, which was very nice. Because of our late check in and room changing, we missed our daughters rehearsal dinner. So we were very upset about that. The pool bars were not open, which was disappointing. Grounds and pool areas were immaculate and very pretty.
We stayed at SVV in March. This was our first time visiting this resort and I was a little apprehensive because our visits to Florida in January 2021 and August 2020 were less than great. Our flight was delayed and we reached the resort at 1:30am. The front desk staff was wonderful! We asked for a room in the Bella section and our request was granted. She even walked us to our room. The only down side of getting in that late was there was no where to even get a bottle of water. We stayed in a 2 bedroom first floor room. The rooms were modern. The master bedroom had lots of counter space, which I love! I DID NOT like the whirlpool tub in the bedroom( not the bathroom) actually in the bedroom, yuck! The screened in porch was also nice as it overlooked the lake/pond area. The only complaint I had was a load of wet pool towels was left in the washing machine from previous guests and the coffee maker had a used coffee bag in it. This had me question the depth of cleanliness, although everything else appeared in order. I did call guest services about this and they apologized and offered to bring a new coffee maker and pick up the towels. The most impressive thing at this resort was the customer service. As I mentioned in the beginning we had issues at Floridays resort in January and The Fountains in August and the customer service there is non existent. I would definitely stay here again!
We came down last minute with 2 toddlers in tow. The resort is on sprawling, beautifully manicured grounds with different sections, we were in Key West. Our room was modern, clean and an excellent use of space. The washer and dryer was an awesome addition and made our trip even better. All of our appliances and amenities worked perfectly as well. The housekeeping team is prompt to assist with any requests as well. The pools and playgrounds were great as well!
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